Crisis Care Coordinator

MultiCare Health System; United States; On-site; USD 41,000 - 61,000; Full time

Job summary

MultiCare is seeking a Crisis Care Coordinator to provide follow-up services for individuals in crisis and coordinate referrals to community services.

The role ensures linkage to appropriate services, conducts risk assessments, and collaborates with law enforcement and first responders to divert from incarceration or unnecessary emergency department visits.

Qualifications

• Bachelor’s degree in social sciences, mental health or related field required.
• Master’s degree preferred.
• Washington State ACCR credential must be applied for within 30 days of hire.
• Current Washington state driver’s license.
• Minimum two years of experience preferred.
• Background checks and approvals from correctional facilities may be required.

Responsibilities

• Provide follow up services for individuals seen in crisis and coordinate referrals and warm hand offs to appropriate services.
• Coordinate care within and across systems and ensure linkage to appropriate services.
• Conduct assessments to determine service needs and perform risk assessments.
• Collaborate with law enforcement and other first responders to educate and divert from incarceration or unnecessary ED visits.

Education

Bachelor’s degree in social sciences, mental health or related field

Master’s degree preferred

ACCR credential must be applied for within 30 days of hire

Washington state driver’s license

Minimum two years of experience preferred

Job description

Join a team that shares your calling At MultiCare, you’re more than just a job title - you’re part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you’ll find a place to grow, do meaningful work and build a career you love in a community that feels like home. FTE: 1.0, Shift: 10 hour shifts, daytime, Schedule: Monday through Thursday. Candidates must pass a background check with the Lakewood Police department to be offered this position. Candidates also have to have a valid driver's license in Washington state.

Position Summary

The Crisis Care Coordinator is responsible for providing follow up services for individuals seen in crisis and helping coordinate referrals and warm hand offs to appropriate services in the community to help stabilize and/or mitigate future crisis The incumbent provides direct assistance in gaining access to services; coordinates care within and across systems; ensures linkage to appropriate services; conducts assessment of the eligible recipient to determine service needs; evaluates and completes a risk assessment; collaborates with law enforcement and other first responders to educate; works closely with all member of the crisis team and co-responders to help divert individuals from incarceration or unnecessary visits to the emergency department.

Requirements

• Bachelor’s degree in social sciences, mental health or related field required; Master’s degree preferred Washington State Counselor Agency Affiliated Registered (ACCR) credential must be applied for within thirty (30) days of hire.
• Employees may work while the application is pending for up to one hundred twenty (120) days, OR a Mental Health Counselor Assoc (LMHCA) credentialed with Washington State may be substituted for the AAC
• Current Washington state driver’s license
• Minimum two (2) years of experience preferred
• Proof of a safe driving record (which meets established MultiCare Standards) obtained by a motor vehicle report from the appropriate state
• Must be approved, have clearance, and pass additional background checks from correctional facilities and jails that make referrals to crisis team and agree to annual background checks

About Greater Lakes Mental Health

Greater Lakes Mental Health is part of MultiCare’s Behavioral Health Network, serving more than 10,000 individuals across Pierce County each year. Providing mental health and substance use disorder treatment for adults, children and families with Medicaid coverage, Greater Lakes operates six convenient locations, including a 16-bed inpatient facility for voluntary and involuntary care. With experienced teams and robust training, caregivers help deliver recovery-oriented, trauma-informed care.

Why MultiCare?

Rooted in the local community Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years. Growth and education Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you. Well-being and support Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life. Living our values Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other. Belonging for all Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued. Pacific Northwest lifestyle Work and live where natural beauty, adventure and strong community connections are part of everyday life.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $30.40 - $43.75 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align. Associated benefit information can be viewed here. MultiCare is a not-for-profit health care organization with more than 28,000 team members, including employees, providers and volunteers. MultiCare has been caring for our community for well over a century, since the founding of Tacoma’s first hospital and today is the largest community-based, locally governed system of health in the state of Washington, serving communities across Washington and Northern Idaho. MultiCare’s comprehensive system of health includes numerous primary care, urgent care and specialty services - including Mary Bridge Children’s Hospital & Health Network; MultiCare Indigo Urgent Care; Pulse Heart Institute; MultiCare Medical Associates, affiliated physicians; MultiCare Rockwood Clinic, the largest multispecialty clinic in the Inland Northwest region; and MultiCare Connected Care, our Accountable Care Organization. Thirteen hospitals complete the organization: Allenmore Hospital, Auburn Medical Center, Capital Medical Center, Covington Medical Center, Deaconess Hospital, Good Samaritan Hospital, Mary Bridge Children’s Hospital - the Puget Sound region’s only children’s hospital and state-designated Level II Pediatric Trauma Center for Western Washington - Overlake Medical Center, Navos Behavioral Health Hospital, Valley Hospital, Yakima Valley Hospital, Tacoma General Hospital - which is home to the South Puget Sound region’s only Level IV Neonatal Intensive Care Unit - and Wellfound Behavioral Health Hospital. Our core values of Respect, Integrity, Stewardship, Excellence, Collaboration, Kindness and Joy, serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other. MultiCare is also proud of our commitment to workforce diversity and culturally competent care. This commitment is led by our CEO and supported through employee education and community outreach.

MultiCare provides equal employment opportunity to all employees and job applicants.

We do not tolerate discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you are an external job applicant who requires reasonable accommodation in the job application process, please contact the Employee Resource Center (ERC) at 253-403-6947 and we will assist you with submitting a ticket to initiate your request for accommodation.

If you are a current employee, you can submit an ERC ticket or call the ERC for assistance.