Crisis Counselor - Fully Remote in Maryland

SupportFinity™; Washington; Remote; USD 50,000 - 70,000; Full time

Job summary

A telephonic support service provider is seeking a Crisis Counselor for a fully remote role to engage with clients experiencing emotional distress. The ideal candidate will possess a Bachelor's in Behavioral Health, have at least one year of relevant experience, and be flexible with schedule requirements including holidays. Comprehensive training ensures readiness to deliver compassionate support in a fast-paced environment.

Benefits

Comprehensive medical, dental, and life insurance

401(k) retirement plan

Accrued Paid Time Off (PTO)

Career growth opportunities

Qualifications

• Minimum of 1 year direct experience in Behavioral Health or Social Services.
• Must maintain a secure, HIPAA-compliant workspace.

Responsibilities

• Engage with individuals over the phone to provide support.
• Assess and mitigate risk while ensuring documentation accuracy.
• Provide resources and develop safety plans.

Skills

Crisis management

Active listening

Documentation

Communication skills

Education

Bachelor's Degree in Behavioral Health or Social Services

Job description

Overview

Crisis Counselor - Fully Remote in Maryland

Protocall Services, Inc. | Posted Sep 20, 2025

Job type: Full-time

Location: Fully Remote in Maryland

Experience Level: Advanced (5-10 yrs)

Benefits

• Comprehensive medical, dental, and life insurance plans
• 401(k) retirement plan with company match
• Short-term and long-term disability (STD/LTD) coverage
• Employee Assistance Program (EAP) services
• Accrued Paid Time Off (PTO) package, earning up to 4 weeks of vacation in your first year
• Company-matched student loan repayment program
• Opportunities for career growth and advancement

Education And Experience Requirements

• Bachelor’s Degree from an accredited 4 year college or university
• Minimum of 1 year direct experience in Behavioral Health or Social Services

Primary Responsibilities

• Maintain a secure, HIPAA-compliant private workspace at home to ensure focus and confidentiality.
• Engage with individuals over the phone, providing support to those experiencing emotional distress or mental health challenges.
• Build rapport and foster client engagement during calls.
• Assess and mitigate risk while maintaining accurate, thorough documentation.
• Provide resources, information, and referrals as needed.
• Assist callers in identifying positive coping strategies and developing safety plans.
• Intervene during emergencies when necessary.
• Stay calm, professional, and focused while multitasking in a fast-paced environment.

What You Can Expect As a New Employee

As part of Protocall’s 24/7/365 crisis call center, you must demonstrate flexibility in your availability, including a regular willingness to work holidays and weekends. This role begins with an intensive, paid six-week virtual cohort training program designed to refine your skills and ensure readiness for the role. During this time, you will develop your skills through various learning modalities, including book learning, group sessions, roleplay, and live call-taking.

This training is an opportunity to enhance your abilities, fill knowledge gaps, and fully prepare you for your role as a telephonic first responder, delivering professional and compassionate support to individuals in crisis. In order to successfully complete this cohort training program, you are expected to develop fluency and demonstrate proficiency in key crisis care skills. Successful completion of this training is necessary for continued employment beyond this 6 week cohort training program.

Six Week Cohort Training Schedule: You will attend a regular Monday through Friday, 8:00 AM to 4:30 PM PST cohort training program for six weeks.

Post Cohort Training: After successfully completing Cohort Training you will begin your regular schedule. This schedule is developed in partnership with Protocall’s Scheduling Department, during your Pre-Hire/Onboarding process.

Equal Opportunity

Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other characteristics that make us different.