Crisis Care Consultant

Centerstone; United States; Remote; Full time

Job summary

Join a dynamic nonprofit organization dedicated to mental health and crisis intervention. This role is part of a high-volume call team focused on suicide prevention, where you'll provide essential support through clinical screenings, risk assessments, and crisis intervention. Ideal for recent graduates, this position offers a chance to make a real difference in people's lives while working within a collaborative team environment. With a commitment to quality care, you'll be part of an organization that values respect, integrity, and empowerment, making it a rewarding place to grow your career.

Benefits

Medical, dental, and vision health coverage

Flexible Spending and Health Savings Accounts

403b retirement plan with company match

Paid time off and ten paid holidays

AD&D Insurance

Life Insurance

Long Term Disability (company paid)

Employee Resource Groups

Continuing education opportunities

Employee Assistance Program

Qualifications

• Bachelor's degree in a related field or Certified Peer Recovery Specialist required.
• One year of experience preferred.

Responsibilities

• Provide telephonic clinical screenings and crisis intervention to callers.
• Conduct outreach calls to promote safety for assessed individuals.

Skills

Crisis Intervention

Clinical Knowledge

Telephonic Communication

Customer Service Skills

Service Linkage

Education

Bachelor’s Degree in Behavioral Science

Certified Peer Recovery Specialist

Job description

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

SUMMARY OF POSITION

This position is part of a 24/7/365 high volume, suicide prevention focused call team. Our department has been featured in a Time Magazine article detailing our team’s efforts toward suicide prevention. As a part of this team, you’d be responsible for providing brief clinical screenings, risk assessments, safety planning, crisis intervention, and appropriate service linkage for individuals who are experiencing an acute mental health crisis. This is an excellent position for recent graduates interested in providing support and demonstrating compassion toward others while being a part of a dynamic team of crisis care consultants.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Demonstrate high level of clinical knowledge and skill in providing telephonic clinical screenings, risk assessments, means restriction, and crisis intervention to callers.
• Conduct outreach calls to individuals assessed by mobile crisis to promote safety.
• Meet the ethical and clinical standards in compliance with all accreditation.
• Attend team meetings, in-service training, supervision, and other quality assurance training.
• Demonstrate high-level customer service skills and professional etiquette.
• Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.
• Promote a departmental culture of cooperation and collaboration with other cross-functional departments, community agencies, hospitals, mental health consumers, and the public at large.
• Assist in administrative tasks as needed.

KNOWLEDGE, SKILLS & ABILITIES

• Effectively communicate via written, verbal, in person and virtual methods.
• Demonstrates knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.

QUALIFICATIONS

Education Level

Bachelor’s Degree in Behavioral Science, Psychology, Social Work, or related field or Certified Peer Recovery Specialist required.

Experience

One year preferred.

Certification/Licensure

N/A

Shifts

4a-12:30p Thursday-Monday

4a-12:30p Saturday-Thursday

10a-6:30p Tuesday-Saturday

12p-8:30p Sunday-Thursday

PHYSICAL REQUIREMENTS

Standing – 20%

Sitting – 80%

Squatting – Occasional

Kneeling – Occasional

Bending – Occasional

Driving – Occasional

Lifting – Occasional

DISCLAIMER

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type:

Full time

Pay Range:

$16.50--$23.10

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Employee Resource Groups
• Continuing education opportunities
• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. Centerstone does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.

About Us

Centerstone is a nonprofit health system providing mental health and substance use disorder treatments. Services are available nationally through the operation of outpatient clinics, residential programs, the use of telehealth and an inpatient hospital. Centerstone also features specialized programs for the military community, therapeutic foster care, children’s services and employee assistance programs. Centerstone’s Research Institute provides guidance through research and technology, leveraging the best practices for use in all our communities. Centerstone’s Foundation secures philanthropic resources to support the work and mission of delivering care that changes people’s lives.