Crisis Dispatch and Placement I / II (12:00PM - 12:00AM) - Ardmore OK

Lighthouse Behavioral Wellness Centers

Ardmore (OK)

On-site

USD 35,000 - 39,000

Full time

5 days ago

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Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Professional development assistance

Vision insurance

Job summary

Lighthouse Behavioral Wellness Centers seeks a dedicated Crisis Dispatch and Placement professional to join the team in Ardmore, OK. You will coordinate crisis service dispatch, secure placements, and document services accurately, supporting the mission to provide effective crisis response.

Requires strong communication, trauma-informed care, and collaboration with Lighthouse staff and community partners. Full-time onsite role with required training and travel as needed.

Qualifications

High school diploma or GED or equivalent competency.
Bachelor or Master degree in Education, Psychology, Social Work, Sociology, Criminal Justice or similar behavioral health field.
Current license as a registered nurse in Oklahoma with behavioral health experience (optional).
36 months direct experience with persons who live with mental illness or substance use issues (or 60 college credits + 12 months).
Behavioral Health Case Management Certification within the first three months of employment.

Responsibilities

Dispatch all crisis service calls to appropriate providers.
Secure placement to State approved facilities.
Complete agency documentation thoroughly and timely.
Attend required meetings and maintain productivity and fiscal responsibility.
Travel as needed for the role.

Skills

Interpersonal skills

Trauma-informed care

Collaborative care

Communication (oral and written)

Education

High school diploma or GED

Bachelor or Master in Education/Psychology/Social Work or related field

RN license in OK (behavioral health)

36 months behavioral health experience (or 60 college credit hours + 12 months experience)

Behavioral Health Case Management Certification within 3 months

Job description

Job Details

Job Location: Crisis Stabilization Unit - Ardmore, OK 73401, Salary Range: $25.39 - $28.22 Hourly, A Lighthouse is needed to help guide the way; to emit a light that helps navigate turbulent times and warn against the possible dangers ahead. Lighthouse Behavioral Wellness Centers is just such a place, guided by its core values of hope, dedication, and community.

As a member of the CIT Crisis Dispatch and Placement team you will collaborate with Lighthouse staff and community partners to ensure appropriate crisis services are dispatched effectively and provide Placement services for all crisis consumers.

To meet the increasing needs of our communities it is imperative that all team members understand and successfully reach and maintain the expected performance standard levels. To achieve total and sustainable success each person must do their part. Lighthouse will do its part in providing any and all necessary tools and training required to help team members be successful.

Definition

As a member of the Crisis Intervention Team under immediate general supervision collaborates with Lighthouse staff and community partners to ensure appropriate crisis services are dispatched effectively and provide Placement services for all crisis consumers in various settings including but not limited to the Crisis Stabilization Unit, Urgent Recovery Centers, 9-8-8 response calls and other crisis intervention scenarios. This position is supervised by the Director of Crisis Services.

Qualifications: Education and Experience

Crisis Dispatch and Placement I - Qualifications

High school diploma or GED or an equivalent competency.
Considerable skill in working with people, exercising good judgement in evaluating situations and in making decisions.
An expectation of core competencies in trauma informed care and collaborative care.

Crisis Dispatch and Placement II - Qualifications

A Bachelor or Master Degree in Education, Psychology, Social Work, Sociology, Criminal Justice or similar behavioral health field approved by ODMHSAS; or
A current license as a registered nurse in Oklahoma with behavioral health experience; or
A Bachelor's or Master's degree in any field with 6 months of behavioral health experience; or
60 college credit hours in any field and 12 months of behavioral health experience; or
A high school diploma or equivalent and a total of 36 months of direct, documented experience working with persons who live with mental illness and/or substance use issues.
Applicants must be able to provide documented proof from previous employers to justify behavioral health experience.
Behavioral Health Case Management Certification is required within the first three months of employment and must be kept current annually.
Current certification as a Behavioral Health Case Manager II as described in ODMHSAS Standards ad Criteria for Certified Behavioral Health Case Managers 450:50-3-1; and
An expectation of core competencies in relation to individuals with co-occurring disorders, trauma informed care and collaborative care.

Knowledge and Skills

Ability to work effectively and courteously with people from various cultures and backgrounds, and to exercise good professional judgment.
Able to communicate clearly and convey information effectively, orally and written.
Able to navigate technology and software on all required devices.
Able to work with an integrated team.
Able to actively listen, take time to understand, and ask questions for clarification.
Ability to exercise good professional judgment and personally cope with conflict and difficult interpersonal relations.

Job Duties and Responsibilities

Dispatch all crisis service calls to the appropriate providers.
Secure Placement to appropriate State approved providing facilities.
Complete all agency documentation of services in a thorough, accurate and timely manner.
Regular and predictable attendance is an essential job requirement.
Must be willing and able to perform all job-related travel normally associated with this position.
Must meet agency standards of productivity and fiscal responsibility.
Prepares for and actively participates in huddles, care and discharge planning and staff meetings.
Must meet "satisfactory" expectations at any scheduled job performance evaluation, coaching and/or Performance Improvement Plans.
Assessment and appraisal of quality of work will be evaluated through training, skill, chart review or special purpose.
Must complete Lighthouse required training and resulting follow up and consultation as required at hire, annually and as directed by Supervisor.
Performs other reasonably related duties as assigned by the immediate supervisor or other management as requested.

Must perform the specific job duties as listed above to meet position expectations.

In addition, must possess skill in working cooperatively and effectively with clients, staff, management, and other professional and community groups; in exercising mature judgment in dealing with people; in presenting ideas clearly and accurately; in reading and comprehending the English language; and in communicating effectively, both orally and in writing.

Benefits

Benefits include: 100% employer-paid premiums for health, dental, life, and vision insurance; generous paid leave including PTO, sick, and agency holidays, employer matching 401K plan, and paid continuing education.