Crisis Specialist I or II /PRN

BBH Burrell Behavioral Health; United States; On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Employee Assistance Program

Mileage Reimbursement

Employee Discounts

Wellbeing and training

Career mobility

Job summary

Burrell Behavioral Health is seeking a Crisis Specialist I or II in Springfield, Missouri. You will provide phone, face-to-face, and mobile crisis support, delivering individual and group counseling to help clients navigate behavioral health needs.

The role requires a Human Services degree with preferred licensure (LMSW/LCSW/PLPC/LPC) and certifications (CPR/First Aid, CPI). PRN with 24/7 coverage, you’ll work across shifts and participate in ongoing training and team planning.

Qualifications

• Bachelor's or Master’s Degree in the Human Services field.
• Preferred LMSW, LCSW, PLPC, LPC.
• CPR/First Aid and CPI certification.

Responsibilities

• Provide phone, face-to-face, and mobile crisis intervention as clinically appropriate and document all contacts on appropriate forms.
• Deliver individual, group, family, and practical counseling to meet client needs and treatment goals.
• Assess and facilitate admission to the Adult Crisis Stabilization Unit and evaluate clients for discharge based on safety.
• Consult with law enforcement and hospital emergency rooms regarding alternatives for client disposition.
• Participate in staff development activities and contribute to team growth.
• Provide rapid aid in emotional crisis situations through crisis intervention services.
• Attend scheduled conference calls, webinars, meetings, and supervision sessions.
• Complete other duties as assigned by the Director of Crisis Services or designee.

Skills

Crisis intervention

Counseling

Communication

Empathy

Documentation

Education

Bachelor's or Master’s Degree in Human Services

LMSW/LCSW/PLPC/LPC preferred

CPR/First Aid and CPI certified

Tools

CPR/First Aid

CPI certification

Job description

Job Title: Crisis Specialist I or II

Location: Springfield, Missouri

Department: Crisis Services

Employment Type: PRN/All Shifts (24/7 Coverage)

Job Summary: Join our compassionate and dedicated team as a Crisis Specialist I or II, where you will play a vital role in supporting individuals in crisis. You will have the opportunity to make a meaningful impact by assisting consumers in navigating their behavioral health needs. We are looking for someone who is adaptable, proactive, and able to establish effective relationships with clients. Your skills in crisis intervention and counseling will be essential in helping others find the support they need. Together, we can make a difference in the lives of those we serve. In this role, you will provide critical support through phone, face‑to‑face, and mobile crisis interventions. You will document all interactions and ensure that clients receive the appropriate resources and guidance during their time of need. This position offers

• Employee Assistance Program– 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement – Company paid for work functions requiring travel
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture- An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Additional Perks & Benefits- Scroll down to bottom of this post to learn more

Key Responsibilities

• Provide phone, face‑to‑face, and mobile crisis intervention as clinically appropriate and document all contacts on appropriate forms.
• Deliver individual, group, family, and practical counseling to meet client needs and treatment goals.
• Assess and facilitate admission to the Adult Crisis Stabilization Unit and evaluate clients for discharge based on safety.
• Consult with law enforcement and hospital emergency rooms regarding alternatives for client disposition.
• Participate in staff development activities and contribute to team growth.
• Provide rapid aid in emotional crisis situations through crisis intervention services.
• Attend scheduled conference calls, webinars, meetings, and supervision sessions.
• Complete other duties as assigned by the Director of Crisis Services or designee.

Education, Experience, and/or Credential Qualifications

• Bachelor's or Master’s Degree in the Human Services field.
• Preferred: LMSW, LCSW, PLPC, LPC.
• CPR/First Aid and CPI certified.

Additional Qualifications

• Successful completion of background checks including criminal record, driving record, abuse/neglect, and fingerprint checks.
• Current driver’s license, acceptable driving record, and current auto insurance.

Physical Requirements

• ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally (exists up to 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body.
• Sedentary work involves sitting most of the time but may involve walking or standing for brief periods.

Position Perks & Benefits

• Paid time off: full‑time employees receive an attractive time off package to balance your work and personal life
• Employee benefits package: full‑time employees receive health, dental, vision, retirement, life, & more
• Top‑notch training: initial, ongoing, comprehensive, and supportive
• Career mobility: advancement opportunities/promoting from within
• Welcoming, warm, supportive: a work culture & environment that promotes your well‑being, values you as human being, and encourages your health and happiness.

Brightli is on a Mission

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission‑driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.

About Brightli

Brightli is on a mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. We are doing this by forming a new behavioral health organization under new model. Under one parent company, multiple organizations are able to collaborate, share resources and system supports, increase recruiting and retention efforts, increase access to specialized care, and meet the growing demand for behavioral and addiction recovery care. Brightli’s top‑line subsidiaries include Burrell Behavioral Health (Burrell), Preferred Family Healthcare (PFH), Southeast Missouri Behavioral Health (SEMO), Firefly, Adult and Child Health, and Places for People. While these organizations operate independently and are governed by separate board of directors, their operations and services benefit from this model. Alone, organizations may be able to navigate the current tumultuous healthcare environment, but we believe that together we can do so much more than survive. Our communities need us now more than ever, and by working together we are ready to answer their call for years to come.

Brightli Snapshot

200 locations 4 states 19 subsidiaries and/or affiliates 5k+ employees

Keywords

Crisis Intervention, Behavioral Health, Counseling, Crisis Services, Mental Health, Mobile Crisis, Community Resources, Support Services, Emergency Services, Human Services