Crisis Operations Manager

Grand Mental Health; Bartlesville (OK); On-site; USD 63,000 - 65,000; Full time

Job summary

GRAND Mental Health is seeking a Crisis Operations Manager in Oklahoma (Bartlesville) to serve as shift-level operations supervisor for the Urgent Recovery Center. You will also assist the Crisis Operations Director in leadership, regulatory readiness, staffing, and program performance.

The role ensures real-time oversight of operations, staff support, client flow, safety, and service delivery during assigned shifts, while supporting administrative, quality, compliance, workforce, and

Qualifications

• Bachelor's degree and 3+ years of crisis/behavioral health experience.
• Supervisory/leadership experience required.
• Case Management II Certification preferred.

Responsibilities

• Provide shift-level operational supervision for the Urgent Recovery Center (URC).
• Support site-wide leadership, regulatory readiness, staffing coordination, and program performance.
• Oversee real-time operations, staff support, client flow, safety, and service delivery during shifts.
• May serve as interim leadership coverage and participate in on-call rotation.

Skills

Crisis management

Leadership

Staff supervision

Education

Bachelor's degree in Social Work, Psychology, Human Services, or related behavioral health field

Job description

• Base Pay $62,500.00 - $65,000.00 / Year
• Job Category Crisis 24/7, Operations Manager, Full Time
• Employee Type FT Exempt
• Required Degree High school

Description

The Crisis Operations Manager serves as the shift-level operational supervisor for the Urgent Recovery Center (URC) while also functioning as an Assistant to the Crisis Operations Director in supporting site-wide leadership, regulatory readiness, staffing coordination, and program performance.

This role ensures real-time oversight of operations, staff support, client flow, safety, and service delivery during assigned shifts, while assisting the Crisis Operations Director with administrative, quality, compliance, workforce, and performance management functions.

This role serves as the operational lead per shift and the Director's primary support leader, ensuring safe, compliant, and efficient crisis stabilization services while maintaining continuity of site leadership.

Performance Metrics

Performance will be evaluated based on shared accountability with the Crisis Operations Director:

• Operational Performance
• Bed Utilization Rate = 90%
• Throughput within 24 hours = 85%
• Documentation Timeliness = 95%

• Quality & Compliance
• 100% audit readiness
• 0 major regulatory findings
• Incident response within 24 hours: 100%

• Clinical Outcomes
• Stabilization success = 85%
• Continuity of care linkage = 80%

• Works indoors in a high-acuity crisis stabilization environment
• May serve as interim leadership coverage
• Participates in on-call rotation

Supervisory Responsibility

This role provides operational supervision and guidance to multidisciplinary URC staff and may assist in oversight of:

EDUCATION, QUALIFICATIONS, AND EXPERIENCE

• Case Management II Certification preferred
• Bachelor's degree in Social Work, Psychology, Human Services, or related behavioral health field preferred
• Minimum three (3) years of experience in crisis, residential, or behavioral health settings
• At least one (1) year of supervisory, lead staff, or charge-role experience