Crisis Counselor - Fully Remote in Valdosta, GA

ProtoCall Services; Valdosta (GA); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a national leader in crisis intervention as a compassionate professional dedicated to providing support to individuals in distress. In this dynamic role, you will engage with clients over the phone, utilizing your exceptional communication skills and crisis intervention techniques to help those facing emotional challenges. This innovative firm values integrity and confidentiality, ensuring a secure and supportive work environment. With a fully remote work model, you will have the flexibility to make a significant impact in the lives of others while enjoying comprehensive benefits and opportunities for career growth. If you thrive in high-pressure situations and are passionate about helping others, this is the perfect opportunity for you.

Benefits

Comprehensive medical, dental, and life insurance

401(k) retirement plan with company match

Short-term and long-term disability coverage

Employee Assistance Program (EAP)

Accrued Paid Time Off (PTO)

Company-matched student loan repayment program

Opportunities for career growth

Qualifications

• Bachelor's Degree required with 1 year of experience in Behavioral Health or Social Services.
• Strong communication skills and ability to handle crisis situations effectively.

Responsibilities

• Engage with individuals over the phone to provide emotional support and crisis intervention.
• Maintain a secure workspace and ensure confidentiality during calls.
• Assess risk and provide resources and referrals as needed.

Skills

Crisis Intervention Techniques

Exceptional Communication Skills

Active Listening

Psychology Background

Social Work Experience

Counseling Skills

Education

Bachelor’s Degree in Behavioral Health or related field

Tools

HIPAA-compliant workspace

Stable wired internet connection

Job description

Job Location: Valdosta, GA
Position Type: Full Time
Salary Range: $24.35 - $26.35 Hourly
Travel Percentage: None
Job Shift: Swing
Job Category: Health Care

Benefits and Compensation:

• Comprehensive medical, dental, and life insurance plans
• 401(k) retirement plan with company match
• Short-term and long-term disability (STD/LTD) coverage
• Employee Assistance Program (EAP) services
• Accrued Paid Time Off (PTO) package, earning up to 4 weeks of vacation in your first year
• Company-matched student loan repayment program
• Opportunities for career growth and advancement

Education and Experience Requirements:

• Education Requirement: Bachelor’s Degree from an accredited 4-year college or university.
• Experience Requirement: Minimum of 1 year direct experience in Behavioral Health or Social Services.

Location Requirement: Fully Remote in Georgia.

Who We Are:
Protocall Services is a national leader in crisis intervention, providing effective solutions and resources 24/7. Recognized nationally, Protocall has consistently received Top Workplace awards over the past five years, establishing itself as one of the top workplaces in the healthcare industry nationwide.

We are telephonic first responders for Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, college and university counseling centers, and Employee Assistance Programs.

Headquartered in Portland, Oregon, Protocall is a remote-first organization that serves customers in the U.S and Canada with a team of fully-integrated professionals in select states across the US and Canada.

Who You Are:
You are a compassionate and empathetic professional with exceptional communication skills and the ability to actively listen and connect with others. You thrive in high-pressure, high-stakes environments, remaining calm and focused while employing effective crisis intervention techniques. A strong background in psychology, social work, counseling, or a related behavioral healthcare field is essential, and experience in crisis support or similar roles is highly valued.

Integrity and confidentiality are at the core of your work. You maintain the highest ethical standards and uphold privacy in every interaction. You have a secure, HIPAA-compliant workspace with a locking door, which is non-negotiable to ensure caller confidentiality and privacy. Additionally, you embrace Protocall’s fully remote work model, ensuring you have a stable, wired internet connection that meets company standards.

Primary Responsibilities:

• Maintain a secure, HIPAA-compliant private workspace at home to ensure focus and confidentiality.
• Engage with individuals over the phone, providing support to those experiencing emotional distress or mental health challenges.
• Build rapport and foster client engagement during calls.
• Assess and mitigate risk while maintaining accurate, thorough documentation.
• Provide resources, information, and referrals as needed.
• Assist callers in identifying positive coping strategies and developing safety plans.
• Intervene during emergencies when necessary.
• Stay calm, professional, and focused while multitasking in a fast-paced environment.

What You Can Expect as a New Employee:
As part of Protocall’s 24/7/365 crisis call center, you must demonstrate flexibility in your availability, including a regular willingness to work holidays and weekends. This role begins with an intensive, paid six-week virtual cohort training program designed to refine your skills and ensure readiness for the role.

Six Week Cohort Training Schedule: You will attend a regular Monday through Friday, 8:00 AM to 4:30 PM PST cohort training program for six weeks.

Post Cohort Training: After successfully completing Cohort Training, you will begin your regular schedule developed in partnership with Protocall’s Scheduling Department during your Pre-Hire/Onboarding process.

ProtoCall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different.