Crisis Counselor - Fully Remote in Joliet, IL

ProtoCall Services; Joliet (IL); Remote; USD 80,000 - 100,000; Full time

Job summary

Join a leading organization in crisis intervention that values compassion and empathy. In this dynamic role, you will provide vital support to individuals facing emotional distress, utilizing your exceptional communication skills and crisis intervention techniques. As a part of a dedicated team, you will engage with clients over the phone, helping them navigate their challenges and develop coping strategies. With a focus on professional growth, this position offers a comprehensive training program and opportunities for advancement within a supportive environment. Embrace the chance to make a meaningful impact in the healthcare industry while enjoying the flexibility of a fully remote position.

Benefits

Comprehensive medical, dental, and life insurance

401(k) retirement plan with company match

Short-term and long-term disability coverage

Employee Assistance Program (EAP)

Accrued Paid Time Off (PTO)

Company-matched student loan repayment program

Opportunities for career growth

Qualifications

• Bachelor’s degree required, preferably in psychology or social work.
• Minimum 1 year experience in Behavioral Health or Social Services.

Responsibilities

• Provide telephonic support to individuals in crisis.
• Assess risk and provide resources for mental health challenges.
• Maintain a secure and HIPAA-compliant workspace.

Skills

Crisis Intervention Techniques

Communication Skills

Empathy

Multitasking

Risk Assessment

Education

Bachelor’s Degree in Psychology or Social Work

Tools

HIPAA Compliance Tools

Telephonic Communication Systems

Job description

Job Location: Joliet, IL
Position Type: Full Time
Salary Range: $24.35 - $26.35 Hourly
Travel Percentage: None
Job Shift: Swing
Job Category: Health Care

Benefits:

• Comprehensive medical, dental, and life insurance plans
• 401(k) retirement plan with company match
• Short-term and long-term disability (STD/LTD) coverage
• Employee Assistance Program (EAP) services
• Accrued Paid Time Off (PTO) package, earning up to 4 weeks of vacation in your first year
• Company-matched student loan repayment program
• Opportunities for career growth and advancement

Education and Experience Requirements:

• Education: Bachelor’s Degree from an accredited 4-year college or university.
• Experience: Minimum of 1 year direct experience in Behavioral Health or Social Services.

Location Requirement: Fully Remote in Illinois.

Who We Are:

Protocall Services is a national leader in crisis intervention, providing effective solutions and resources 24/7. Recognized nationally, Protocall has consistently received Top Workplace awards over the past five years, establishing itself as one of the top workplaces in the healthcare industry nationwide.

We are telephonic first responders for various organizations including Community Mental Health Centers and Employee Assistance Programs.

Who You Are:

You are a compassionate and empathetic professional with exceptional communication skills. You are comfortable communicating with individuals in various states of crisis, providing support with empathy and professionalism. You thrive in high-pressure environments and employ effective crisis intervention techniques. A strong background in psychology, social work, counseling, or a related behavioral healthcare field is essential.

Primary Responsibilities:

• Maintain a secure, HIPAA-compliant private workspace at home.
• Engage with individuals over the phone, providing support to those experiencing emotional distress or mental health challenges.
• Build rapport and foster client engagement during calls.
• Assess and mitigate risk while maintaining accurate documentation.
• Provide resources, information, and referrals as needed.
• Assist callers in identifying positive coping strategies and developing safety plans.
• Intervene during emergencies when necessary.
• Stay calm, professional, and focused while multitasking in a fast-paced environment.

What You Can Expect as a New Employee:

As part of Protocall’s 24/7/365 crisis call center, you must demonstrate flexibility in your availability, including a regular willingness to work holidays and weekends. This role begins with an intensive, paid six-week virtual cohort training program designed to refine your skills and ensure readiness for the role.

ProtoCall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all other characteristics that make us different.