Job Description
Summary: Delivers excellent service, product, and image standards to maintain high customer satisfaction.
Essential Job Functions:
- Prepares a variety of pizzas and other menu items.
- Measures ingredients required for specific items being prepared.
- Follows procedures for safe food preparation, assembly, and presentation.
- Helps with bagging and tagging orders.
- Runs food out to customers' cars or delivery drivers.
- Greets customers in person or via phone and takes orders professionally and promptly.
- Provides excellent customer service to encourage repeat customers, providing information regarding menu and specials.
- Seizes opportunities to “up-sell” additional products.
- Masters Point of Sale (POS) computer systems for automated order taking.
- Communicates clearly and positively with management and team members.
- Handles currency and credit transactions quickly and accurately.
- Builds loyal customers through friendly interactions and consistent appreciation.
- Resolves complaints promptly and professionally.
- Cleans, stocks, and restocks work stations and display cases.
- Transfers supplies and tools between storage and work areas.
- Packs, weighs, and labels products as required.
- Ensures supervisor is aware of food shortages.
- Adheres to all quality standards, principles, guidelines, and policies.
- Performs other duties as assigned.
Company Wide Responsibilities:
- Promotes company policies and advocates for Team Washington.
- Ensures proper attendance and actions.
- Provides and receives positive feedback and/or constructive criticism.
- Maintains good communication with co-workers.
- Serves as a resource for co-workers.
- Cross-trains and learns how roles interact with other departments.
- Works with management to solve problems, providing suggestions as needed.
- Maintains a clean and organized work area, taking ownership of surroundings.
- Maintains appropriate confidentiality of information.
Qualifications:
- Must be at least sixteen (16) years of age.
- Ability to pass applicable company background checks.
- Excellent written and verbal communication skills for interactions with management and customers, including taking and processing orders.
- Superb ability to multi-task.
- Ability to function in a dynamic, fast-paced environment.
- Ability to adjust to changing priorities.
- Ability to enter orders using a computer keyboard or touch screen.
- Ability to take orders over the counter or phone.
- Ability to work independently and as part of a team.
- Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to give correct monetary change.
All information will be kept confidential according to EEO guidelines.
Additional Information:
All your information will be kept confidential according to EEO guidelines.