Crisis Management Supervisor

Heritage Health - Idaho; Coeur d'Alene (ID); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Disability Insurance

403(b) plan

Paid Time Off (PTO)

Extended Illness Bank

Employee Assistance Program (EAP)

Job summary

Heritage Health - Idaho in Coeur d'Alene, ID is hiring a full-time Crisis Management Supervisor to lead crisis response and case management services for patients with behavioral health needs. You will provide clinical guidance, supervise staff, and coordinate care with community partners to ensure safe, timely interventions and access to services.

The role requires LCSW/LCPC/LMFT licensure eligibility, at least three years in behavioral health, and experience training staff in de-escalation.

Qualifications

• Certification as an LCSW, LCPC, or LMFT and Idaho licensure eligibility.
• Minimum of three years of behavioral health experience.
• Experience training staff on de-escalation and trauma-informed care preferred.
• Experience in crisis management or prevention preferred.

Responsibilities

• Direct crisis intervention and case management oversight to support behavioral health patients.
• Ensure timely crisis assessment, de-escalation, safety planning, and resource coordination.
• Oversee case management to navigate healthcare and community resources and coordinate care.
• Collaborate with Human Resources, Risk and Compliance, and Leadership on incident reporting.
• Coordinate transitions of care with 988, Crisis Center, and Mobile Crisis teams.
• Provide leadership and supervision to staff, including training and development.
• Maintain predictable attendance and perform miscellaneous duties as assigned.

Skills

Crisis management leadership

Staff training

Communication

Job description

Description

Heritage Health is hiring a full-time (1.0 FTE) Crisis Management Supervisor to join our compassionate and collaborative team in Coeur d'Alene, Idaho.

Why You Should Join our Dynamic Healthcare Team:

Passionate Purpose: We're committed to enhancing lives, every day.

Unmatched Support: We are committed to a fun and supportive team environment.

Balanced Lifestyle: No weekends or holidays, ensuring a healthy work-life balance.

Collaborative Care: Work with a dedicated team to provide the best patient outcomes in the right settings.

Exceptional Rewards: Competitive pay, and benefits

Benefits:

Health Insurance: 100% employer-paid employee coverage for medical, dental, and vision plans for full-time employees.

Life Insurance: Employer-paid for 1x annual salary up to $200k (optional coverage available for additional cost).

Disability Insurance: Short-term disability insurance based on age & salary. 100% employer-paid long-term disability insurance.

Retirement: 403 (b) plan: Heritage Health matches up to 4% of employee contributions.

Paid Time Off Benefits: 120 hours Paid Time Off (PTO) in your first year, 56 hours Extended Illness Bank (EIB) in your first year, 8 paid holidays for full-time employees, amounts are pro-rated for part-time employees who are .5 FTE or higher.

Employee Assistance Program (EAP): Enjoy free telehealth visits for healthcare, counseling, and health and wellness coaching for all employees and their immediate household members.

About the Role:

As a licensed and certified Behavioral Health professional, the Crisis and Case Management Supervisor directs the delivery of patient-centered crisis intervention and case management services, supporting individuals experiencing behavioral health crises and those with ongoing needs that impact their stability and well-being. This role has direct oversight for the crisis response team and ensures patients receive timely crisis assessment, de-escalation, safety planning, resource coordination, and connection to appropriate levels of care. The Supervisor also oversees case management services that help patients navigate healthcare and community resources, address barriers to treatment, coordinate care across providers and agencies, and develop plans to support stability, recovery, and independence. Through clinical guidance, staff supervision, and collaboration with community partners, this position ensures patients receive responsive, coordinated, and individualized support based on their needs and goals.

Requirements

• Certification as an LCSW, LCPC, or LMFT required. Must be eligible for Idaho licensure.
• Must have a minimum of three (3) years of experience in behavioral health setting.
• Prior experience training staff on de-escalation and non-violent intervention (with a focus on trauma informed programs) preferred.
• Experience working in crisis management and/or prevention or related field preferred.
• Experience with vulnerable populations preferred.

Your Essential Duties:

• Maintain a responsive case management team that seeks to provide resources to patients with needs in areas such as housing, transportation, insurance coverage, and access to health care.
• Educates staff and patients on crisis prevention and management, including trauma-informed de-escalation and non-physical intervention techniques.
• Provides verbal de-escalation support during mental health crises and connects patients with appropriate urgent care services.
• Develops, implements, and monitors organizational preventive measures and administrative controls to promote safety and consistency.
• Works collaboratively with Human Resources, Risk and Compliance, and Leadership to complete reports of incidents occurring at Heritage Health.
• Works collaboratively with patients to access services from Heritage Health and outside entities, to include but not limited to 988, Crisis Center, and Mobile Crisis, facilitating effective transitions of care.
• Provide assistance to customers, employees, and visitors as requested.
• Regular and predictable attendance is an essential function of this position.
• Performs miscellaneous job-related duties as assigned.

Your Essential Leadership Duties:

• Serves as a clinical resource for staff, and formally train and coach staff with a focus on professional development.
• Accountable for collaborating with Human Resources on hiring, facilitating support staff and clinician development and training, as well as manage motivation, disciplinary actions, and staff terminations.
• Accountable for fostering an environment and culture that focuses on fulfilling the organization’s mission, vision, and values through collaboration.
• Leads and mentors’ direct reports so that they have the tools and resources needed to partner efficiently with each other, employees and community partners.
• Practices effective communication with active listening, adaptability, empathy, and transparency.
• Leads by an example of self-awareness by proactively seeking feedback and modifying behavior accordingly.
• Ensures every member of the team works to their fullest potential by driving engagement, accountability, setting goals, and providing direction.
• Fosters a trust-based work environment as a leader by modeling dignity, respect, fairness, and confidentiality.

Your Additional Duties:

• May need to make recommendations to the Patient Dismissal Council.
• May need to make recommendations to the Executive Leadership Team for the need to trespass individuals.

Your Success Factors:

• Demonstrates strong leadership skills
• Maintains organization’s stability and reputation by helping to create an environment where staff and patients feel safe and valued.
• Ability to train theory and skills to groups in collaboration with department leadership.
• Ability to work independently and organize work to ensure accuracy and efficiency that align with the mission and vision of Heritage Health.
• Ability to demonstrate the capability to effectively and sensitively respond to the needs and concerns of the full range of Heritage Health’s diverse patient population.
• Maintains relationship with local emergency agencies and knows when to appropriately engage them.
• Skill in using various computer software including but not limited to the Internet and MS Office Products.
• Ability to handle sensitive information ethically and responsibly.
• Ability to protect the confidentiality of patient, employee, and business information.
• Positive interpersonal, communication & persuasion skills over the phone, computer & in person with patients, coworkers, and/or external contacts.
• Ability to interpret a variety of instructions furnished in written or oral form.
• Ability to work effectively under pressure to meet deadlines with a strong organization skill set for easy retrieval of information and to ensure competent closure of issues.
• Good judgment and sound decision making and conflict management skills to inspire confidence from the customer.

Job Overview:

Working Conditions: Work is normally performed in a variety of environments including outdoor, in an office, or healthcare clinic building. Work may be demanding and chaotic at times. May be exposed to patient population that will present a variety of contagious diseases, physical injuries, and emotional states of mind.

Physical/Mental Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods of standing and walking both indoors and outdoors.
• May lift up to 15 pounds at times.
• Must be able to access and navigate various departments of a given location.
• Must be able to complete tasks in a noisy or stressful environment.
• Must be able to adhere to process protocol.

Safety: Heritage Health enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each employee is responsible for completing all training requirements, participating in emergency response tasks as requested, and serving on safety committees and teams as requested. In addition, employees must accept the responsibility for maintaining the safety of themselves and others by adhering to all written and verbal instructions, promptly reporting and/or correcting all hazards or unsafe conditions and providing feedback to supervisors and management on all safety issues.