Crisis Services Counselor - On Call Mobile Crisis

DuPage County Health Department; Wheaton (IL); On-site; USD 33,000 - 39,000; Full time

Job summary

DuPage County Health Department is seeking a Crisis Services Counselor for the Mobile Crisis Response team in Wheaton, IL. The role focuses on crisis evaluations for all ages, rapid referral to community resources, and coordination with law enforcement and hospital settings.

The position requires a Bachelor's or Master’s degree in Psychology and a valid driver’s license. The on-call shifts include overnight weekends with compensation per hour plus event stipends.

Qualifications

• Bachelor's degree in Psychology or Master’s degree in Psychology required for consideration.
• Social Work or related field considered with two years of experience. Two years of experience with chronically mentally ill population preferred.
• Driver’s license and reliable personal vehicle required for on-call mobility.

Responsibilities

• Conduct community-based crisis evaluations for children, adolescents, and adults.
• Provide referral and community resource linkage to CARES/SASS, law enforcement, hospital settings, and families/individuals.
• Consult with staff concerning client and program issues and provide other case management services as needed.
• Work collaboratively with community providers.
• Complete required documentation within established timeframes.
• Maintain confidentiality of privileged information and adhere to client privacy laws.
• Demonstrate sensitivity to diverse cultures.
• Maintain required training, licensure, and certification.
• Adhere to department guidelines for attendance and punctuality.
• Use an Electronic Client Record and other call management software.
• Demonstrate independent judgment.
• Participate in emergency response activities as assigned.
• Provide emergency and crisis intervention services.

Skills

Crisis intervention

Community outreach

Documentation

Collaboration

Education

Bachelor's degree in Psychology

Master's degree in Psychology

Social Work or related field

Job description

Join Our Expanding Crisis Services Team!

We're thrilled to announce an extraordinary opportunity to join our Crisis Services team at the DuPage County Health Department! As a valued member of our team, you'll be empowered to make a profound impact on your community. Our agency is dedicated to delivering exceptional services and support to our community, proudly holding:

Joint Commission Gold Seal of Approval (1996)

Public Health Accreditation Board (PHAB) accreditation (2014)

By joining our Crisis Services team, you'll become an integral part of a renowned organization that prioritizes community wellbeing and exceptional care. Are you ready to embark on a rewarding journey, making a tangible difference in the lives of those who need it most?

About Crisis Services

Located in the state-of-the-art building on the DuPage County Campus in Wheaton, Crisis Services provides 24/7 crisis mental health services to county residents experiencing mental health or substance use crises. Our team delivers top-notch care with rapid response times. Click Crisis Services to learn more about our program.

The Crisis Recovery Center

The Crisis Recovery Center (CRC) is the critical next step in DuPage County Health Department’s decades-long journey to build the infrastructure needed to support a best-in-class behavioral health system and ensures all DuPage County residents will have “someone to contact, someone to respond, and a safe place to get help” when experiencing a mental health or substance use crisis. The CRC will help residents de-escalate, stabilize, and connect to community resources catered to their individual mental health and substance use treatment needs. The building design and operations will ensure individuals and their families feel welcome, respected, and secure throughout every step of their care. The CRC serves as an alternative to hospital emergency departments and simplifies access to crisis care for all individuals, families, and first responders. Please go to the Crisis Recovery Center page on the DCHD Website for additional information.

Job Details

In this on-call position, you will be required to pick up at least three on-call shifts per month. Because this is an on-call Mobile Crisis Response role, you must have availability for overnight on-call shifts (weekends preferred) as well as weekend daytime and evening on-call shifts.

These shifts are call-out shifts, meaning you are only required to respond if you are dispatched to a mobile crisis event.

Compensation includes a flat hourly on-call rate plus a stipend for each mobile crisis event you respond to.

Applicants seeking regular hourly on-call work may also apply to our other on call position.

Bachelor’s degree candidates will be considered; the flat on-call rate for this position is as follows:

Bachelor’s degreed candidates: $24 an hour

Master’s degreed candidates: $28 an hour

As a Crisis Services Counselor on the MCR team, you will:

• Conduct community-based crisis evaluations for children, adolescents, and adults
• Provide referral and community resource linkage, including CARES/SASS, law enforcement, hospital settings, and families/individuals
• Consult with staff concerning client and program issues and provide other case management services as needed
• Work collaboratively with community providers
• Complete required documentation within established timeframes
• Maintain confidentiality of privileged information and adhere to client privacy laws
• Demonstrate sensitivity and understanding of other ethnic groups and cultures
• Maintain required training, licensure, and certification
• Adhere to department guidelines for attendance and punctuality
• Use an Electronic Client Record, and additional call management software
• Demonstrate independent judgment
• Participate in emergency response activities as assigned
• Provide emergency and crisis intervention services

Candidates for consideration require either a Bachelor's or Master's degree in Psychology.

Social Work or related field and two years of experience working with chronically mentally ill population; or an equivalent combination of training and experience. Attendance at our paid HR new-hire orientation from 8:00 am to 4:30 pm is required. This role requires you to have a valid driver’s license along with your own personal vehicle that is reliable to drive while working in this role.

Equal Opportunity Employer

DuPage County Health Department is an equal‑opportunity employer. We prohibit discrimination or harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.