Crisis Services Shift Supervisor - Overnight

DuPage County Health Department; Illinois; On-site; USD 56,000 - 65,000; Full time

Job summary

The DuPage County Health Department is offering a leadership position within Crisis Services. The role involves providing clinical support and overseeing operations at a new Crisis Recovery Center, ensuring quality care for those in crisis. Ideal candidates will possess a master's degree and relevant experience in behavioral health.

Benefits

Comprehensive training program

12 paid holidays

3 weeks of paid leave

12 weeks of Paid Parental Leave

Health insurance

Tuition reimbursement and certification reimbursement

Qualifications

• Completion of a master’s degree in a relevant field.
• Three years of behavioral health experience with progressive responsibility.

Responsibilities

• Provides clinical support and administrative supervision to crisis staff.
• Manages operational issues and staffing schedules.
• Ensures compliance with quality standards.

Skills

Clinical support

Administrative supervision

Crisis management

Relationship management

Communication

Education

Master's degree in Psychology, Social Work, or related field

Job description

Leadership opportunity at DuPage County Health Department!

We are excited to offer the opportunity to join our team within Crisis Services. Crisis Services is located in the newest building on the DuPage County Campus in Wheaton and provides 24/7 crisis mental health services to county residents who may be experiencing a mental health crisis or are in need of additional support for symptoms of mental illness. Crisis services staff work as a team to deliver quality care, and a quick response to residents in need. Click CrisisServices to learn more about our program.

In this role, you will be providing clinical support and administrative supervision to staff at Crisis Services and coordinating the operations of the shift to meet service demands, including in the new Crisis Recovery Center opening in late summer 2025. You will begin working at our current crisis center on the same campus until the new center is completed.

Opening Soon: The Crisis Recovery Center

The Crisis Recovery Center (CRC) is the critical next step in DuPage County Health Department’s decades-long journey to build the infrastructure needed to support a best-in-class behavioral health system and ensures all DuPage County residents will have “someone to call, someone to respond, and somewhere to go”when experiencing a mental health or substance use crisis. The CRC will help residents de-escalate, stabilize, and connect to community resources catered to their individual mental health and substance use treatment needs. The building design and operations will ensure individuals and their families feel welcome, respected, and secure throughout every step of their care. The CRC serves as an alternative to hospital emergency departments and simplifies access to crisis care for all individuals, families, and first responders. Please go to the Crisis System Expansion page on the DCHD Website for additional information.

Job Details

This full-time evening shift position is scheduled to work Saturday, Sunday, Monday, and Tuesday from 9:30 pm to 7:30 am. The hiring range for this position is $56,035 to $64,616 depending on experience.

Benefits Galore!

- Comprehensive training program (and we pay you for it!)

Full DuPage County benefit package, including:

- 12 paid holidays

- 3 weeks of paid leave (Vacation and Personal Days)

- 12 weeks of Paid Parental Leave

- Paid sick time

- Health insurance

- Pension-eligible position for a secure retirement

- Eligibility for Federal Student Loan Forgiveness Program

- Tuition reimbursement and certification reimbursement

• Manages day-to-day operational issues across crisis services on assigned shift.

• Leads shift meetings, assigns tasks to staff on shift, and ensures tasks are completed and meet quality and compliance standards.

• Provides clinical support and administrative supervision to crisis services staff on shift.
• Supervises and participates in the work of staff responsible for providing clinical and case management services.

• Manages staffing schedule, ensures adequate staffing for crisis situations on shift.

• Trains and provides feedback on performance to new and existing staff.

• Responds to escalated client concerns on shift and is available to respond to client/customers as needed.

• Provides appropriate leadership and direction and promotes positive morale, creativity and teamwork among staff.Collaborates with crisis leadership team to evaluate staff performance, review incident reports.

• Collaborates with other supervisory staff to support integration of client's services.

• Keeps up to date on billing changes that may impact service delivery.

• Participatesinemergencyresponseactivitiesasassigned.

• Maintains required training, licensure and/or certification.

• Maintains confidentiality of privileged information and adheres to patient privacy laws.

• Demonstrates sensitivity and understanding of other ethnic groups and cultures.

Completion of a master’s degree in Psychology, Social Work, or a related field and three years of behavioral health experience which included progressive responsibility acting as a lead worker; or an equivalent combination of training and experience.

DuPage County Health Department is an equal-opportunity employer. We prohibit discrimination or harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Considerable knowledge of professional mental health standards and practices; considerable knowledge of procedures and documentation required for billing and reimbursement; considerable knowledge of community agencies and resources; good knowledge of management and supervision principles; good knowledge of grant funding requirements and compliance procedures; good knowledge of Health Department operational procedures and policies.

Considerable skill in developing and maintaining positive and professional relationships with internal and external customers; considerable skill in interviewing, assessing and evaluating client needs; considerable skill in practicing concurrent documentation techniques; considerable skill in verbal and written communication; considerable skill in operating a personal computer, applicable software and peripheral equipment; working skill in interpreting and applying policies in a consistent manner; working skill in coaching and supervising the work of others; Develops and maintains positive, respectful and professional relationships with internal and external customers. Supports, adapts, or delivers services in a manner that ensures understanding and inclusion of diverse client populations. Demonstrates an understanding of the agency's definition of Integrated Care. Ensures that the work of the responsible unit is timely, complete, and accurate.

Please click the “Apply” button in the top right corner of this page to apply directly to our recruiters. If you need additional assistance, our HR team will be available for walk-in application assistance on Wednesday and Thursday each week from 10:00AM - 12:00PM at our Central location: 111 N. County Farm Road, Wheaton, IL 60187