Crisis Case Manager The Neighborhood Center

The Neighborhood Center, Inc.; City of Utica (NY); On-site; USD 38,000 - 43,000; Full time

Job summary

The Neighborhood Center, Inc. is seeking a full-time Crisis Case Manager to provide community-based psychiatric rehabilitation services. The role involves advocacy, assessment, and support for clients with mental health challenges and requires a Bachelor's degree and relevant experience.

Benefits

Medical, dental, and vision insurance

401(k) with matching

Paid time off

Employee assistance program

Life insurance

Paid sick time

Qualifications

• Minimum of three (3) years experience working in a human services agency.
• Knowledge of the mental health delivery system and community resources.
• Experience in securing cooperation from other professionals and agencies.

Responsibilities

• Assist individuals with mental illness in accessing acute care resources.
• Conduct individual needs assessments and provide advocacy and support services.
• Collaborate with community service providers to facilitate client access.

Skills

Organizational skills

Assessment skills

Communication skills

Education

Bachelor's Degree in Social Work, Nursing, Psychology or closely related field

Job description

Full time positions are available with an excellent benefits packagein a brand new program providing quality evidence based clinical services to individuals with co-occurring behavioral health and substance use disorders
Make a difference in the lives of families!

• $18.46/hr.
• 37.5-hour work week
• M – F, 7.5 hour shifts, between the hours of 8:30 am – 4:30 pm (some flexibility required) Must be able to work remotely, in office, and in the community.
• 27 paid days off in year 1 (vacation & holidays), plus paid sick time!
• 4% flat 401k contribution (after 1 year)
• Employer paid life insurance
• Medical, dental, and vision insurance available
• Supportive and inclusive organizational culture

JOB DESCRIPTION: A Crisis Case Manager (CCM) is responsible for assisting individuals with mental illness who reside within the community and are in need of psychiatric rehabilitation to access acute care resources. The role of the CCM is to maintain and enhance the functioning level of this population to establish healthy, constructive living patterns and reduce the rates of recidivism into acute services. The CCM is expected to work, with a high degree of independence, to address the needs of individuals with mental illness by providing advocacy, monitoring, linking, and support services.

SPECIFIC RESPONSIBILITIES INCLUDE:

• Serves as an advocate, facilitator, monitor, supporter and primary resource for assigned clients.
• Implements the principles of psychiatric rehabilitation by encouraging the empowerment of each assigned client.
• Conducts individual needs assessments.
• Encourages client participation in appropriate programming services and provides assistance as needed.
• Assists clients in exercising better judgment skills through supportive monitoring.
• Supports and encourages clients as they attempt to adjust to new services.
• Links clients by arranging appointments with service providers and facilitating the receipt of such services, as well as arranging for transportation when appropriate.
• Reports crisis situations and collaborates with Crisis Counselors when set-backs indicate the need for assessment and/or stabilization.
• Conducts outreach visits to high-risk individuals, with or without law enforcement assistance.
• Conducts face-to-face visits with patients being discharged from Emergency Departments and inpatient psychiatric units and provides intensive post discharge follow- up contact.
• Provides outpatient visit reminders for clients and follow- up.
• Provides linkage for clients to formal and informal support networks.
• Collaborates with service providers to expedite access to services for clients.
• Builds and fosters the development of collaborative relationships with community service providers.
• Works in partnership with Mental Health Court to engage persons in services and educate on appropriate crisis services.
• Accompanies Crisis Counselors on assessments where a joint response is indicated due to safety or other concerns.
• Maintains self in professional manner at all times, adhering to Neighborhood Center policy and procedures and in keeping with the Agency’s mission statement.
• Performs other duties as assigned including but not limited to assignment to the 911 Call Center to triage crisis calls.
• Punctual and regular attendance is an essential responsibility of each employee.
• Employees are expected to report to work as scheduled, on time and prepared to start
  working.

REQUIRED QUALIFICATIONS:

• Experience with and knowledge of the mental health delivery system and community resources.
• Work experience demonstrating organizational, assessment and communication skills commensurate with this position.
• Experience in securing the cooperation of and working effectively with other professionals and agencies in the community.
• A Bachelor’s Degree in Social Work, Nursing, Psychology or a closely related Human Service field with a minimum of three (3) years experience working in a human services agency.

At The Neighborhood Center, Inc, we are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or expression, veteran status, or any other legally protected status.

We believe that diversity, equity, and inclusion are essential to the success of our organization and are dedicated to creating a workplace that welcomes and values all individuals. We strive to create a culture that fosters respect, openness, and understanding, and we encourage people from all backgrounds to apply for open positions.

Job Type: Full-time

Pay: $18.46 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Schedule:

• Monday to Friday 7.5 hour shifts, between the hours of 8:30 am – 4:30 pm (some flexibility required) Must be able to work remotely, in office, and in the community.

Education:

• A Bachelor’s Degree in Social Work, Nursing, Psychology or a closely related Human Service field with a minimum of three (3) years experience working in a human services agency.

License/Certification:

• NYS Driver’s License (Required)

Work Location: Must be able to work remotely, in office, and in the community.