Crisis Intervention Specialist

Huckleberry House Inc; Columbus (OH); On-site; USD 34,000 - 48,000; Full time

Job summary

Huckleberry House Inc in Columbus, OH is seeking a Crisis Intervention Specialist to provide direct supervision, support, and crisis intervention to youth and families. The role involves responding to calls and walk-ins, conducting intake and risk assessments, and connecting clients with resources.

You will help maintain a safe, supportive environment within the Crisis Program and must demonstrate empathy, strong communication skills, and the ability to de-escalate in high-stress situations.

Qualifications

• High School Diploma or GED required.
• Strong verbal and written communication skills.
• Ability to problem-solve, de-escalate, and resolve conflicts.
• Basic computer and data entry proficiency.
• Self-starter able to work with minimal supervision.
• Empathy toward youth and families.

Responsibilities

• Responds to crisis calls and walk-in clients, providing de-escalation and crisis intervention.
• Conducts intake and risk assessments for youth seeking program admission and determines eligibility.
• Provides program and community resource information to callers and visitors.
• Facilitates crisis groups and provides ongoing support to youth in the program.
• Utilizes Non-Violent Crisis Intervention techniques when needed.
• Completes all documentation accurately and within required timeframes.
• Performs light housekeeping, cooking, and routine maintenance tasks as needed.
• Participates in team meetings and contributes to problem-solving and program improvement.
• Performs other duties as assigned.

Skills

Verbal communication

Written communication

Empathy

De-escalation

Multitasking

Self-motivation

Data entry

Education

High School Diploma or GED

Job description

Description

Employment Status: Full -Time and Part-Time

FLSA Status: Non-Exempt

Department: Crisis Program

Reports To: Crisis Program Coordinator/Manager

Summary

The Crisis Intervention Specialist provides direct supervision, support, and crisis intervention to youth and families accessing the Crisis Program. This position responds to calls and walk-ins, conducts intake and risk assessments, connects clients with resources, and ensures a safe, supportive environment within the program.

Essential Duties and Responsibilities

• Responds to crisis calls and walk-in clients, providing de-escalation and crisis intervention.
• Conducts intake and risk assessments for youth seeking program admission and determines eligibility.
• Provides program and community resource information to callers and visitors.
• Facilitates crisis groups and provides ongoing support to youth in the program.
• Utilizes Non-Violent Crisis Intervention techniques when needed.
• Completes all documentation accurately and within required timeframes.
• Performs light housekeeping, cooking, and routine maintenance tasks as needed.
• Participates in team meetings and contributes to problem-solving and program improvement.
• Performs other duties as assigned.

Requirements

Shifts needed: 1st shift 7AM - 3PM, 2nd shift 3PM - 11PM and 3rd shift 11PM - 7AM, weekend shift

Essential Competencies

• Communicates effectively and compassionately with youth, families, and staff
• Remains calm and solution-focused in crisis situations
• Demonstrates initiative and can manage multiple tasks
• Adapts approach to meet individual client needs
• Collaborates well with team members
• Invests majority of time in direct client interaction

Qualifications

• High School Diploma or GED required
• Strong verbal and written communication skills
• Ability to problem-solve, de-escalate, and resolve conflicts
• Basic computer and data entry proficiencyAbility to build rapport and show empathy toward youth
• Self-starter able to work with minimal supervision