Crew Scheduling Coordinator

Republic Airways, Inc.; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading regional airline is seeking a Crew Scheduling Manager to oversee daily crew transactions, ensure compliance with regulations, and provide exceptional customer service. The role requires a high school diploma, proficiency in Sabre and other aviation software, and at least one year of relevant experience. Strong decision-making skills and the ability to handle high-pressure situations are essential. Join a company with a culture that values teamwork and innovation in the aviation industry.

Qualifications

• Minimum 1 year of crew scheduling experience with FAR regulations.
• Ability to work under strict time constraints.
• Excellent customer service skills required.

Responsibilities

• Oversee daily transactions for the Crew Scheduling team.
• Field concerns and escalate as necessary.
• Monitor crew legality, block, rest, and duty.

Skills

Crew scheduling experience

Proficient with Sabre and aviation software

Microsoft Office applications

High-level decision making

Customer service

Education

High school diploma or GED

Crew scheduling related experience

Job description

Job Category:

Crew Planning & Scheduling

POSITION PURPOSE

Provides guidance and work direction to Crew Schedulers to ensure the compliance of the crewmember schedules and ensure flights are properly staffed according to Company and FAA government regulations.

ESSENTIAL DUTIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned to this position as needed.

• Oversees the daily transactions for the Crew Scheduling team as well as providing work direction and guidance on critical decisions to the team.
• Fields concerns and complaints by crewmembers, crew schedulers and Teamsters and escalates as necessary.
• Monitors all crew legalities in regards to block, rest and duty.
• Monitors negative turns and potential downline delays and creates recrew opportunities.
• Keeps operations/dispatch posted of any delays, cancellations, and swaps and makes the final call on delays and cancellations.
• Ensures the best utilization of crewmembers.
• Tracks pairing and crew exceptions in Crew Trac and rectifies when needed.
• Ensures all open flying is covered up to 5 days out.
• Provides daily turnovers to the next shift, the scheduling manager, and other members of the management team. Participates in shift meetings, shift turnover and briefings as required.
• Ensures all crew scheduling tasks are completed.
• Provides excellent and timely customer service to crewmembers, including hotel and flight crew reservations and deadhead passes when required.
• Provides coaching and on-the-job training as directed.
• Performs other duties as assigned or required.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

The requirements listed below are representative of the knowledge, skill, and/or ability necessary to perform this job.

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED).
• At least one year of crew scheduling experience with FAR 117 and FAR 121.
• Proficient knowledge and experience with Sabre and other aviation related software systems required.
• Able to utilize Microsoft Office applications.
• Ability to perform high-level decision making and goal setting within strict time constraints.

PREFERRED EDUCATION and/or EXPERIENCE

• At least 3 years related experience.
• Experience in a call center environment.
• Experience leading others.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Able to deliver negative information in a tactful and professional manner.

REASONING/PROBLEM SOLVING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Able to deal with conflict effectively while treating all employees with respect.

DECISION MAKING

Makes limited decisions and determines best methods to solve problems by referring to established precedents and policies. Impact of decisions is moderately low.

PHYSICAL DEMANDS

Able to move about the work environment. Frequently required to stand, walk, sit, talk and hear.

WORK ENVIRONMENT

Typically not exposed to extreme environmental conditions. Must be able to work a varied schedule including nights, weekends and holidays.

TRAVEL REQUIREMENTS

None.

EQUAL OPPORTUNITY EMPLOYER, DISABILITY, AND VETERAN ACCOMODATIONS

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Founded in 1974 and headquartered in Indianapolis, Indiana, Republic Airways is one of the largest regional airlines in North America. Republic operates a fleet of 200+ Embraer 170/175 aircraft and offers scheduled passenger service with 900 daily flights to 80+ cities in the U.S. and Canada.

Republic continues to lead the way in innovation and operational excellence for 50 years. The unrivaled work being done by our over 6,000 Associates sets us apart from the competition. We are in an era of growth and untapped potential across the aviation industry. It’s an exciting time to be part of our Company, from corporate positions to the flight deck. No matter your role, your opportunities are elevated at Republic Airways.

Republic Airways fosters a culture of trust, respect, care and fun. We believe our people and the passion they bring to their work is what distinguishes us. We work to encourage, support and invest in our Associates both professionally and personally. We live and breathe our Vision, Mission, Culture Statement and Guiding Principles — those words are put into action each and every day at Republic.