Crisis Continuum Operations Program Coordinator

Socket.dev; Chicago (IL); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Paid vacation

Paid Sick Time

12 Paid Holidays

Medical

Dental

Vision

403(b) Plan

Life Insurance

Disability (long-term & short-term)

EAP

Family medical leave

Tuition reimbursement

Job summary

Ada S McKinley is seeking a Crisis Continuum of Care Program Coordinator to oversee real-time performance outcomes and ensure service alignment with agency standards in Chicago, IL. You'll supervise Mobile Response Stabilization, Case Managers, and clinicians while collaborating with BHCS leadership.

The role requires a master's in a relevant field, QMHP eligibility, a valid license, and background clearances. Full-time with comprehensive benefits is offered.

Qualifications

• Must have a master’s degree in counseling or related field.
• QMHP designation or higher in Illinois.
• Valid driver’s license and motor vehicle insurance; use of personal auto as required.
• Must clear state background checks including fingerprinting.

Responsibilities

• Ensure services adhere to informed consent, client rights, confidentiality, and funder/regs requirements.
• Provide and document administrative supervision of staff.
• Maintain crisis worker expectations and enforce responsibilities.
• Identify staff training needs and recommend learning opportunities.
• Maintain compliance with Rule 132/140 with QA and Clinical Supervisor.
• Ensure crisis notes are completed and entered into Evolv.
• Maintain IM-CAT for every call in CRS system.
• Review referral reports and required documents for each call.
• Forward referral reports for payroll processing when applicable.
• Participate in program management meetings.
• Act as 1st response to DCFS, SASS, CARES, and hospital concerns during day shift.
• Provide training for new staff.
• Maintain knowledge of internal/external practices and policies.
• Assist with developing new program procedures.

Skills

Cultural sensitivity

Evidence-informed practices

Engagement strategies

Boundary setting

Concurrent documentation

Community-based work

Motivational interviewing

Family systems

Organizational skills

Education

Master's degree in counseling or related field

QMHP designation (Illinois)

Job description

Basic Function:
Under the direct supervision of the Director of Behavioral Health and Clinical Services and the Crisis Continuum Operations Program Manager, the Crisis Continuum of Care Program Coordinator will ensure program compliance, oversee real-time performance outcomes, and make decisions in consultation with BHCS leadership. Will work in close collaboration with the Crisis Continuum Clinical Supervisor to ensure staff support for Mobile Response Stabilization Services, Crisis Stabilization, Intake Specialist, Case Managers, and Community Based Clinicians. Will ensure services are aligned with agency productivity standards, policies, and applicable regulations.

Reporting Relationship:
Reports To: Crisis Continuum of Care Program Manager
Supervises (Position Title): Mobile Response Stabilization Services Clinicians, Case Managers, Intake Specialist, Crisis Stabilization Clinicians and Community Based Clinicians

Principal Duties/Responsibilities:

• Ensure that all services are provided in accordance with standards of informed consent, maintenance of client rights, standards of confidentiality and are consistent with agency procedures, licensing standards, standards of professional practice and funder requirements and other applicable regulations.
• Provide and document administrative supervision of staff in accordance with agency performance standards.
• Maintain updated crisis worker expectations and enforce responsibilities of crisis workers.
• Assist in identifying staff training needs and recommend ongoing learning opportunities.
• Work closely with Quality Assurance and Clinical Supervisor to maintain compliance within Rule 132/140
• Ensure crisis worker notes are completed within program requirements and that all required notes are entered into Evolv.
• Ensure there is an IM-CAT for every call in the State CRS system.
• Review crisis worker referral detailed report and as well as all required documents for each call logged.
• Forward referral detailed report to designated staff member for payroll completion (when applicable).
• Participate in program management meetings.
• During day shift act as 1st response to DCFS, SASS, CARES, and hospital concerns.
• Provide training for new staff.
• Maintain knowledge of all current and required practices and procedures, both internal to Ada S McKinley and BHCS, and external state level.
• Assist with developing new program procedures in accordance with state practices, and contract guidelines.

Specifications:

• This position calls for a minimum of a master's degree in counseling and guidance, rehabilitation, counseling, social work, vocational counseling, psychology, pastoral counseling, family therapy, or a related field.
• This position requires a minimum designation of Qualified Mental Health Professional (QMHP) or higher in the state of Illinois.
• This position requires the use of a personal auto, valid driver’s license and motor vehicle report acceptable to the agency’s broker and verification of insurance.
• This position also calls for an individual who has been cleared by the State of Illinois based upon a prior history of child abuse/neglect. In addition, the individual must clear a personal background review, fingerprinting, and criminal checks.

Skills, Knowledge, and Abilities:

• This position requires the individual demonstrate the experiences, beliefs, attitude, and awareness that indicate cultural sensitivity to the client population served.
• This position requires the individual possess an understanding of evidence-informed practices, engagement strategies, boundary setting, concurrent documentation, working in a community setting, organizing, motivational interviewing, and family systems.
• Strong organizational skills with the ability to manage multiple responsibilities in a fast-paced environment.

Full-Time Role

Compensation

65,000 Annually

Benefits

• Paid vacation
• Paid Sick Time
• 12 Paid Holidays
• Medical
• Dental
• Vision
• 403(b) Plan
• Life Insurance
• Long-term & short-term disability
• Employee assistance program (EAP)
• Family medical leave
• Tuition reimbursement

Benefit options and eligibility vary by Fulltime and Part-time positions. Compensation within the posted salary range varies based on factors including, but not limited to, experience, skills, education, and performance at the time of the offer

Mental/Physical Demands: Ability to conceptualize and solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand and walk. The employee must lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Environmental Conditions: The noise level in the work environment is usually moderate. Duties are performed in a typical office environment. No unusual or adverse working conditions exist.

This description documents the general contents and requirements of the job. It is not to be construed as an exhausted statement of duties, responsibilities, or requirements. The principal duties and responsibilities shown are all essential job functions except for those indicated with an asterisk (*). The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.