Crisis Communications Manager (Remote)

Placements24; Queenstown (MD); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Top-tier health insurance

Generous paid time off

Professional development opportunities

Job summary

Placements24 is seeking a highly experienced Crisis Communications Manager to lead proactive and reactive strategies to protect the organization’s reputation during crises. This fully remote role requires strategic thinking, rapid response, and expert risk management.

You will serve as spokesperson, draft statements, coordinate across departments, and advise senior leadership. Remote, high-stakes, with opportunities for impact across the organization.

Qualifications

• Master's degree in Communications, Public Relations, Journalism, or related field.
• 10+ years in crisis communications, corporate communications, or PR with focus on crisis management.

Responsibilities

• Develop crisis communication plans and protocols.
• Lead spokesperson during crisis situations.
• Monitor risks and emerging issues impacting reputation.
• Advise senior leadership on communication strategies during crises.
• Draft statements, press releases, and social media updates.
• Coordinate communications across departments and stakeholders.
• Manage media relations during crises with consistent messaging.
• Conduct post-crisis analysis and recommend improvements.
• Train personnel on crisis communication procedures.
• Build relationships with external agencies and authorities.

Skills

Crisis communications

Public relations

Media relations

Leadership

Spokesperson

Strategic planning

Risk management

Written & verbal comms

Education

Master's degree

Job description

About the Role

Our client, a global leader in its industry, is seeking a highly experienced and composed Crisis Communications Manager to join their elite team on a fully remote basis. This critical role involves developing, implementing, and overseeing proactive and reactive strategies to protect the organization's reputation during challenging times. The ideal candidate will possess exceptional strategic thinking, rapid response capabilities, and a profound understanding of risk management and public perception. Working remotely, you will be instrumental in safeguarding the company's brand image and ensuring clear, consistent, and effective communication during high-stakes situations. This is a demanding but rewarding position for a seasoned professional.

Key Responsibilities

• Develop, update, and implement comprehensive crisis communication plans and protocols.
• Serve as a key point of contact and lead spokesperson during crisis situations.
• Monitor potential risks and emerging issues that could impact the organization's reputation.
• Provide strategic counsel to senior leadership on communication strategies during crises.
• Draft timely and accurate crisis communications, including statements, press releases, and social media updates.
• Coordinate communication efforts across multiple departments and stakeholders, both internally and externally.
• Manage media relations during crisis events, ensuring consistent messaging.
• Conduct post-crisis analysis and recommend improvements to existing plans.
• Train key personnel on crisis communication procedures and best practices.
• Build and maintain relationships with relevant external agencies and authorities.

Requirements

Master's degree in Communications, Public Relations, Journalism, or a related field. 10+ years of experience in crisis communications, corporate communications, or public relations, with a significant focus on crisis management. Demonstrated success in managing high-profile crisis situations and protecting organizational reputation. Exceptional strategic planning, problem-solving, and decision-making skills. Outstanding written and verbal communication skills, with the ability to communicate calmly and effectively under pressure. Proven experience in media relations and spokesperson duties during crises. Ability to work independently and lead teams in a fully remote environment. Strong understanding of risk assessment and mitigation strategies. Excellent interpersonal skills and the ability to build trust with senior leadership and diverse stakeholders. Flexibility to work outside of standard business hours when required.

Benefits

This fully remote position offers a highly competitive annual salary of R per annum , reflecting the critical nature of the role.

• top-tier health insurance
• generous paid time off
• significant opportunities for professional development