Crisis Counselor, Project Impact- On Call

Lutheran Social Services of Illinois; Chicago (IL); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Dayforce Wallet

Competitive Salary

Advancement Opportunities

Overnight Pay Premium

Healthcare Insurance

Paid Time Off (26 days)

11 Paid Holidays

403(b) Plan

Employee Assistance Program

Flexible Hours

Paid Training

Job summary

Lutheran Social Services of Illinois is seeking an On Call Crisis Counselor to provide timely mental health and behavioral health crisis support in the emergency department. Schedule varies and role involves coordinating care across teams while complying with CMS vaccination requirements.

The position emphasizes comprehensive assessments, patient safety, and collaboration with healthcare professionals. Equal opportunity employer with a robust benefits package.

Qualifications

• Bachelor's degree in mental or behavioral health-related field required.
• Master's degree in mental or behavioral health-related field preferred.
• Background check clearance required.
• IM-CATS training and credentialing exam; Licensure (LSW/LCSW, LPC/LCPC, CADC) preferred.
• Minimum of one year experience in mental or behavioral health field required.
• Experience coordinating a wide scope of services with emphasis on continuity of care.
• Emergency department experience preferred.
• Experience with Medicaid/Medicare and other insurances preferred.
• Familiarity with Electronic Health Record systems preferred.
• HIPAA/privacy and documentation standards.
• Strong communication skills, both verbal and written.
• Proficient in Microsoft Office and related software.

Responsibilities

• Conduct comprehensive clinical assessments to determine appropriate interventions and discharge plans.
• Develop familiarity with local resources to serve diverse patient needs.
• Ensure HIPAA and privacy standards and accurate documentation in records.
• Adhere to ethical standards of practice and treatment.
• Document in Electronic Health Record systems accurately and timely.
• Collaborate across multidisciplinary teams to support patient safety and well‑being.
• Provide compassionate, comprehensive care to patients and families.
• Demonstrate professional behavior and respectful interactions with clients and colleagues.

Skills

Excellent communication

HIPAA/privacy knowledge

Microsoft Office proficiency

EHR documentation

Care coordination

ED experience

Education

Bachelor's degree in mental or behavioral health

Master's degree in mental or behavioral health (preferred)

IM-CATS training and credentialing exam

Licensure (LSW/LCSW, LPC/LCPC, CADC) preferred

Tools

Electronic Health Records (EHR) software

Job description

Lutheran Social Services of Illinois is a not-for-profit social service agency with more than 70 program sites throughout the state of Illinois. Our services include counseling, mental health, substance abuse treatment, housing, work with prisoners and their families and services for older adults and a variety of services for children including preschool, foster care, and adoption.

LSSI is hiring an On Call Crisis Counselor, schedule varies. Responsible for providing timely and effective support to individuals presenting to the emergency department who may be experience a mental health, behavioral health, or substance use crisis.

This position complies with the federal Centers for Medicare & Medicaid Services (CMS) rule, which requires that employees working in certain programs are fully vaccinated unless you have a medical or religious exemption. Routine COVID-19 Testing is required from the COVID-19 vaccination

Benefits And Perks

• On Demand Flexible Paydays for earned wages through an app called Dayforce Wallet.
• Competitive salary based upon relevant education, experience and licensure.
• Salary $24-$25/Hourly.
• Opportunity for advancement.
• Overnight pay premium available.
• Comprehensive benefits package for Full-Time employees includes healthcare insurance, up to 26 days of paid time off per calendar year, 11 paid holidays, sick time, 403(b) plan, Employee Assistance Program, and flexible hours.
• The paid training you need to learn, grow, and succeed!

Essential Functions

• Conduct comprehensive clinical assessments with patients to determine the most appropriate interventions and discharge plans, prioritizing patient safety and well-being.
• Develop and maintain familiarity with local resources to best serve the diverse needs of patients across various situations.
• Ensure compliance with HIPM and privacy standards while adhering to clinical guidelines and maintaining accurate documentation.
• Ensure adherence to ethical standards of practice and treatment.
• Ensure documentation in Electronic Health record System is completed accurately and in a timely manner.
• Operate within a multidisciplinary setting ensuring effective communication between supervisor staff, collateral contact and agencies, and other involved teams to support patient well-being and safety.
• Ensure comprehensive and compassionate care is provided to patients and families.
• Demonstrate professional, positive behavior and carry out responsibilities with integrity, treating clients, families, other LSSI workforce members, and collaborative organizations and/or individual in a dignified, respectful, honest and fair manner.

Position Qualifications

• Bachelor's degree in mental or behavioral health-related field required.
• Master's degree in mental or behavioral health-related field preferred
• Background check clearance required.
• Successful completion of IM-CATS training and credentialing exam.Licensure (LSW/LCSW, LPC/LCPC, CADC) in mental or behavioral health field preferred.
• Minimum of one (1) year experience in the mental health or behavioral health field required.
• Experience providing and coordinating a wide scope of services with emphasis on continuity of care.
• Experience working in an emergency department setting preferred.
• Experience working with Medicaid/Medicare and other insurances preferred.
• Familiarity and experience with Electronic Health Record systems preferred.
• Demonstrated understanding of HIPAA/privacy and documentation standards.
• Demonstrated ability to communicate in a clear, comprehensible manner, both verbally and in writing.
• Excellent organization, presentation and pc/computer skills, including experience using Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint) along with other related software.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, sexual orientation, protected veteran status, pregnancy, any other characteristic protected by law.