Job Description
Summary: Delivers excellent service, product and image standards to maintain high customer satisfaction.
Essential Job Functions:
- Prepares a variety of pizzas and other menu items.
- Measures ingredients required for specific items being prepared.
- Follows procedures for safe food preparation, assembly and presentation.
- Helps with bagging and tagging orders.
- Runs food out to customers' cars or delivery drivers.
- Greets customers in person or via phone and takes orders professionally and promptly.
- Provides excellent customer service to encourage repeat customers, providing information regarding menu and specials.
- Avails chances to “up-sell” additional products.
- Masters Point of Sale (POS) computer systems for automated order taking.
- Communicates clearly and positively with management and team members.
- Handles currency and credit transactions quickly and accurately.
- Builds loyal customers through friendly interactions and consistent appreciation.
- Resolves complaints promptly and professionally.
- Cleans, stocks and restocks work stations and display cases.
- Transfers supplies and tools between storage and work areas.
- Packs, weighs, and labels products as required.
- Ensures supervisor is aware of food shortages.
- Adheres to all quality standards, principles, guidelines and policies.
- Performs other duties as assigned.
Company Wide Responsibilities:
- Promotes company policies and advocates for Team Washington.
- Assures proper attendance and actions.
- Provides and receives positive feedback and/or constructive criticism.
- Maintains good communication with co-workers.
- Serves as a resource for co-workers.
- Cross-trains, learns how role interacts with other departments.
- Works with manager and management to solve problems, providing suggestions as needed.
- Maintains clean and organized work area, taking ownership of surroundings.
- Maintains appropriate confidentiality in information.
Qualifications:
- To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Be no less than Sixteen (16) years of age.
- Ability to pass applicable Company background checks.
- Excellent written and verbal communication skills as needed in interactions with management and customers, take and process orders.
- Superb ability to multi-task.
- Ability to function in a dynamic, fast-paced environment.
- Ability to adjust to changing priorities.
- Ability to enter orders using a computer keyboard or touch screen.
- Ability to take orders over the counter or phone.
- Ability to work independently and as part of a team.
- Ability to add, subtract, multiply and divide accurately and quickly (may use calculator). Must be able to make correct monetary change.