Crisis Engagement Stabilization Specialist

Together; Omaha (NE); On-site; USD 40,000 - 52,000; Full time

Job summary

Together is seeking a Crisis Engagement Stabilization Specialist to work onsite at CHI Bergan Mercy in Omaha, NE. The role focuses on assisting participants through housing crises, conducting intake, coordinating housing assessments, and advocating with property managers and utility providers.

You will craft individualized plans, refer to services, document in HMIS/Excel, and maintain a respectful, confidential approach.

Qualifications

• Ability to engage and build strong working alliances with program participants.
• Ability to work in both a team environment and independently with minimal supervision.
• Ability to respond to stressful situations in a flexible and professional manner.
• Strong organizational skills, attention to detail.
• Exceptional oral and written communication skills.
• Computer skills, to include Microsoft Office and database management.

Responsibilities

• Coordinate and conduct intake and housing assessments for all participants.
• Advocate on participants' behalf to property manager and gather relevant documents.
• Process and prepare payments and referrals to stabilize housing crisis.
• Develop individualized goal plans for each participant.
• Maintain participant data in HMIS and Excel and document services provided.
• Provide information, referrals, and advocacy to access community resources.
• Attend meetings and communicate with local agencies to access needed resources.
• Respect confidentiality and maintain professional records.

Skills

Participant engagement

Team collaboration

Stress management

Communication (oral & written)

Documentation skills

Microsoft Office proficiency

Job description

Position:Crisis Engagement Stabilization Specialist

Location: Omaha, NE

Remote Status: On-Site

Job Id:196

# of Openings:1

POSITION PURPOSE: Work with the Social Worker Department at CHI Bergan Mercy. Use a strength-based approach that utilizes conversation and empowerment methods to help resolve a household's housing crisis or quickly connect them to existing emergency or crisis housing services, by working alongside the participant in an empowering manner. This conversation is to explore with the participant a creative, flexible, safe, and cost-effective solution to quickly resolve the participant's housing crisis-even if just temporarily-with limited or no financial support. This service is provided regardless of perceived needs and barriers.

ESSENTIAL JOB FUNCTIONS:

• Coordinate and conduct intake and housing assessments for all participants.
• Access each participant to ensure that they qualify for Togethers services and funding.
• Gather documents from participants. (IDs, social security cards, income verification, etc) if they have such documents to file.
• Advocate on participants behalf to property manager.
• Gather documents from property manager. (Deposit forms, past due rent forms, ledgers, leases and w9's)
• Contact, make pledges, and obtain bills from utility companies on behalf of participants.
• Request checks from accounting to stabilize housing crisis.
• Process and prepare checks to be delivered or mailed to property managers or utility companies.
• Develop an individualized goal plan for each participant.
• Process and access referrals from social workers at CHI Began Mercy.
• Provide support services in a non-judgmental manner.
• Document referrals and services in excel spreadsheet shared with CHI Began Mercy staff.
• Document services and funds in Clarity under the program for CHI Crisis Engagement services only.
• Provide information, referrals, and advocacy to assist participants in accessing services and resources.
• Maintain participant-related data tracking systems, including case notes and complete HMIS entries.
• Track services and input check numbers if needed on Front Door excel spreadsheet.
• Prepare case-related reports including outcomes, success and challenges.
• Respond to community requests.
• Attend meetings, as requested.
• Communicate effectively with local community and external agencies; successfully foster relationships, which enable needed resources to be accessed.
• Complete internal and external referrals, as needed, for supportive services and work collaboratively as a team to advance participants' goals.
• Demonstrate a knowledge of available community resources.
• Respect participants’ dignity and confidentiality.
• Adhere to the facility dress code and appear professional.
• Maintain records in a professional, confidential, and orderly manner.
• Other duties as assigned

KNOWLEDGE AND SKILLS:

• Ability to engage and build strong working alliances with program participants
• Ability to work in both a team environment and independently with minimal supervision
• Ability to respond to stressful situations in a flexible and professional manner
• Strong organizational skills, attention to detail
• Exceptional oral and written communication skills
• Computer skills, to include Microsoft Office and database management
• Other Duties

Please note these job duties, responsibilities and activities may change at any time with or without notice