Crew Operations Support Engineer
Cynet systems Inc
Santa Clara (CA)
Remote
USD 100,000 - 125,000
Full time
Job summary
A technology solutions company in California is seeking a skilled technical support specialist to assist with hardware installation and diagnostics in data center operations. The ideal candidate will have experience with remote troubleshooting and be able to collaborate with cross-functional teams. Flexibility for weekend support is essential.
Qualifications
- Experience in data center operations and liquid cooling systems.
- Strong skills in remote diagnostics and troubleshooting.
- Ability to collaborate with cross-functional teams.
Responsibilities
- Support hardware installation and diagnostics remotely.
- Perform troubleshooting of system issues.
- Coordinate with facilities teams for infrastructure support.
Skills
Remote diagnostics
Collaboration
Troubleshooting
Flexibility
Overview
Pay Range: $41hr - $47hr
Responsibilities
- Remotely support hardware installation, device bring-up, rack stacking, IP configuration, and diagnostics.
- Perform remote triage and troubleshooting of system issues.
- Coordinate with facilities teams for power and liquid cooling (no direct facilities work).
- Support prototype systems and data center operations.
- Ensure continuity in crew leadership and effective knowledge transfer.
- Provide scalable support for urgent and weekend tasks as required.
Required Experience
- Experience in data center operations, prototype hardware environments, and liquid cooling systems
- Strong skills in remote diagnostics and troubleshooting.
- Ability to collaborate effectively with cross-functional teams.
- Flexibility to support weekend and short-notice tasks.
- Familiarity with operational standards and protocols.