CRISIS CASE MANAGER OVERNIGHT

Pawnee Mental Health; Manhattan (KS); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

KPERS retirement

Life insurance

Paid holidays

PTO

EAP

Supplemental benefits

Job summary

Pawnee Mental Health is seeking dedicated professionals to support individuals in crisis and help coordinate discharge planning and continuity of care. This role involves a mix of on-site CSU duties and off-site community/mobile work in a high-intensity environment.

The position emphasizes collaboration with a multidisciplinary team, strong English communication, and willingness to perform shift-based responsibilities including nights and weekends.

Qualifications

• Bachelor’s degree in human services or equivalent experience.
• One year of experience in mental health/crisis services.
• Strong oral and written communication in English.
• Basic computer skills for electronic records.

Responsibilities

• Collaborate with the interdisciplinary team to develop and implement person-centered treatment and crisis stabilization plans.
• Support discharge planning and safe community reintegration with follow-up care.
• Coordinate discharge and aftercare with external providers as appropriate.
• Perform CSU daily operations including rounding, documentation, and transport for clients.
• Link clients to ongoing behavioral health services and housing resources.
• Assist with crisis intake, stabilization efforts, and admissions logistics.
• Provide mobile crisis team support and field-based safety planning.
• Serve as shift Charge and triage needs across the department.
• Answer crisis line calls and conduct phone triage; document interactions in the health record.

Skills

Oral communication

Written communication

Computer skills

Driver's license

Education

Bachelor’s degree in human services

Tools

Microsoft Office

Job description

Description

Who We Are

Pawnee Mental Health is proud of the high-quality services we offer and the positive outcomes our clients achieve. Our employees are the heart of our organization, and each person contributes to our mission. We’re looking for motivated, passionate individuals who want to use their skills to support others. We believe people facing mental health or substance use challenges deserve the chance to live meaningful, productive lives. If that mission resonates with you, we encourage you to explore this role and join us in making an impact.

What We Offer

at Pawnee Mental Health, we are committed to supporting our employees’ well-being by offering a comprehensive and competitive benefits package, including:

• HRSA- Health Workforce: Loan Repayment Program for Health Careers
• Medical & Vision Insurance: Accessible plans to support your health needs offered through BCBS or Aetna.
• Dental Insurance: 100% covered by Pawnee for employees.
• Kansas Public Employee Retirement System (KPERS): Secure your future with KPERS retirement benefits, a lifetime pension program.
• Life Insurance: coverage up to 150% of your annual income and long-term disability insurance at no cost.
• Paid Holidays: Enjoy 8 paid holidays throughout the year.
• Generous PTO: Start earning 8 hours of PTO per month—equivalent to 12 days per year—with an increase to 24 days per year after your first anniversary.
• Paid Medical Leave: Receive a 40-hour bank of paid medical leave.
• Employee Assistance Program (EAP): Access support resources for your personal and professional life.
• Supplemental Benefits: Additional life insurance coverage, ambulance transportation, short term disability, critical illness, hospital indemnity, and more.

What You’ll Do

Treatment & Discharge Planning

• Collaborate with the interdisciplinary team to develop and implement person-centered treatment and crisis stabilization plans.
• Work with the Crisis Therapist to support discharge planning, ensuring safe and appropriate community reintegration and follow-up care.
• Communicate with external providers when appropriate, to coordinate discharge and aftercare supports.

CSU Daily Operations

• Cleaning of the facility, laundry services, meal services, etc.
• Rounds (15-minute checks), contraband checks, documentation, etc.
• Provide transportation for clients currently admitted to the CSU or utilizing Crisis Services.
• Assist in gathering appropriate documentation for the electronic health record, documentation, etc.

Care Coordination

• Link clients to ongoing behavioral health services, substance use treatment, housing, and social supports.
• Coordinate referrals to transitional housing programs and assist clients with navigating housing applications and requirements.
• Monitor post-discharge service engagement and facilitate warm handoffs to community providers.

Crisis Admissions Support

• Assist with the Crisis intake process, gathering information, supporting documentation, and verifying eligibility criteria.
• Participate in initial stabilization efforts and coordinate logistics for admissions and transfers.

Mobile Crisis Team Support

• Respond to community-based crisis calls as needed in collaboration with licensed clinicians.
• Provide immediate case management, safety planning, resource navigation, and family support during field interventions.

Shift Charge Responsibilities

• Serve as point-of-contact and Charge during assigned shifts, ensuring smooth workflow and communication between CSU, mobile, and outpatient crisis staff.
• Triage needs across the department, prioritize client care tasks, and provide coverage support.

Crisis Line Coverage

• Answer incoming crisis calls and conduct phone triage to assess risk, safety, and level of care needs.
• Provide de-escalation, support, and resource linkage over the phone.
• Coordinate dispatch of mobile crisis teams or referrals to higher levels of care, including hospitalization if needed.
• Accurately document all call information in the electronic health record in a timely manner.

Crisis Staff Expectations

• Complete and stay current on required training for the position.
• Adhere to the standards, policies and instructions established by PMHS Policy and Procedure and any applicable ethical codes within field of employment.
• Review and comply with the Pawnee Code of Conduct outlined in the Employee Handbook.
• Perform all other reasonably related duties as assigned by immediate supervisor or other management personnel.

Requirements

Required

• Bachelor’s degree in a human service field or equivalent work experience, or a combination of work experience in the human services field and education, with one year of experience substituting for one year of education.
• One year of experience working in mental health/crisis services.
• Strong oral and written communication skills using the English language.
• Basic personal computer skills which enable the entry, retrieval, and use of electronic data.
• A valid driver’s license and automobile liability insurance maintained in accordance with Pawnee policy and procedure.
• Results of criminal and all other applicable background checks must meet the approval of Pawnee Mental Health Services.

Preferred

• Knowledge of the needs and challenges of adults and children who experience Severe and Persistent Mental Illness and Severe Emotional Disturbance.
• General knowledge of mental health, substance use and housing systems of care
• Experience with Microsoft Office software.
• Certified in Basic CPR, First Aid, and/or MANDT – if not, will be required to certify at the earliest opportunity.

Results of criminal and all other applicable background checks must meet the approval of Pawnee Mental Health Services.

Work Environment:

• Mix of on-site (CSU) and off-site (community/mobile) work.
• High-intensity setting involving clients of all ages in acute crisis.
• Shift-based responsibilities including nights and weekends.