Crisis Counselor - Fully Remote in Kankakee, IL

ProtoCall Services; Kankakee (IL); Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player in crisis intervention seeks compassionate professionals to join their team. This role involves providing vital support to individuals facing mental health challenges through telephonic engagement, requiring exceptional communication and active listening skills. With a strong emphasis on crisis intervention techniques, you will play a crucial role in helping clients navigate their emotional distress. The organization offers a supportive environment with opportunities for career growth, comprehensive benefits, and a commitment to diversity and inclusion. If you thrive under pressure and are passionate about making a difference, this is the perfect opportunity for you.

Benefits

Comprehensive medical, dental, and life insurance

401(k) retirement plan with company match

Short-term and long-term disability coverage

Employee Assistance Program services

Accrued Paid Time Off (PTO)

Company-matched student loan repayment program

Opportunities for career growth and advancement

Qualifications

• Bachelor’s degree in relevant field required.
• Minimum 1 year experience in Behavioral Health or Social Services.

Responsibilities

• Provide support to individuals experiencing emotional distress over the phone.
• Assess risk and maintain thorough documentation during calls.
• Develop safety plans and coping strategies for clients.

Skills

Crisis Intervention Techniques

Communication Skills

Active Listening

Behavioral Health Knowledge

Psychology Background

Social Work Experience

Education

Bachelor’s Degree

Job description

Job Location: Kankakee, IL

Position Type: Full Time

Salary Range: $24.35 - $26.35 Hourly

Travel Percentage: None

Job Shift: Swing

Job Category: Health Care

Benefits and Compensation:

• Comprehensive medical, dental, and life insurance plans
• 401(k) retirement plan with company match
• Short-term and long-term disability (STD/LTD) coverage
• Employee Assistance Program (EAP) services
• Accrued Paid Time Off (PTO) package, earning up to 4 weeks of vacation in your first year
• Company-matched student loan repayment program
• Opportunities for career growth and advancement

Education and Experience Requirements:

• Education Requirement: Bachelor’s Degree from an accredited 4 year college or university.
• Experience Requirement: Minimum of 1 year direct experience in Behavioral Health or Social Services.

Location Requirement: Fully Remote in Illinois.

Who We Are:

Protocall Services is a national leader in crisis intervention, providing effective solutions and resources 24/7. Recognized nationally, Protocall has consistently received Top Workplace awards over the past five years, establishing itself as one of the top workplaces in the healthcare industry nationwide.

We are telephonic first responders for Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, college and university counseling centers, and Employee Assistance Programs.

Who You Are:

You are a compassionate and empathetic professional with exceptional communication skills and the ability to actively listen and connect with others. You thrive in high-pressure, high-stakes environments, remaining calm and focused while employing effective crisis intervention techniques. A strong background in psychology, social work, counseling, or a related behavioral healthcare field is essential, and experience in crisis support or similar roles is highly valued.

Primary Responsibilities:

• Maintain a secure, HIPAA-compliant private workspace at home.
• Engage with individuals over the phone, providing support to those experiencing emotional distress or mental health challenges.
• Build rapport and foster client engagement during calls.
• Assess and mitigate risk while maintaining accurate, thorough documentation.
• Provide resources, information, and referrals as needed.
• Assist callers in identifying positive coping strategies and developing safety plans.
• Intervene during emergencies when necessary.
• Stay calm and professional while multitasking in a fast-paced environment.

What You Can Expect as a New Employee:

As part of Protocall’s 24/7/365 crisis call center, you must demonstrate flexibility in your availability, including a regular willingness to work holidays and weekends. This role begins with an intensive, paid six-week virtual cohort training program designed to refine your skills and ensure readiness for the role.

ProtoCall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different.