Crisis-Ready Clinical Services Manager

Paylocity; Oklahoma City (OK); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance (employer-paid)

401(k) with employer match

Job summary

HeartLine is seeking a Clinical Services Manager to oversee daily clinical operations, support frontline staff, and reinforce training across crisis and behavioral health programs in Oklahoma City.

This role requires regular office presence in Oklahoma and a Master’s degree in a related field with licensure. The position emphasizes staff development, quality improvement, and cross-program coordination.

Qualifications

• Master’s degree in Counseling, Social Work, Psychology, or related field required.
• Active licensure and suicide prevention certification preferred.
• At least 3 years of crisis intervention, behavioral health, or related clinical ops experience required.

Responsibilities

• Manage day-to-day clinical operations and provide timely consultation for complex, high-risk, or emergent client interactions.
• Coordinate clinical debriefings, shift-level support, and staff learning to promote consistent and responsive service delivery.
• Deliver and reinforce clinical training, onboarding, competency development, coaching, and continuing education for frontline staff.
• Coordinate case reviews, document findings, and identify coaching opportunities that improve frontline practice and service consistency.
• Provide coaching and documentation that address frontline performance needs and reinforce service standards.
• Coordinate with supervisors to maintain consistent clinical practices and day-to-day service standards.
• Escalate program trends, staffing concerns, and frontline support needs to inform CQI, training, and engagement priorities.
• Other duties as assigned.

Skills

Crisis intervention

Clinical consultation

Staff coaching

Training & development

Quality improvement

Data analysis

Communication

Leadership

Education

Master’s degree in Counseling, Social Work, Psychology, or related field

Job description

HeartLine is seeking a Clinical Services Manager to oversee daily clinical operations, support frontline staff, and reinforce training across crisis and behavioral health programs in Oklahoma City.

This role requires regular office presence in Oklahoma and a Master’s degree in a related field with licensure. The position emphasizes staff development, quality improvement, and cross-program coordination.