Crisis Counselor - Fully Remote in Arizona

SupportFinity™; Chicago (IL); Remote; USD 125,000 - 150,000; Full time

Job summary

A leading crisis intervention service is seeking a Crisis Counselor to provide telephonic support to individuals experiencing emotional distress. This fully remote role requires a Bachelor's Degree and experience in Behavioral Health or Social Services. Responsibilities include engaging with clients, assessing risks, and developing coping strategies. The position offers comprehensive benefits and opportunities for career growth.

Benefits

Comprehensive medical, dental, and life insurance plans

401(k) retirement plan with company match

Accrued Paid Time Off (PTO)

Opportunities for career growth

Qualifications

• Minimum of 1 year direct experience in Behavioral Health or Social Services.
• Must have a secure, HIPAA-compliant workspace at home.

Responsibilities

• Engage with individuals over the phone, providing emotional support.
• Assess and mitigate risk while maintaining documentation.
• Develop safety plans and coping strategies with callers.

Skills

Communication skills

Ability to work under pressure

Crisis intervention skills

Empathy

Education

Bachelor’s Degree from an accredited 4 year college or university

Job description

Overview

Crisis Counselor - Fully Remote in Arizona

Protocall Services, Inc. | Posted Sep 20, 2025

Location: Fully Remote in Arizona

Responsibilities

• Maintain a secure, HIPAA-compliant private workspace at home to ensure focus and confidentiality.
• Engage with individuals over the phone, providing support to those experiencing emotional distress or mental health challenges.
• Build rapport and foster client engagement during calls.
• Assess and mitigate risk while maintaining accurate, thorough documentation.
• Provide resources, information, and referrals as needed.
• Assist callers in identifying positive coping strategies and developing safety plans.
• Intervene during emergencies when necessary.
• Stay calm, professional, and focused while multitasking in a fast-paced environment.
• This role is ideal for someone who is dedicated to making a positive impact, capable of navigating high-pressure situations, and committed to providing unwavering support to individuals in need.

Qualifications

• Education Requirement: Bachelor’s Degree from an accredited 4 year college or university.
• Experience Requirement: Minimum of 1 year direct experience in Behavioral Health or Social Services.

Location Requirement

• Fully Remote in Arizona

What You Can Expect As a New Employee

As part of Protocall’s 24/7/365 crisis call center, you must demonstrate flexibility in your availability, including a regular willingness to work holidays and weekends.

This role begins with an intensive, paid six-week virtual cohort training program designed to refine your skills and ensure readiness for the role. During this time, you will develop your skills through various learning modalities, including book learning, group sessions, roleplay, and live call-taking.

This training is an opportunity to enhance your abilities, fill knowledge gaps, and fully prepare you for your role as a telephonic first responder, delivering professional and compassionate support to individuals in crisis. In order to successfully complete this cohort training program, you are expected to develop fluency and demonstrate proficiency in key crisis care skills. Successful completion of this training is necessary for continued employment beyond this 6 week cohort training program.

Six Week Cohort Training Schedule: You will attend a regular Monday through Friday, 8:00 AM to 4:30 PM PST cohort training program for six weeks.

Post Cohort Training: After successfully completing Cohort Training you will begin your regular schedule, developed in partnership with Protocall’s Scheduling Department during onboarding.

Equal Opportunity Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different.

Benefits

• Comprehensive medical, dental, and life insurance plans
• 401(k) retirement plan with company match
• Short-term and long-term disability (STD/LTD) coverage
• Employee Assistance Program (EAP) services
• Accrued Paid Time Off (PTO) package, earning up to 4 weeks of vacation in your first year
• Company-matched student loan repayment program
• Opportunities for career growth and advancement

About Protocall

Protocall Services, Inc. is a national leader in crisis intervention, providing effective solutions and resources 24/7. The organization focuses on telephonic crisis support for multiple partner settings across the U.S. and Canada and operates as a remote-first employer with national reach.