Crisis Counselor II Regional Geriatric Team

Mount Rogers; Wytheville (VA); Hybrid; USD 52,000 - 68,000; Full time

Job summary

Mount Rogers Community Services is seeking a Crisis Counselor II/III for the Regional Geriatric Team to support post-discharge care and geriatric diversions from hospitalization. The role includes coordinating with hospitals, CSBs, and nursing homes, providing counseling, and linking wrap-around services for at-risk seniors.

Responsibilities include developing discharge plans, maintaining records per regulatory standards, and participating in regional meetings.

Qualifications

• Master’s degree in a human services-related field or healthcare administration is required.
• Three years' experience with geriatric population and licensing eligibility.
• Licensed Mental Health Professional or eligible for licensure.

Responsibilities

• Coordinate discharge plans with hospital teams, CSBs, and nursing homes.
• Provide counseling and wrap-around services for geriatric patients.
• Maintain electronic health records and ensure regulatory compliance.
• Attend regional meetings to improve service delivery.
• Provide on-call support on a rotating schedule.

Skills

Behavioral health

Geriatrics

Communication

Time management

Team coordination

Documentation

Education

Master’s degree in human services/healthcare administration

Licensed Mental Health Professional

Tools

Word processing

Spreadsheets

Database systems

Customer management information systems

Job description

Crisis Counselor II Regional Geriatric Team

The Crisis Counselor II/III Regional Geriatric Team (Crisis Mobile Response) provides support to regional state hospital discharges to nursing facilities for up to 180 days post discharge. This position also provides support to local nursing homes to support geriatric diversions from hospitalization and includes rotating 24/7 on-call coverage. Makes contacts with hospital staff, treatment teams, and nursing home in order to coordinate service provision. Provides counseling services and referral and linkage activities to provide wrap around services to geriatric population at risk for hospitalization.

• Demonstrate knowledge of the services, programs, and populations served as well as the principles and practices applicable to behavioral health; knowledge of clinical issues pertaining to the need for geriatric individuals with mental health diagnosis at risk of hospitalization or ready for discharge from state hospital.
• Develop relationships with nursing home staff and provide support and guidance related to managing behavioral disorders. Coordinate regional hospital liaison services with Community Service Boards (CSBs) and the DBHDS Community Integration Office.
• Provide liaison and counseling services to at-risk geriatric population throughout the region.
• Follow established discharge protocols involving barriers to discharge, needs upon discharge, coordination of transportation, and initial referrals. In conjunction with the hospital treatment team and community services board staff, formulate a discharge plan in collaboration with the nursing home. Provide at least six (6) months of supports to the nursing home.
• Meet with individuals and their families/guardian who have been admitted to the state hospital to assist in developing a comprehensive discharge plan.
• Provide ongoing support to nursing homes and other facilities supporting at-risk geriatric individuals.
• Attend meetings for a variety of purposes, such as regional liaison meetings, treatment team meetings when needed, and daytime crisis meetings in order to improve the service delivery system.
• Maintain recordkeeping through electronic health record appropriate to the needs of individuals served in accordance with regulatory standards. This involves admissions, progress notes, and treatment plans.

QUALIFICATIONS :

• Thorough knowledge of the services, programs, service providers and population characteristics served by Region 3. Thorough knowledge of behavioral health interventions and strategies to assist with geriatric individuals.
• Excellent knowledge, skills, and abilities in word processing, spreadsheets, and database systems, including knowledge of consumer management information systems (e.g., clinical record management and reimbursement billing functions).
• Good knowledge, understanding, and sensitivity to issues of persons affected by serious mental illness and substance use disorders. Good knowledge of the behavioral healthcare delivery system for the region. Good skill and ability in relating to and coordinating with other health/human service agencies.
• Ability to work independently yet function effectively as a team member with multiple supervision and stakeholder guidance (e.g., Regional Management Group, CSBs, or State Facility Leadership, etc.) and with liaisons and emergency teams in the region.
• Ability to set priorities and effectively manage time and projects.
• Ability to creatively develop solutions and strategies to resolve healthcare system issues/barriers for consumers.
• Ability to communicate effectively with a wide variety of individuals including consumers, family members, staff, referral sources, and the general public.
• Good oral and written communication skills.
• Knowledge of behavioral health treatment modalities and counseling approaches.
• Knowledge of DSM V criteria.
• Knowledge and skill regarding needs assessment, program design, implementation, and evaluation.
• Knowledge of behavioral health confidentiality guidelines.

EXPERIENCE/EDUCATION REQUIRED :

Grade 14: Master’s degree from an accredited college or university with an undergraduate degree in a human services-related field or healthcare administration is required. At least three years' experience working with geriatric population. Licensed eligible- required.

Grade 15: Licensed Mental Health Professional with at the experience level list above.

Valid Driver's license with a safe driving record.

Mount Rogers Community Services is an Equal Opportunity Employer

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