Crisis Response & Outreach Counselor

Crisis Inc.; United States; On-site; USD 42,000 - 62,000; Full time

Job summary

Kids in Crisis, Connecticut's only free, round-the-clock agency, seeks a dedicated professional to support crisis services, outreach, and administrative duties. The role involves crisis intervention, community engagement, and data management to ensure timely and coordinated responses for children and families in crisis.

The ideal candidate holds a relevant bachelor's degree, 2+ years in crisis work, and a valid driver's license; bilingual skills are preferred.

Qualifications

• Bachelor's degree from an accredited college or university in Social Work, Counseling, Psychology or related human services field.
• Minimum of two (2) years counseling or crisis intervention related experience, with youth and families.
• Bi-lingual preferred.
• Driver's license.

Responsibilities

• Answer crisis Helpline texts and calls, providing immediate assessment of need and implement plan of action.
• Provide crisis intervention through community outreach and intake meetings.
• Provide crisis case management services to at-risk youth identified through community-based programs or consenting families.
• Assist in town-wide crisis initiatives, including postvention support.
• Engage in clinical team coordination to ensure timely and open interagency communication.
• Participate in rotational on-call coverage monthly.
• Become certified in Medication Administration per the Department of Children and Families within the first 6 months of employment.
• Provide regular outreach to identified community partners, including schools, police departments, and other social services agencies and community organizations.
• Participate in community tabling events, including sharing information about Kids in Crisis.
• Network with community agencies and attend coalition meetings.
• Engage in community education and awareness initiatives, including providing presentations and participating in work groups.
• Collect, provide and monitor for quality data through agency database (Apricot system), including Helpline notes, Outreach notes, crisis case management notes, and intake documentation.
• Monitor iCarol text line system, including updating the resource portal.
• Provide assistance for staff Helpline training, including providing mock texts and calls.
• Complete agency-wide or team professional development trainings.

Skills

Crisis intervention

Community outreach

Data collection

Bilingual preferred

Driver's license

Education

Bachelor's degree (Social Work, Counseling, Psychology or related field)

Tools

Apricot database

iCarol text line system

Job description

Kids in Crisis, Connecticut's only free, round-the-clock agency, seeks a dedicated professional to support crisis services, outreach, and administrative duties. The role involves crisis intervention, community engagement, and data management to ensure timely and coordinated responses for children and families in crisis.

The ideal candidate holds a relevant bachelor's degree, 2+ years in crisis work, and a valid driver's license; bilingual skills are preferred.