Crisis Counselor - Fully Remote in Flagstaff, AZ

ProtoCall Services; Flagstaff (AZ); Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player in crisis intervention is seeking compassionate professionals to join their dynamic team. This role involves providing vital support to individuals experiencing mental health challenges through effective communication and crisis intervention techniques. The company is recognized nationally for its commitment to employee well-being and offers a comprehensive training program to ensure readiness for the role. With a focus on empathy and professionalism, you will thrive in a fast-paced environment, making a significant impact on the lives of those in need. This is a fantastic opportunity to grow your career while making a difference in the community.

Benefits

Comprehensive medical, dental, and life insurance

401(k) retirement plan with company match

Short-term and long-term disability coverage

Employee Assistance Program (EAP)

Accrued Paid Time Off (PTO)

Company-matched student loan repayment

Opportunities for career growth

Qualifications

• Bachelor’s degree required from an accredited institution.
• 1+ years of experience in Behavioral Health or Social Services.

Responsibilities

• Engage with individuals in emotional distress over the phone.
• Maintain HIPAA-compliant workspace and documentation.
• Provide resources and develop safety plans for callers.

Skills

Crisis Intervention

Communication Skills

Active Listening

Empathy

Documentation

Education

Bachelor’s Degree

Job description

Job Location: Flagstaff, AZ
Position Type: Full Time
Salary Range: $24.35 - $26.35 Hourly
Travel Percentage: None
Job Shift: Swing
Job Category: Health Care

Benefits and Compensation:

• Comprehensive medical, dental, and life insurance plans
• 401(k) retirement plan with company match
• Short-term and long-term disability (STD/LTD) coverage
• Employee Assistance Program (EAP) services
• Accrued Paid Time Off (PTO) package, earning up to 4 weeks of vacation in your first year
• Company-matched student loan repayment program
• Opportunities for career growth and advancement

Education and Experience Requirements:

• Education Requirement:
  • Bachelor’s Degree from an accredited 4-year college or university.
• Experience Requirement:
  • Minimum of 1 year direct experience in Behavioral Health or Social Services.

Location Requirement:

• Fully Remote in Arizona.

Who We Are:

Protocall Services is a national leader in crisis intervention, providing effective solutions and resources 24/7. Recognized nationally, Protocall has consistently received Top Workplace awards over the past five years, establishing itself as one of the top workplaces in the healthcare industry nationwide.

We serve as telephonic first responders for Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, college and university counseling centers, and Employee Assistance Programs.

About Protocall:

Who You Are:
You are a compassionate and empathetic professional with exceptional communication skills and the ability to actively listen and connect with others. You are comfortable communicating with individuals in various states of crisis, whether over the phone, via text, or through other methods of interaction, providing support with empathy and professionalism. You thrive in high-pressure, high-stakes environments, remaining calm and focused while employing effective crisis intervention techniques.

Primary Responsibilities:

• Maintain a secure, HIPAA-compliant private workspace at home to ensure focus and confidentiality.
• Engage with individuals over the phone, providing support to those experiencing emotional distress or mental health challenges.
• Build rapport and foster client engagement during calls.
• Assess and mitigate risk while maintaining accurate, thorough documentation.
• Provide resources, information, and referrals as needed.
• Assist callers in identifying positive coping strategies and developing safety plans.
• Intervene during emergencies when necessary.
• Stay calm, professional, and focused while multitasking in a fast-paced environment.

What You Can Expect as a New Employee:
As part of Protocall’s 24/7/365 crisis call center, you must demonstrate flexibility in your availability, including a regular willingness to work holidays and weekends. This role begins with an intensive, paid six-week virtual cohort training program designed to refine your skills and ensure readiness for the role.

ProtoCall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different.