Crisis & Referral Specialist - LA

Elevance Health; Harvey (LA); Remote; USD 40,000 - 55,000; Full time

Job summary

Elevance Health is seeking a Crisis & Referral Specialist to provide support to individuals in need. This role offers virtual work flexibility with required in-person training. Responsibilities include handling crisis calls, conducting assessments, and ensuring compliance with regulations. Ideal candidates will have experience in behavioral health and crisis management.

Qualifications

• At least 1 year in behavioral health or 6 months crisis experience.
• Experience with screenings and assessments.

Responsibilities

• Handle inbound calls from individuals in crisis.
• Perform safety screenings and assessments.
• Document interactions accurately and timely.

Skills

Crisis Management

Communication

Education

HS Diploma

BS/BA in Mental Health

Job description

1 week ago Be among the first 25 applicants

Crisis & Referral Specialist

Location: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. Candidates must reside in the state of LOUISIANA to be considered.

We operate 24/7, including weekends and holidays. Training will be conducted Monday-Friday 9:00am-5:30pm CST. Available Work Schedules:

• Friday - Tuesday 4pm - 12:30am CST
• Tuesday - Saturday 4pm - 12:30am CST

As a member of the Elevance Health family, Carelon Behavioral Health offers clinical mental health and substance use disorder management, employee assistance programs, work/life support, and more.

Role Responsibilities

• Handle inbound calls from individuals in need of support or in crisis.
• Perform safety screenings and assessments to identify risk levels.
• Develop action plans based on assessments and collaborate with individuals.
• Document interactions accurately and timely.
• Provide linkage follow-up to ensure access to services.
• Coordinate with agencies and organizations to optimize resource use.
• Ensure compliance with HIPAA, OSHA, and other regulations.

Minimum Requirements

• HS diploma or equivalent, with at least 1 year in behavioral health or 6 months of crisis experience, including screenings and assessments.

Preferred Skills and Experience

• BS/BA in a mental health or human services field, with two years of direct experience.
• Call center and crisis experience preferred.

Additional information about company policies, benefits, and work environment included in the original description.