Crisis Care Coordinator/Alternative Response Team

MultiCare Health System; Puyallup (WA); On-site; USD 42,000 - 60,000; Full time

Job summary

MultiCare Health System seeks a Crisis Care Coordinator to follow up with individuals in crisis and coordinate referrals to community services. The role involves assessing needs, arranging connections to care, and working with law enforcement to educate and support risk management.

Requirements include a Bachelor’s degree in social sciences or related field, with a Master’s preferred, a Washington driver’s license, and background checks. Two years of relevant experience are preferred.

Qualifications

• Bachelor’s degree in social sciences, mental health or related field required.
• Master’s degree preferred.
• Must meet Washington driver’s license requirements and driving record standards.
• Two years of experience in behavioral health, crisis intervention, case management, or related field preferred.
• Must complete pre-employment requirements including background checks.

Responsibilities

• Provide follow up services for individuals seen in crisis and coordinate referrals to community services.
• Assist in gaining access to services and coordinate care across systems.
• Evaluate risk and collaborate with law enforcement and first responders to educate.
• Work with crisis team and co-responders to divert from incarceration or ED visits.

Education

Bachelor's degree in social sciences/mental health/related field

Master's degree preferred

Job description

Join a team that shares your calling At MultiCare, you’re more than just a job title — you’re part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you’ll find a place to grow, do meaning work and build a career you love in a community that feels like home.

FTE: 1.0 Shift: Day Schedule: Wednesday - Saturday, 11am - 9:30pm Additional Information: Minimum of two (2) years of experience in behavioral health, crisis intervention, case management, care coordination, or a related field preferred. Current Washington State driver's license and proof of current automobile insurance required. Must meet MultiCare's safe driving standards as verified through a motor vehicle record (MVR) review. Must successfully complete all MultiCare pre-employment requirements, including a urine analysis (UA) screening. Must be eligible for and maintain clearance to enter correctional facilities and jails that refer individuals to the crisis team, including successful completion of required background checks and annual re-screening. Must successfully complete Pierce County Sheriff's Office (PCS) onboarding requirements, including urine analysis, fingerprinting, background investigation, and background interview prior to the start date. Employment offers are contingent upon meeting these requirements. Must be able to wear a ballistic vest while responding to calls and providing field-based services.

Position Summary

The Crisis Care Coordinator is responsible for providing follow up services for individuals seen in crisis and helping coordinate referrals and warm hand offs to appropriate services in the community to help stabilize and/or mitigate future crisis The incumbent provides direct assistance in gaining access to services; coordinates care within and across systems; ensures linkage to appropriate services; conducts assessment of the eligible recipient to determine service needs; evaluates and completes a risk assessment; collaborates with law enforcement and other first responders to educate; works closely with all member of the crisis team and co-responders to help divert individuals from incarceration or unnecessary visits to the emergency department.

Requirements

Bachelor’s degree in social sciences, mental health or related field required; Master’s degree preferred

Washington State Counselor Agency Affiliated Registered (ACCR) credential must be applied for within thirty (30) days of hire. Employees may work while the application is pending for up to one hundred twenty (120) days, OR a Mental Health Counselor Assoc (LMHCA) credentialed with Washington State may be substituted for the AAC

Current Washington state driver’s license

Minimum two (2) years of experience preferred

Proof of a safe driving record (which meets established MultiCare Standards) obtained by a motor vehicle report from the appropriate state

Must be approved, have clearance, and pass additional background checks from correctional facilities and jails that make referrals to crisis team and agree to annual background checks

Why MultiCare?

Rooted in the local community

Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years.

Growth and education Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you.

Well-being and support Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life.

Living our values Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other.

Belonging for all Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued.

Pacific Northwest lifestyle Work and live where natural beauty, adventure and strong community connections are part of everyday life.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $30.40 - $43.75 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align. Associated benefit information can be viewed here. MultiCare is a not-for-profit health care organization with more than 28,000 team members, including employees, providers and volunteers. MultiCare has been caring for our community for well over a century, since the founding of Tacoma’s first hospital and today is the largest community-based, locally governed system of health in the state of Washington, serving communities across Washington and Northern Idaho. MultiCare’s comprehensive system of health includes numerous primary care, urgent care and specialty services — including Mary Bridge Children’s Hospital & Health Network; MultiCare Indigo Urgent Care; Pulse Heart Institute; MultiCare Medical Associates, affiliated physicians; MultiCare Rockwood Clinic, the largest multispecialty clinic in the Inland Northwest region; and MultiCare Connected Care, our Accountable Care Organization. Thirteen hospitals complete the organization: Allenmore Hospital, Auburn Medical Center, Capital Medical Center, Covington Medical Center, Deaconess Hospital, Good Samaritan Hospital, Mary Bridge Children’s Hospital — the Puget Sound region’s only children’s hospital and state-designated Level II Pediatric Trauma Center for Western Washington — Overlake Medical Center, Navos Behavioral Health Hospital, Valley Hospital, Yakima Valley Hospital, Tacoma General Hospital — which is home to the South Puget Sound region’s only Level IV Neonatal Intensive Care Unit — and Wellfound Behavioral Health Hospital. Our core values of Respect, Integrity, Stewardship, Excellence, Collaboration, Kindness and Joy, serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other. MultiCare is also proud of our commitment to workforce diversity and culturally competent care. This commitment is led by our CEO and supported through employee education and community outreach.

Equal Employment Opportunity

MultiCare provides equal employment opportunity to all employees and job applicants. We do not tolerate discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, layoff, recall, transfer, leaves of absence, compensation and training.

If you are an external job applicant who requires reasonable accommodation in the job application process, please contact the Employee Resource Center (ERC) at 253-403-6947 and we will assist you with submitting a ticket to initiate your request for accommodation. If you are a current employee, you can submit an ERC ticket or call the ERC for assistance.