Crisis Hotline Clinical Supervisor

Northwest Human Services, Inc.; Salem (OR); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Healthcare insurance

Group Life: Short-Term & Long-Term Dis

403(b) retirement plan with employer 2

Flex Spending Account

PTO 10 hours/month

Paid holidays

Continuing Education & Training

Wellness program

Job summary

Northwest Human Services, Inc. is a nonprofit crisis and health services provider seeking a Crisis Hotline Clinical Supervisor. You will oversee clinical operations for the 988 Suicide & Crisis Lifeline and Crisis Information Hotline, ensuring standards of care per AAS, NSPL, and 988 guidelines.

You will lead recruitment for a 24/7 staffing model, supervise clinicians, and design training curricula. This exempt, full-time role includes ongoing professional development and performance evaluations

Qualifications

• Master's degree required in psychology, social work, or a behavioral science.
• Must meet QMHP standards per OAR 309-019-0125.
• 2+ years of clinical experience in mental health care or crisis intervention.

Responsibilities

• Provide performance oversight and evaluation of crisis intervention staff.
• Be available 24/7 to staff and provide case-specific consultation for high-risk callers.
• Develop and implement training curricula, schedules, and evaluation plans for staff development.
• Coordinate monthly trainings and annual competency testing, and support onboarding and interviews.

Skills

Crisis intervention

Staff supervision

Training and development

Education

Master of Arts in psychology, social work, or related field

QMHP standards certification

Job description

Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970. We are a mission focused organization providing compassionate and professional medical, dental, psychiatry, mental health, and wraparound services for those in our community who need it most - uninsured individuals, families, the homeless, and migrant workers. As a Community Health Center we value a culture of equity, diverse perspectives, and life experiences. Our organization embraces innovation, collaboration, and work-life harmony.

CRISES HOTLINE CLINICAL SUPERVISOR

Do you have a strong clinical background and a passion for suicide prevention, crisis care, and staff development? Northwest Human Services is seeking a qualified Crisis Hotline Clinical Supervisor to lead and support the professionals answering the 988 Suicide & Crisis Lifeline and Crisis & Information Hotline.

JOB STATUS: Exempt, Full-time

POSITION OVERVIEW:

As the Crisis Hotline Clinical Supervisor, you are responsible for clinical oversight and training for the Crisis & Information Hotline/988 staff. You will provide training, monitoring, evaluation to the Crisis Information staff in accordance with American Association of Suicidology (AAS), National Suicidal Prevention Lifeline (NSPL), and 988 call center standards of care.

Your role as a supervisor is to support recruitment and hiring for a 24/7/365 multi-shift staffing structure. This includes reviewing and screening applicates and participating in interviews and selection process.

KEY RESPONSIBILITIES:

• Provide performance oversight and evaluation to crises intervention staff members.
• Be accessible to 24/7 staff and provide case‑specific consultation on callers presenting with complex issues/concerns, high risk for suicide, public safety risk, repeat callers, and other mental health challenges.
• Develop, support, and implement the training curriculum, training schedules, and monitoring and evaluation plan for cultivating staff knowledge and skillsets. This includes incorporating a variety of creative learning strategies to enhance participant learning (e.g., classroom format, silent/live monitoring, role‑playing, etc.).
• Implement ongoing supervision schedules based on positions, shifts, and duties. Maintain documentation on all clinical or skill development plans created during case consultations and/or clinical supervision sessions.
• Assist the Manager with planning, organizing, and implementing monthly staff trainings, as well as conduct annual testing of staff competency, knowledge of standard operating procedures, and accrediting agency standards of care. This includes identifying training topics, developing agendas, and facilitating meetings.

QUALIFICATIONS:

• Master of Arts (MA), Master of Science (MS), or Doctor of Philosophy (PhD) in psychology, social work, or a behavioral science field.
• Must meet the Qualified Mental Health Professional (QMHP) standards as outlined in OAR 309-019-0125.
• 2 years or more of experience in a clinical setting providing mental health care, and/or crisis intervention.
• Possess knowledge and experience with suicide assessment and intervention.

PREFERRED EXPERIENCE:

• Prior experience providing crisis intervention over the phone or in a professional setting preferred.
• Experience providing clinical supervision of employees and interns preferred.
• Education and knowledge of organizational behavior and program development preferred.

SUMMARY OF BENEFITS:

• Healthcare insurance plans: Medical, Dental, Vision
• Group Life: Short-Term & Long-Term Disability 100% paid by employer
• 403(b) retirement plan with 2% of employer contribution and up to 3% employer match
• Flex Spending Account
• PTO - 10 hours a month for FT positions 40 hrs./wk. up to 20 hours monthly as your tenure grows
• 7 1/2 Paid Holidays a year + 2 paid floating holidays for full-time positions
• Continuing Education & Training Benefits
• Employee Healthy Living Program – Gym Membership & Smoking Cessation

Why Join NWHS?

At NWHS, your work matters! Join a mission-driven organization dedicated to improving the health and well-being of underserved and resilient communities. Be part of a compassionate, forward-thinking team that values collaboration, inclusion, and innovation in delivering exceptional services and community support.

All candidates who receive a written offer of employment will be required to undergo a criminal records check.

Equal Opportunity Employer | We celebrate diversity and are committed to creating an inclusive environment for all employees.