988 NBU Online Crisis Counselor I (69550)

Paycom - ATS; Everett (WA); On-site; USD 35,000 - 39,000; Full time

Benefits offered by this job

Vacation and Sick Time

9 paid holidays + 2 floating holidays

Medical, Dental, Vision

Health Savings Account (HSA)

Flexible Savings Account (FSA)

Free Employee Assistance program

403(b) Retirement Plan matching

Professional Development

Job summary

Volunteers of America is seeking a crisis counselor to provide crisis intervention, conduct safety assessments, and support clients in distress at our Everett, WA location. The role requires a Bachelor's degree in a behavioral health field and at least 1 year of related experience.

You will collaborate with a team, document notes in EMR, and follow HIPAA and mandatory reporting guidelines while utilizing Motivational Interviewing and active listening skills in a fast-paced environment.

Qualifications

• Bachelor's degree in a social science/behavioral health or related field.
• At least 1 year experience in mental health or related field.
• Registration as Agency Affiliated Counselor within 30 days of employment.
• English fluency in spoken and written form.
• Typing test minimum 35 WPM.
• Proficient in Motivational Interviewing and active listening.
• Strong problem-solving and information gathering skills.
• Excellent communication and interpersonal skills.
• Ability to multitask while documenting notes in EMR.

Responsibilities

• Answer incoming chats and texts providing crisis intervention and suicide prevention.
• Conduct safety assessments per policy and Lifeline best practices.
• Manage client interactions to deliver appropriate support.
• Initiate police intervention if there is imminent risk.
• Comply with HIPAA and mandatory reporting requirements.
• Collaborate with online crisis counselor team and shift leads.
• Consult with supervisors on compliance issues including reporting.
• Use Microsoft Teams to engage with remote staff and leads.
• Attend trainings and mentor new staff.

Skills

Typing 35 WPM

English fluency

Motivational Interviewing

Active listening

Multitasking

EMR documentation

Professional demeanor

Education

Bachelor’s Degree in social science/behavioral health

Job description

Job Details: Job Location: 41st Street - Everett, WA 98203, Position Type: Full Time, Education Level: Bachelor's Degree - 4 Year Degree, Salary Range: $25.31 - $27.97 Hourly, Job Shift: Any, Volunteers of America is a non-profit organization operating in Western Washington for over 125 years. Our Christian roots drive us to put our faith into action for the benefit of every member of the community. We celebrate our unique perspectives that allow us to better serve and uplift our community - and each other.

Principal Activities

• Answer incoming chats and texts, providing crisis intervention, suicide prevention, and supportive counseling to clients in emotional distress or at risk of suicide
• Conduct safety assessments in line with agency policies, funding, accreditation, and Lifeline Best Practices
• Manage client interactions to ensure efficient and appropriate support
• Initiate police intervention procedures if a Visitor is at immediate risk of harm
• Adhere to state and federal legal requirements, including HIPAA confidentiality and mandated reporting (e.g., CPS, APS, Tarasoff Duty to Warn)
• Collaborate with the online crisis counselor team and Shift Leads on complex cases
• Consult with Shift Leads and Master's level Crisis Shift Managers on compliance issues, including mandatory reporting, HIPAA, and imminent risk
• Use Microsoft Teams to engage with remote staff and 988 Crisis Shift Leads
• Attend staff meetings and trainings to enhance clinical skills and promote professional development
• Mentor and coach new staff

Benefits

• Vacation and Sick Time: Vacation up to 200 hours, Sick time up to 108.64 hours
• Competitive compensation
• Holidays: 9 paid per year + 2 paid floating holidays
• Medical, Dental, and Vision
• Health Savings Account (HSA)
• Flexible Savings Account (FSA) medical & dependent care
• Free Employee Assistance program
• 403(b) Retirement Plan matching
• Professional Development opportunities

We’re looking for candidates who bring the skills, experience, and qualifications needed to succeed in the role and contribute to our team.

• Bachelor’s Degree in a social science/behavioral health or related field and one (1) year experience in a mental health or related field
• Agency Affiliated Counselor Registration is required within 30 days of employment, or equivalent, and must remain in active status during employment.
• Passing a typing test with a score of 35 WPM or higher
• Fluency in English (oral and written)
• Courteous, empathic, and professional demeanor
• Proficiency in Motivational Interviewing and active listening
• Strong problem-solving and information-gathering skills
• Superior communication skills to convey information clearly and effectively
• Ability to multitask, including talking and typing simultaneously
• Efficiency in documenting notes in electronic medical records

Home Office Technology Requirements

• High-Speed Internet: Minimum download speed of 100Mbps and upload speed of 10Mbps. To ensure smooth workflow, you will be required to provide a recent internet speed test result as proof
• Secured Wired Connection: A direct wired connection to the internet using a secured ethernet cable is mandatory. Wireless connections (WiFi) are not allowed due to potential security risks and performance limitations
• No Satellite Internet: Satellite internet service providers such as HughesNet, Starlink, or Visat are not supported due to latency issues that can negatively impact service delivery

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and all employment-related decisions are made without consideration of individuals’ race, sex, age, national origin, disability status or any other protected characteristic.