Crisis Services Outreach Counselor

Crisis Inc.; United States; On-site; USD 42,000 - 58,000; Full time

Job summary

Kids in Crisis in Connecticut seeks a crisis services coordinator to answer helpline texts and calls, perform risk assessments, and implement action plans. You will provide crisis intervention, manage cases for at-risk youth, and participate in on-call coverage.

The role includes outreach to schools and social service agencies, data entry in Apricot, iCarol monitoring, and assisting staff Helpline training.

Qualifications

• Bachelor's degree in Social Work, Counseling, Psychology or related field is required.
• Minimum of two years counseling or crisis intervention experience with youth and families.
• Bi-lingual preferred; ability to communicate with diverse populations is a plus.
• Driver's license required.

Responsibilities

• Answer crisis Helpline texts and calls, providing immediate assessment of need and implement plan of action.
• Provide crisis intervention through community outreach and intake meetings.
• Provide crisis case management services to at-risk youth identified through community-based programs or consenting families.
• Assist in town-wide crisis initiatives, including postvention support.
• Engage in clinical team coordination to ensure timely and open interagency communication.
• Participate in rotational on-call coverage monthly.
• Become certified in Medication Administration per the Department of Children and Families within the first 6 months of employment.
• Provide regular outreach to identified community partners, including schools, police departments, and other social services agencies and community organizations.
• Participate in community tabbing events, including sharing information about Kids in Crisis.
• Network with community agencies and attend coalition meetings.
• Engage in community education and awareness initiatives, including providing presentations and participating in work groups.
• Collect, provide and monitor for quality data through agency database (Apricot system), including Helpline notes, Outreach notes, crisis case management notes, and intake documentation.
• Monitor iCarol text line system, including updating the resource portal.
• Provide assistance for staff Helpline training, including providing mock texts and calls.
• Complete agency-wide or team professional development trainings.

Skills

Bi-lingual

Driver's license

Education

Bachelor's degree in Social Work or related field

Job description

Kids in Crisis is Connecticut's ONLY free, round-the-clock agency providing emergency shelter, crisis counseling, and community educational programs for children of all ages and families dealing with a ride range of crises, including domestic violence, mental health, and family conflicts, substance use, economic difficulties, and more.

REPORTS TO: Director of Outreach and Crisis Services

RESPONSIBILITIES:

Crisis Services:

• Answer crisis Helpline texts and calls, providing immediate assessment of need and implement plan of action.
• Provide crisis intervention through community outreach and intake meetings.
• Provide crisis case management services to at-risk youth identified through community-based programs or consenting families.
• Assist in town-wide crisis initiatives, including postvention support.
• Engage in clinical team coordination to ensure timely and open interagency communication.
• Participate in rotational on-call coverage monthly.
• Become certified in Medication Administration per the Department of Children and Families within the first 6 months of employment.

Community Outreach:

• Provide regular outreach to identified community partners, including schools, police departments, and other social services agencies and community organizations.
• Participate in community tabbing events, including sharing information about Kids in Crisis.
• Network with community agencies and attend coalition meetings.
• Engage in community education and awareness initiatives, including providing presentations and participating in work groups.

Administrative Duties:

• Collect, provide and monitor for quality data through agency database (Apricot system), including Helpline notes, Outreach notes, crisis case management notes, and intake documentation.
• Monitor iCarol text line system, including updating the resource portal.
• Provide assistance for staff Helpline training, including providing mock texts and calls.
• Complete agency-wide or team professional development trainings.

QUALIFICATIONS:

• Bachelor's degree from an accredited college or university in Social Work, Counseling, Psychology or related human services field.
• Minimum of two (2) years counseling or crisis intervention related experience, with youth and families.
• Bi-lingual preferred.
• Driver's license.