Crisis Intervention Specialist, 40 Hours Nights, Marlborough Campus

UMass Memorial Medical Group; Marlborough (MA); On-site; USD 42,000 - 76,000; Full time

Job summary

UMass Memorial Health is seeking a clinician to provide crisis evaluations for psychiatric patients at the campus and mobile sites. The role involves DSM-V-based diagnostic assessments, coordinating treatment plans, and interfacing with inpatient and outpatient services.

The position emphasizes safety, rapid assessment, and collaboration with families, insurers, and healthcare teams, with a strong focus on compassionate, patient-centered care within a major health system in Central Massachusetts.

Responsibilities

• Provides psychosocial history and mental status assessment of patients in psychiatric crisis at the University campus and mobiles to off-site locations.
• Assigns the appropriate clinical level of care to each patient including inpatient, outpatient, diversion programs, providing information and referrals to specialized intervention programs.
• Develops and maintains a safe therapeutic environment and actively participates in psychiatric emergencies, including restraint when necessary.
• Triages calls of patients with psychiatric emergencies and determines required intervention; identifies resources and makes referrals.
• Functions in a Case Management role, coordinating referral and access to psychiatric treatment and community services.
• Assesses care needs, coordinates communication with outpatient treaters, and facilitates treatment planning.
• Maintains knowledge of managed care specifications regarding notification, pre-certification, billing, and documentation.
• Documents evaluation data to comply with regulatory requirements and supports quality improvement efforts.
• Maintains service logs and codes for billing per current practice.
• Obtains vital signs and specimens as ordered and uses the lab ordering system.
• Engages in Continuing Education to maintain licensure and professional expertise.
• Maintains BLS certification every two years.
• Maintains psychiatric competencies.

Skills

Crisis evaluation

DSM-V knowledge

Interdisciplinary coordination

Job description

Salary and Exemption

Exemption Status: Non-Exempt

Hiring Range: $30.63 - $55.15 (based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details

Schedule Details: Monday, On Call - Required, Sunday, Tuesday, Wednesday

Scheduled Hours: 10p-8a

Shift: 3 - Night Shift, 10 Hours (United States of America)

Hours: 40

Cost Center: 10021 - 0602 Emergency Mental Health

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Provides crisis evaluations for patients in the Psychiatric Service both on and off site, for young children, adults and geriatric patients. Utilizes the language of the current DSM V to establish comprehensive diagnostic evaluations and subsequent planning and treatment. Coordinates and facilitates system treatment meetings, on and off site, to develop comprehensive treatment plans. Works with patients and their families, including treatment planning implementation, group and individual therapy, and coordinates community services and discharge planning. Works with insurance companies to fulfill all requirements for appropriate referrals to inpatient units, outpatient care and diversion programs, while strongly advocating for the patient. Participates in the orientation and/or training of new staff, students and others.

I. Major Responsibilities

1. 1. Provides psychosocial history and mental status assessment of patients in psychiatric crisis at the University campus and mobiles to off-site locations.
2. 2. Assigns the appropriate clinical level of care to each patient including inpatient, outpatient, diversion programs, providing information and referrals to specialized intervention programs, including substance abuse detoxification and rehabilitation. Understands clinical levels of treatment.
3. 3. Develops and maintains a safe therapeutic environment. Actively participates in psychiatric emergencies, including restraint of out-of-control patients, while maintaining safety in the milieu.
4. 4. Triages calls of patients with psychiatric emergencies, including suicide ideation and/or attempts, and determines which intervention is needed. Identifies clinical resources and makes referrals when necessary. Serves as a referral source for patient, family members and agency staff.
5. 5. Functions in a Case Management role, facilitating and coordinating referral and access to psychiatric treatment, delivery of social services, including financial assistance, health insurance, community-based care and medical contracts/collaboration.
6. 6. Assesses factors relating to need for care, adjustment to care, and response to treatment as documented in the clinical record. Facilitates communication with all outpatient treaters, including psychiatric outpatient, social services and medical, i.e. Primary Care Physicians, Nurse Practitioners and Visiting Nurse, and interfaces with these providers to coordinate treatment planning, serving as a referral source for patients and family members to assist in their compliance with treatment recommendations.
7. 7. Maintains current knowledge and compliance for all managed care specifications regarding notification, presentation of clinical information, pre-certification, billing and faxing requirements.
8. 8. Documents all information obtained in evaluation, assessment, consultation, referral and disposition to comply with regulatory requirements, as well as ensuring best possible patient outcome. Actively participates in formulation and execution of Quality Improvement and subsequent data collection.
9. 9. Maintains service logs are required. Codes for billing according to current practice.
10. 10. Obtains vital signs and specimens as ordered, and uses computer ordering system to facilitate specimens to the lab.
11. 11. Actively engages in Continuing Education to maintain and expand current knowledge as required to maintain licensure, as well as to enhance professional expertise and keep abreast of current trends.
12. 12. Maintains basic life support (BLS) certification every two years.
13. 13. Maintains all psychiatric competenci