Crisis Counselor (Full-time) Flex

Foundation 2 - Crisis Services; Cedar Rapids (IA); Hybrid; USD 26,000 - 34,000; Full time

Benefits offered by this job

Sign-on bonus

Hybrid work option

PTO and floating mental wellness days

Wellness reimbursements

Parental leave

Job summary

Foundation 2 Crisis Services seeks a Crisis Counselor Flex to provide real-time, compassionate support to clients via phone, text, and chat. You will join a program with daytime trainings and regular staff meetings, and may work from a Cedar Rapids office or remotely within Iowa or Illinois.

Responsibilities include documenting each contact and coordinating Mobile Crisis Outreach as needed. A Bachelor’s in human services or related field is required, with strong typing and computer skills in

Qualifications

• Bachelor’s degree in human services or related field with 30 hours of human service coursework, or a bachelor’s degree in any field plus one year of relevant experience.
• Proficient with computers and software including Microsoft 365 (Teams, SharePoint, Excel, Word, etc.) and EHR systems.
• Ability to type quickly, multi-task, and perform accurate data entry.
• Strong written communication skills with attention to detail.

Responsibilities

• Provide real-time, compassionate crisis support to clients through chat on our platform.
• Attend trainings and all-staff meetings during daytime hours 1-2 times per month.
• Dispatch additional client services when necessary.
• Document each chat contact to ensure quality record keeping.

Skills

Crisis counseling

Written communication

Typing speed

Data entry

Microsoft 365

Education

Bachelor’s degree in human services

Tools

Microsoft 365

Electronic Health Records

Google Chrome

Job description

About Foundation 2 Crisis Services

Foundation 2 Crisis Services is a mission-driven, non-profit organization that provides critical crisis intervention and prevention services across Iowa. We operate a 24/7 crisis center, including phone, text, and chat services. We also operate an emergency youth shelter, mental health support groups, community-based crisis programs, training, and more. We have been saving lives for over 50 years. Join our team today!

Our crisis center counselors answer more than 90,000 phone, chat, and text contacts per year. You can learn more about the Foundation 2 Crisis Services’ crisis center and see what clients can expect when they reach out to Foundation 2 Crisis Services on our YouTube channel.

Overview of the role

Provide real-time, compassionate, non-judgmental crisis support to clients over the phone, text, and chat lines. Attend initial trainings (some will be during daytime hours) and all-staff meetings during daytime hours 1-2 times per month. Dispatch additional client services, such as Foundation 2 Crisis Services’ Mobile Crisis Outreach, when necessary. Document each phone, text, and chat contact to ensure quality record keeping.

The position has the flexibility to be hybrid at the Crisis Center in Cedar Rapids or remote within the state of Iowa or Illinois; candidates must be available for two (2) full days of training in our Cedar Rapids office.

Shifts Available

As a Crisis Counselor Flex position, you will be given the opportunity to select available open shifts and then be assigned shifts based on peak demand. Flexibility is required as schedules will vary week to week, including evenings, weekends, and overnights, based on the program’s highest needs.

The Crisis Counselor Flex position will play a vital role in providing coverage for shifts across all time slots within the Crisis Center; the majority of hours scheduled will be Sunday – Saturday, 3 – 11 PM and overnight. This position offers flexibility, giving you the opportunity to pick up open shifts first and then be scheduled according to program leadership.

Benefits

• This position starts at $19.00/hour
• $1,500 Sign-on Bonus
• The Crisis Center offers shift differentials on top of your hourly wage:
• 1st/Day Shift (8am – 3pm)
• Saturday & Sunday: $0.75/hour
• 2nd/Evening Shift (3pm – 10pm)
• Mon-Thurs: $0.50/hour
• Friday & Saturday: $5.00/hour
• Sunday: $0.75/hour
• 3rd/Overnight Shift (10pm – 8am)
• Sun-Thurs: $1.00/hour
• Friday & Saturday: $5.00/hour
• Generous paid time off, including floating mental wellness days.
• Quarterly wellness benefit reimbursements to support a sense of wellbeing.
• Two weeks of paid parental leave following the birth or adoption of a child.
• Optional pet insurance to cover emergency expenses.
• Retirement plans with Foundation 2 Crisis Services’ matching contributions.
• Go to sleep at night knowing that work you did matters. Foundation 2 staff save lives every day.
• Quarterly wellness benefit reimbursements to support a sense of wellbeing.
• Go to sleep at night knowing that work you did matters. Foundation 2 Crisis Services staff save lives every day.

Who you are

• Client-centered. You are dedicated and passionate about working with individuals in crisis. You know it is an honor to be trusted to support people at their most vulnerable.

• Compassionate. You have compassion for clients and a willingness to understand and exercise trauma-informed care practices.

• Quick Thinking. You recognize that you will often have multiple irons in the fire at once and will be challenged to manage competing priorities.

• Skilled Communicator. Your words matter to individuals in crisis. You are a strong communicator and can convey important information clearly and compassionately.

What you’ll do

• Provide real-time, compassionate, non-judgmental crisis support to clients through our online chat service.

• Attending initial trainings (some will be during daytime hours) and all-staff meetings during daytime hours 1-2 times per month.

• Dispatch additional client services, such as Foundation 2 Crisis Services’ Mobile Crisis Outreach, when necessary.

• Document each chat contact to ensure quality record keeping.

What you need

• Bachelor’s degree in human services or related field with 30 hours of human service coursework OR bachelor’s degree in any field plus one (1) year of relevant experience.

• Proficient with computers and software including Microsoft 365 (Teams, SharePoint, Excel, Word, etc.), Google Chrome, and Electronic Health Records.

• Able to type quickly, multi-task, and perform accurate data entry.

• Strong written communication skills with excellent grammar and attention to detail.

• Private home office to ensure confidentiality.

• Reliable, high-speed internet at home (Minimum 50 Mbps download speed / 15 Mbps upload speed; wired internet connection required) OR the ability to work all shifts from the Cedar Rapids office.

• Pass all background checks completed by Foundation 2 Crisis Services.

• Live in Iowa.

• Successfully complete required trainings within required time periods.

• Submit copy of college degree or transcript as required by licensure for personnel file.

• Experience in crisis services is preferred.

• Experience in conflict resolution and de-escalation techniques preferred.

• Background in motivational interviewing referred.

• Ability to clearly communicate emotional support to people in crisis preferred.

• Knowledge/experience working in the mental health, substance use, and/or problem gambling field preferred.

Foundation 2 Crisis Services is an equal opportunity employer. We do not discriminate employment on the basis of race, color, religion, sex, pregnancy, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non-merit factor.