Crisis Continuum of Care Intake Specialist

Ada S. McKinley Community Services, Inc; Chicago (IL); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Paid vacation

Paid Sick Time

12 Paid Holidays

Medical

Dental

Vision

403(b) Plan

Life Insurance

Long-term & short-term disability

Employee assistance program (EAP)

Family medical leave

Tuition reimbursement

Job summary

Ada S. McKinley Community Services, Inc. is seeking a Crisis Continuum of Care Intake Specialist to be a primary contact for individuals seeking behavioral health crisis services.

The role supports MRSS, CSP, and the 590 programs, coordinating referrals, screenings, and documentation to ensure timely access to care. On-site position with competitive hourly pay and full benefits. You will work with hospitals, schools, law enforcement, and community partners, maintaining compliance with Medicaid

Qualifications

• High School Diploma required.
• One year of experience in a related field.
• Experience in behavioral health, nonprofit, or social services preferred; familiarity with Medicaid/Rule 132/140 or DHS grants is a plus.

Responsibilities

• Serve as the primary point of contact for crisis referrals and intake.
• Answer 988 referrals and coordinate MRSS referrals.
• Complete intake screenings and collect demographic and clinical information.
• Coordinate referrals to Crisis Continuum of Care services and staff.
• Initiate/continue crisis bed searches and endorsements.
• Monitor referral status and support timely dispatch.
• Collaborate with hospitals, schools, law enforcement, and community partners.
• Maintain accurate EHR documentation and generate intake reports.
• Ensure communications to referral partners are sent.
• Monitor call volume and prioritize referrals.
• Maintain compliance with Medicaid, Rule 132/140, DHS, and agency policies.

Skills

Customer service

Documentation

Collaboration

Healthcare intake

Education

High School Diploma

Experience in behavioral health or nonprofit

Tools

Electronic Medical Record (EMR) systems

Job description

Overview

The Crisis Continuum of Care Intake Specialist is a key member of the Crisis Continuum of Care Program and serves as one of the first points of contact for individuals, families, hospitals, schools, law enforcement, referral sources, and community partners seeking behavioral health crisis services.

Overview

The Crisis Continuum of Care Intake Specialist is a key member of the Crisis Continuum of Care Program and serves as one of the first points of contact for individuals, families, hospitals, schools, law enforcement, referral sources, and community partners seeking behavioral health crisis services. The Crisis Continuum of Care Program provides coordinated crisis response through Mobile Response and Stabilization Services (MRSS), the Crisis Stabilization Program (CSP), and the 590 Crisis Program, ensuring timely assessment, stabilization, and linkage to ongoing behavioral health services.

Basic Function

The MRSS Intake Specialist coordinates crisis referrals, completes intake activities, provides exceptional customer service, maintains accurate documentation, and supports efficient communication across the Crisis Continuum of Care.

The Crisis Continuum of Care Intake Specialist role is fluid and may function interchangeably across Mobile Response and Stabilization Services (MRSS), the Crisis Stabilization Program (CSP), and the 590 Crisis Program based on operational needs, staffing, and client care requirements.

Principal Duties And Responsibilities

• Serve as the primary point of contact for crisis referrals.


• Answers 988 referral line, 590 crisis hotline and coordinate incoming MRSS referrals.


• Complete intake screenings and gather demographic and clinical information.


• Coordinate referrals to Crisis Continuum of Care services Crisis Workers, Crisis Continuum of Care services Peer Support Specialists, and Crisis Stabilization Program.


• Initiate / continue behavioral health bed searches and coordinate endorsements.


• Monitor referral status and support timely dispatch.


• Collaborate with hospitals, emergency departments, schools, law enforcement, and community partners.


• Maintain accurate documentation in the electronic health record.


• Compile reports from all intake shifts.


• Send required communications to referral partners.


• Monitor call volume and prioritize referrals.


• Maintain compliance with Illinois Medicaid, Rule 132/140, DHS requirements, and agency policies.


• Perform other duties in support of the Crisis Continuum of Care Program.

Program Flexibility

The Crisis Continuum of Care Program is designed to provide seamless access to crisis services across multiple levels of care. As operational needs evolve, the Crisis Continuum of Care Intake Specialist may perform intake, coordination, scheduling, referral management, and administrative functions across MRSS, the Crisis Stabilization Program, and the 590 Crisis Program. Staff are expected to maintain competency across these service lines and work collaboratively to ensure timely access to behavioral health crisis services.

Documentation & Reporting

• Maintain timely and accurate electronic health record documentation.


• Complete documentation within agency-established timelines.


• Maintain compliance with Medicaid, IDHS, HFS, agency policy, and professional standards.


• Participate in supervision, quality improvement, and required trainings.

Education And Experience

• High School Diploma


• One Year Experience in a related field.


• Experience providing organizational and administrative support in behavioral health, non-profit, or social service required


• Experience working with Illinois Medicaid programs, IL Rule 132/140, or DHS State grant programs, preferred


• Knowledge and utilization of electronic medical record systems


• Previous experience as a direct service treatment provider encouraged

Compensation

FT $21.00 1hourly

Benefits

• Paid vacation


• Paid Sick Time


• 12 Paid Holidays


• Medical


• Dental


• Vision


• 403(b) Plan


• Life Insurance


• Long-term & short-term disability


• Employee assistance program (EAP)


• Family medical leave


• Tuition reimbursement

Benefit options and eligibility vary by Fulltime and Part-time positions. Compensation within the posted salary range varies based on factors including, but not limited to, experience, skills, education, and performance at the time of the offer.

Mental/Physical Demands

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Environmental Conditions

This position requires on-site presence and is not a remote role.

This description documents the general contents and requirements of the job. It is not to be construed as an exhausted statement of duties, responsibilities, or requirements. The principal duties and responsibilities shown are all essential job functions except for those indicated with an asterisk (*). The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.