Crisis Shelter Support Staff – Young Adults (Part-Time)

Voaspokane; Spokane (WA); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading organization in Spokane is hiring part-time Shelter Support Staff for a Young Adult Shelter. In this role, you will make a meaningful impact on young adults facing homelessness by providing essential support and a safe environment. Flexible shifts are available, and you will engage in vital duties such as assisting with daily shelter operations and maintaining client records.

Qualifications

• Must be 21 years or older.
• Eligible for Agency Affiliated Counselor credential within 30 days of hire.
• Willing to obtain CPR/First Aid and Food Handler’s Permit certifications.

Responsibilities

• Build trust with youth through respectful, trauma-informed interactions.
• Complete intake assessments and maintain accurate records.
• Assist with daily shelter operations, including meal service.

Skills

Interpersonal Skills

Documentation Skills

Education

High School Diploma or GED

Job description

Description

Now Hiring: Part-Time Shelter Support Staff – Young Adult Shelter (YAS)

Location: 3104 E. Augusta Avenue, Spokane, WA 99207
Status: Part-Time (Various Shifts Available)
Applicants must be 21 years of age or older

Be a steady presence during uncertain times. Help young adults move from surviving to thriving.

At the Young Adult Shelter (YAS), a Volunteers of America (VOA) program, we provide a safe and supportive environment for young adults aged 18–24 experiencing homelessness or other life challenges. Open 365 days a year, YAS offers essential services such as meals, housing support, behavioral health care, and compassionate connection.

We’re seeking part-time Shelter Support Staff to join our dedicated team. This role is ideal for individuals who want to make a meaningful impact in the lives of young people while working flexible hours.

Key Responsibilities

• Build trust with youth through respectful, trauma-informed interactions.
  
• Complete intake assessments and gather critical client information.
  
• Provide behavioral health support by engaging in and documenting meaningful interactions.
  
• Collaborate with case managers and behavioral health staff to support service plans.
  
• Maintain accurate records and support tracking of services provided.
  
• Assist with daily shelter operations, including meal service, hygiene supply distribution, and maintaining cleanliness and safety.
  
• Uphold shelter expectations while creating a space of dignity and calm.

Requirements

What You Bring

• High School Diploma or GED
  
• Must be 21 years or older
  
• Eligible to apply for an Agency Affiliated Counselor (AAC) credential within 30 days of hire
  
• Willingness to obtain the following certifications within 6 months (VOA will support):
  
  • CPR/First Aid
    
  • Food Handler’s Permit
    
• Ability to pass a background check and access to reliable transportation
  

Preferred Experience

• Experience working with high-risk youth or young adults
  
• Familiarity with crisis response or shelter environments
  
• Understanding of trauma-informed care, harm reduction, or Positive Youth Development (PYD)
  
• Strong interpersonal and documentation skills
  

Why This Work Matters

As part of the YAS team, your presence could be the turning point in a young adult’s life. Many of our clients have experienced trauma, loss, or instability. Your ability to listen, respond calmly, and offer consistent support helps them begin the journey toward healing and independence.

About VOA

At Volunteers of America, we are committed to building a community where homelessness is no longer a reality and where everyone can thrive. We welcome individuals from all walks of life to help us create an inclusive, respectful, and compassionate environment.

We are proud to be an Equal Opportunity Employer and encourage applicants of all backgrounds and lived experiences to apply. Even if you don’t meet every qualification, we value passion and dedication to this important work.

Come as you are.

We believe diversity makes us stronger. We welcome people of all backgrounds, identities, and life experiences, and celebrate what makes you you.

Apply today to be a part-time force for lasting change. Your presence could change a life.