Program Manager

Denton County Mhmr Center Inc; Texas; On-site; USD 70,000 - 100,000; Full time

Job summary

The Denton County MHMR Center Inc seeks a Program Manager of the Crisis Residential Unit (CRU) to lead daily operations under the Senior Director of Community Integration Services. You will supervise the 24-hour CRU staff, guide crisis response, and ensure adherence to federal, state, and HHSC guidelines.

Responsibilities include coordinating clinical services, directing staff training, and interfacing with QMHP-CS for discharge planning, while maintaining a trauma-informed, person-centered

Qualifications

• The candidate must hold a Master's degree in behavioral sciences, social sciences, humanities, or a related field and have one year of mental health experience.
• Active Texas LPHA licensure is required and background checks must be clear per TAC/HHSC guidance.
• Experience in crisis situations is preferred and admission coordination is a plus.

Responsibilities

• Supervise staff and coordinate daily CRU operations under the Senior Director.
• Provide crisis intervention and skill-building groups as needed in the residential setting.
• Ensure psychosocial assessments and CARE/plans meet regulatory timelines.
• Coordinate discharge planning with QMHP-CS and LPHA assessments.
• Maintain documentation in EHR and ensure compliance with HHSC guidelines.
• Lead staff training, honor trauma-informed care principles, and foster a positive work environment.

Skills

Crisis intervention

Team leadership

Staff supervision

Documentation

Communication skills

Trauma-informed care

Education

Master's degree in behavioral sciences / related field

Licensed Professional of Healing Arts (LPHA) licensure

Tools

Electronic Health Record (EHR) systems

Job description

Program Manager of Crisis Residential Unit (CRU)

General Description

The Crisis Residential Unit Program Manager works under the leadership of the Senior Director of Community Integration Servies and within federal, state and local guidelines provides supervisory work with the daily operations and activities of the Crisis Residential Unit program. Provides leadership to staff of the 24-hour Crisis Residential facility, focusing on returning an individual to their pre-crisis level of functioning through skills training, medication, and symptom management. Assists individuals in gaining access to mental health, medical, social vocational, financial and other needed services. Provides site monitoring.

Performs advance care and living skills training work in a residential environment. Work involves coordinating educational plans and planning activities for academic, daily living, leisure, and social skills. Assigns and/or supervise the work of others. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment in order to intervene during a crisis.

Education, Training, and Experience

• A master's degree in behavioral sciences, social sciences, humanities, or a related field and one (1) year prior experience in a mental health field.
• Licensure to qualify as a LPHA (Licensed Professional of Healing Arts).
• Prior experience working in crisis situations preferred.

Registration, Certification, Licensure, and Other Qualifications

• Active license through the state of Texas as a: Licensed Professional of Healing Arts
• Must have and maintain a background and criminal history free from any disqualifying offenses as outlined by the Texas Administrative Code (TAC) and the Health and Human Services Commission (HHSC).
• Must possess and maintain a valid driver's license and automobile insurance.
• Individuals with an out-of-state driver's license must be able to obtain a driver's license in the state of Texas within thirty (30) days.
• Successful completion of all position-specific training within thirty (30) days of employment is required.

Knowledge, Skills, and Abilities

• Knowledge of techniques used in planning and supervising recreational and social activities in a residential rehabilitation setting, of mental health problems, growth, and development; of techniques used in planning and monitoring activities of residents; and of techniques used in counseling those with mental health illnesses.
• Knowledge and background in mental health services.
• Skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems and in operating computers and applicable software.
• Ability to facilitate productive interaction between residents and staff, to assess residents' functional levels, to conduct investigations, to manage and account for facility resources, and to assign and/or supervise work of others.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Moderate mathematics skills. Proficient reading, writing, interpersonal relations and communicative skills; ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write effective case management notes.
• Ability to effectively present information in one-on-one and in group situations.
• Highly effective in working objectively with a diverse group of people and must demonstrate communication, organizational, administrative and office managerial skills.
• Flexibility to manage changing priorities and navigate complex regulatory environments successfully.
• Ability to establish and align program goals with organizational objectives.
• Capacity to motivate, lead, and empower team members to achieve program and organizational goals.
• Ability to display regular and reliable (in-person, if required) attendance.
• Understanding and practice of Trauma Informed Care principles.

The following list outlines key responsibilities for the position; however, it is not exhaustive and does not encompass all responsibilities. Additional duties may be assigned as needed.

• Documents all services provided to a client or on behalf of a client in a progress note in accordance with agency guidelines.
• Conducts therapy and/or skills training groups at the residential facility as needed.
• Revises skills training curriculum as needed to ensure effectiveness of treatment.
• Ensures the provision of the initial psychosocial assessment for all new admissions to the residential facility.
• Reviews CARE plan for each individual enrolled in the residential facility and ensure programing to meet the needs of each individual.
• Coordinates with QMHP-CS to develop appropriate discharge plan for each crisis Residential client.
• Coordinates after-hours emergency CRU admission LPHA assessments as needed.
• Acts as the main contact for CRU referrals and coordination and/or completing of LPHA intake approval assessments during business hours.
• Reviews program design development and proposes changes to improve service delivery.
• Reviews progress notes, recovery plans, assessments, and other documentation to ensure accurate completion within required time frames.
• Completes monthly and quarterly monitoring reports as determined by the Senior Director.
• Creates and maintains a positive work environment.
• Establish and maintain open communication, clarity of expectations, and support with the crisis team, and Center staff.
• Provide problem resolution by use of supervisory conferences and work plans reflecting growth and development.
• Informs Senior Director of team needs.
• Addresses all performance issues with employees according to Center procedures, in a timely manner and in a way that fosters employee growth and self-awareness.
• In times of absence will ensure that continuity of crisis services is covered utilizing Senior Director or appropriately trained team leader.
• Is responsible for building and maintaining awareness of staff schedules at all times.
• Ensures all on call shifts are covered in a timely manner. Is responsible for emergency coverage in the event no coverage is found for a work shift.
• Reports any issues with contracted staff/entities to the Senior Director as soon as possible.
• Supervises self-administered of medication as needed.
• Participates in activities to enhance Center services and improve community understanding and acceptance of Crisis Residential Services.
• Participates in inter- and intra-agency departmental committees as requested.
• Support and enhance inter-agency communication and positive work environment. Assist with delivery of interdepartmental services as requested by the Senior Director.
• Attends learning collaborative meetings and other required meetings in accordance with the grant as directed.
• Works with Senior Director to hire staff.
• Provides individual written supervision to the staff supervised by the position, as needed. Supervision will
• Provide guidance for outstanding needs of staff and contractors. (i.e. Review documentation for accuracy and content or provide input) Supervisor will effectively communicate with staff the information that is needed for supervisors to effectively manage their teams and programs.
• Ensures that employees are trained to perform their jobs and that various requirements of the position are communicated to the employee. Ensures employees comply with education and training requirements .
• Complete documentation in the Electronic Health Record concurrently or within two business days of any meetings.
• Adhere to Texas Administrative Code guidelines and requirements.
• Additional duties as deemed necessary by department supervisor within designated timeframes.
• Participates in the Center's Zero Suicide Initiative.
• Supports individuals experiencing a crisis by promptly connecting them with appropriate Center programs, such as the Mobile Crisis Outreach Team (MCOT), Psychiatric Triage, Crisis Prevention services, and/or other applicable resources. Ensure seamless coordination to facilitate timely intervention.
• Remains with individuals, when deemed safe, to provide support and maintain a calm environment until specialized crisis staff or emergency personnel arrive to take over intervention efforts. Adheres to safety protocols to prevent escalation of the crisis situation.
• Participates in debriefing sessions with the immediate supervisor or designated staff following a crisis event. Collaborate with the team to review the incident, identify lessons learned, and ensure all HHSC guidelines and Center policies are followed.