Crisis Intervention Advocate

DAIS (Domestic Abuse Intervention Services); Madison (WI); On-site; USD 2,066,000 - 3,031,000; Part time

Job summary

DAIS in Madison, WI is seeking Crisis Intervention Advocates to provide trauma-informed support to victims of domestic violence through our 24/7 helpline and on-site services. Advocates assist with safety planning, referrals, and crisis counseling, working in a team to ensure client safety and well-being.

Hours may vary and shifts cover daytime, evening, holiday, or overnight to maintain 24/7 coverage. A four-year degree is preferred, with strong communication and experience with diverse

Qualifications

• Four-year degree preferred or equivalent experience.
• Excellent written and verbal communication skills.
• Experience working with victims of trauma.
• Knowledge of community resources in Dane County and surrounding areas.

Responsibilities

• Provide trauma-informed support and advocacy to victims and callers.
• Assist with safety planning, problem solving, information, and referrals.
• Respond effectively to challenging situations with clients.
• Take appropriate steps to address emergencies to ensure client safety.
• Respond to referrals from law enforcement and community partners.
• Provide cross-departmental and/or cross-functional support as needed to meet client needs.
• Assist in on-site emergencies as required.

Skills

Trauma-informed

Crisis intervention

Crisis counseling

Safety planning

Communication skills

Bilingual

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

JOB REQUIREMENTS: DAIS Crisis Intervention Advocates are the first point of contact for many of our clients. Our Crisis Intervention Advocates assist victims and survivors, their friends, families, and other concerned community members impacted by domestic violence issues. Crisis Intervention Advocates provide crisis intervention, crisis counseling and support, personalized safety planning, internal referrals to other DAIS programs, and community resource referrals to individuals utilizing crisis intake services at DAIS, which include the 24/7 Help Line program (phone and text), walk-in clients, and our law enforcement referral program. Variable Part-time positions may work various hours and shifts as scheduled. Work is performed on-site at DAIS, and shifts may include daytime, evening, holiday, or overnight shifts based on scheduling needs to ensure 24/7 coverage. Our clients come from all different backgrounds, and so do our employees. If you're passionate about utilizing your skills in a role like this, and you meet the minimum requirements of the position, we'd love to hear from you.

Primary Responsibilities Include:

• Provide trauma informed support and advocacy to victims of domestic violence and callers to our helpline and text line.
• Provide assistance with safety planning, problem solving, information and referrals.
• Respond effectively to challenging situations with clients.
• Take appropriate steps to deal with emergency situations with the goal of maintaining the safety of all clients.
• Respond to referrals from Madison Police Department.
• Provides cross-departmental and/or cross-functional support and direct services as requested to ensure client needs are met.
• Assist in on-site emergencies as needed.

Work Environment and Physical Demands:

Work is primarily performed in an office setting and routinely uses standard office equipment such as computers, keyboards, computer mice, phones, photocopiers, fax machines and filing cabinets. Requires the ability to sit or stand for extended periods of time, and to move about and position oneself efficiently. Requires the ability to detect, discern, or exchange information both in person and over the telephone. Requires the ability to adjust vision and focus to review documents and spreadsheets.

OTHER EXPERIENCE AND QUALIFICATIONS:

• A four-year college or university degree is preferred, though relevant work experience may be considered in lieu of a degree.
• Excellent written and verbal communication skills, and attention to detail required.
• Experience working with victims of trauma
• And Their Children Strongly Preferred. Experience Working With
• individuals and families from diverse backgrounds is strongly preferred.
• Knowledge Of Domestic Violence Issues Is Strongly Preferred. Experience
• is preferred with volunteers preferred.
• Knowledge of community resources
• in Dane County is preferred.
• Strong computer skills, including knowledge
• Of And Experience With Microsoft Office Preferred. Bilingual
• (Spanish/English) preferred.