Crisis Intervention Specialist

Tech9; Mount Vernon (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

Tech9 is seeking a Crisis Intervention Specialist to join a multidisciplinary team providing trauma-informed crisis response by phone and mobile outreach. This full-time overnight role (12 am–8 am) involves collaborations with hospitals, law enforcement, and clinics to ensure safe, person-centered care 24/7.

Responsibilities include crisis counseling, case coordination, and maintaining documentation while navigating involuntary detention procedures.

Qualifications

• Tier 1 requires a Master’s degree in a behavioral health field and MO licensure (LPC/LCSW/LMFT).
• Tier 2 requires a non-licensed master’s or bachelor’s degree in human services.
• Tier 3 requires an Associate’s degree or high school diploma or equivalent.
• QMHP qualification per Missouri state regulations.

Responsibilities

• Deliver trauma-informed crisis intervention and prevention in diverse settings.
• Provide crisis counseling, case coordination, pre-admission screening, and transportation/documentation support.
• Collaborate with law enforcement, healthcare providers, outpatient clinics and community partners for coordinated care.
• Maintain and update the Crisis Resource Directory to support service delivery.
• Offer education, emotional support, and navigation to families and significant others.
• Respond promptly to crisis contacts, including phone and walk-in inquiries.
• Participate in the on-call rotation for crisis response coverage.
• May serve as Team Lead based on staffing patterns.
• Complete all required documentation accurately and timely to ensure compliance.

Skills

Interpersonal skills

Communication skills

Calm under pressure

Cultural competency

Education

Master’s degree in psychology/social work/counseling

Licensed in Missouri (LPC/LCSW/LMFT)

Master’s or Bachelor’s in human services

Associate’s degree or high school diploma

Job description

Crisis Intervention SpecialistReports ToDirector of Client AccessJob PurposeThe Crisis Intervention Counselor is a key member of a multidisciplinary team providing timely, compassionate, and trauma-informed crisis response services via phone and mobile outreach. This role ensures individuals experiencing behavioral health crises receive appropriate, person-centered support 24/7.HoursThis position will work overnight from 12 am - 8 am. This position will work weekends.Key ResponsibilitiesDeliver trauma-informed crisis intervention and prevention services in diverse community settings, including hospitals, jails, and private residences.Provide crisis counseling, case coordination, consultation, pre-admission screening, and support with transportation and documentation.Collaborate with law enforcement, healthcare providers, outpatient clinics, and other community partners to ensure coordinated care and safety.Maintain and update the Crisis Resource Directory to support efficient service delivery.Offer education, emotional support, and service navigation to family members and significant others of individuals receiving crisis services.Respond promptly to crisis contacts, including phone and walk-in inquiries.Participate in the on-call rotation for crisis response coverage.Serve as a notary during crisis events when needed.Stay informed on legal procedures related to involuntary detention and ensure compliance.Complete all required documentation accurately and in a timely manner.Perform other duties as assigned by the supervisor or Chief Executive Officer.May serve as Team Lead based on staffing patterns.QualificationsEducation:Tier 1: Master’s degree in Psychology, Social Work, Counseling, or a related behavioral health field required. Must hold a current professional license (e.g., LPC, LCSW, LMFT) in the state of Missouri. Salary will be based on education and/or experience and discussed upon consideration of hire.Tier 2: Master’s or Bachelor’s degree (non-licensed) in a human services field, and/or certified/credentialed to provide services within scope of practice.Tier 3: Associate’s degree, high school diploma or equivalent.Specialized Knowledge: Understanding of trauma-informed care principles, crisis response protocols, and legal considerations in behavioral health.Skills & Abilities: Strong interpersonal and communication skills; ability to remain calm and effective in high-stress situations; culturally responsive and empathetic approach.Experience: Must meet qualifications as a Qualified Mental Health Professional (QMHP) per state regulations.Working ConditionsGeneral: Work is primarily performed in office settings with regular use of phones, computers, and other technology.Special: Frequent travel to community locations is required. Must be able to tolerate environments with smoke, pets, and varied home conditions.Physical RequirementsGeneral: Must be able to sit or stand for extended periods. Travel may involve long hours in a vehicle. Occasional lifting (up to 20 pounds) may be required.Special: Must be able to enter and navigate homes and buildings of various configurations.Direct ReportsNoneE04JI8003sk9409ayqu