Crew Scheduler

REPUBLIC AIRWAYS HOLDINGS INC; Carmel (IN); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

Competitive starting wage

Quarterly performance incentives

PTO plan and paid holidays

401k with Company match

Free or reduced-rate travel privileges

Job summary

A leading regional airline is seeking Crew Schedulers in Carmel, Indiana, to ensure smooth crew operations and on-time flights. Candidates must demonstrate exceptional customer service, technical skills, and the ability to thrive in a high-pressure environment. The role includes scheduling, ensuring regulatory compliance, and supporting crew members. A High School Diploma is required with a focus on problem-solving skills. Enjoy competitive wages and various benefits including travel perks and a unique work schedule.

Qualifications

• Must have experience in customer service with a reliable attendance record.
• Able to thrive in a high-stress, fast-paced environment.
• Must possess exceptional verbal and written communication skills.
• Thrive in a high-stress, high-volume environment.
• Strong problem solving with attention to detail.
• Able to multitask with urgency and follow-through.
• Excellent verbal and written communication skills.
• Must be able to read/write/speak English.

Responsibilities

• Ensure compliance with FAA regulations and company policies.
• Assign flights to legal and qualified crew for on-time departures.
• Coordinate operational recovery during irregular circumstances.
• Anticipate disruptions and propose cost-effective solutions.
• Make time-sensitive decisions to resolve schedule disruptions.
• Collaborate with dispatchers and support departments to resolve issues.
• Communicate schedule changes to crewmembers in a timely manner.
• Provide 24/7 support to Pilots and Flight Attendants for schedule modifications.
• Assist with on-the-job training of new hire crew schedulers.
• Book hotel, travel, and ground arrangements as needed.

Skills

Customer service experience

Critical thinking

Multitasking

Excellent communication skills

Problem-solving

Teamwork

Time management

Education

High School Diploma or GED equivalent

Bachelor’s degree in Aviation

Tools

Microsoft Office Suite

Windows OS

Web browsers

Job description

Overview

Republic Airways is recruiting Crew Schedulers who are decisive, dependable, and able to thrive in a fast-paced and high-pressure work environment. Republic Airways Crew Schedulers come from a wide range of backgrounds, education, interests, and experience. Our team is a vital part of Republic’s success in being the BEST regional airline of choice. Crew Scheduler duties include ensuring every flight operates on time with a legal and qualified crew, crewmember schedules remain legal per FARs and Union contracts, notifying crewmembers of changes to their schedules and supporting Crewmember needs.

Republic’s Crew Scheduling team works on-site at our state-of-the-art System Operations Control (SOC) located at our Headquarters in Indianapolis, Indiana. Crew Schedulers are required to work any assigned schedule awarded by seniority bid, including early mornings, evenings, overnights, weekends, and holidays.

What you’ll love about this position

• Competitive starting wage
• Quarterly rGoals performance compensation incentives
• PTO plan and 9 Company paid holidays
• Four-day work week consisting of 10-hour shifts (3 days off)
• Shift trade flexibility
• Exciting team atmosphere
• Opportunities for career advancement
• Free or reduced-rate travel privileges on American, Delta, and United airlines and 30+ air carriers worldwide for employee and eligible family members
• Discounts and perks at a variety of companies including resorts, cell phone providers, cruises, hotels, and car rentals
• Comprehensive medical, dental and vision insurance plans
• 401k with Company match

Responsibilities

At Republic Airways, you will be an integral part of the SOC and serve as a critical component to the airline’s operation. Crew Schedulers have a direct impact to Republic’s reliability KPIs by ensuring each scheduled flight departs on time with a legal and qualified crew. The Crew Scheduler position responsibilities include but are not limited to:

• Ensure compliance with applicable FAA regulations, Union contracts, and Company policies
• Assign all flights to a legal and qualified crew for an on-time departure
• Coordinate quick recovery of open flying due to irregular operations, crewmember call-offs, management removals, and legalities
• Anticipate operational disruptions and propose cost-effective solutions
• Implement time-sensitive decisions to solve disruptions to the daily flight schedule
• Coordinate with dispatchers and support departments to resolve operational issues
• Ensure changes to the published schedule are communicated to crewmembers in a timely manner
• Assist with on-the-job training of new hire crew schedulers
• Provide 24/7 support to Pilots and Flight Attendants by processing sick calls, trip trade and drop requests, general schedule inquiries, and other daily schedule modifications
• Book hotel accommodations, deadhead travel, and ground transportation
• Provide exceptional and timely customer service to the crewmembers
• Maintain a strong working knowledge of federal aviation regulations and applicable collective bargaining agreements
• Collaborate with internal departments for a safe, efficient, and reliable operation
• Communicate professionally with coworkers and vendors
• Uphold Republic Airways’ BEST guiding principles
• Other duties as assigned or required

Minimum Qualifications

• Minimum of a High School Diploma or GED equivalent
• Remarkable customer service experience
• Stable work history with reliable attendance
• Thrive in a high-stress, high-volume working environment
• Critical thinking with a passion for problem-solving and attention-to-detail
• Multitask while maintaining a sense of urgency and follow-through
• Excellent verbal and written interpersonal communication skills
• Comfortable working with a variety of variables in situations where only limited standardization exists
• Interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Self-motived and able to work individually and within a team environment
• Experience in Windows OS, including Microsoft Office Suite and various web browsers and ability to learn new programs
• Able to speak, read, understand, and write English
• Able to sit or stand at a workstation for 10-hour shifts

Preferred Qualifications

• Bachelor’s degree in Aviation
• Previous airline experience
• Desire to expand operational knowledge and grow professionally within Republic

Travel Requirements

• Travel up to 10% of the time, including nights, weekends, holidays, and overnight stays.