Crew Member Crumbl Cookies

Crumbl Cookies Massapequa; Massapequa (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a dynamic team at a rapidly growing cookie franchise where your passion for baking and customer service can shine! As a Crew Member, you'll be at the heart of creating delicious cookies and providing an unforgettable experience for our customers. This role offers the chance to develop your skills in a fun, fast-paced environment while being part of a supportive team. Whether you're crafting cookie dough, greeting customers, or ensuring a clean workspace, your contributions will help shape the Crumbl experience. If you're ready to embrace a unique opportunity with a company that values growth and camaraderie, we want to hear from you!

Benefits

Employee Discount

Off Every Sunday

Early close on certain holidays

Career growth opportunities

Qualifications

• Must be at least 18 years old and able to work flexible hours.
• Prior experience in food industry preferred but not necessary.

Responsibilities

• Craft cookies from recipes and provide exceptional customer service.
• Maintain cleanliness and compliance with health standards.

Skills

Baking

Customer Service

Attention to Detail

Basic Math

Communication

Education

High School Diploma or equivalent

Tools

Proprietary software (Crumbl platform)

Apple products (Apple TV, iPads)

When I Work

Slack

Job description

Crew Member

Are you self-motivated and looking for more than just a paycheck? If that’s you, keep reading. It’s more than a bakery. It's more than retail. At Crumbl Cookies in Massapequa, New York, we are cultivating an experience with customers and crew that builds and lifts others while developing your own business-oriented managerial mindset. Crumbl offers cookies in a way that can’t be found anywhere else. With a weekly rotating menu, open concept kitchens, and a famously recognizable pink box, Crumbl is revolutionizing the gourmet dessert experience.

Do you want to be part of the fastest-growing cookie franchise in the country? We are seeking talented Bakers and Mixers who want to grow with us!

Qualifications:

1. Genuinely Nice!
2. Enjoys baking
3. Likes working with your hands
4. Fast pace, and attention to detail
5. Has a passion to serve and interact with people
6. Takes pride in making memorable experiences for people
7. Can learn and grow while being in a fast-paced environment
8. Ability to communicate effectively in English
9. Compute basic math/counting practices
10. Be at least 18 years of age
11. Willing and able to work a flexible schedule
12. Ability to lift and carry up to 55 lbs
13. Be able to stand during the shift
14. Compliant with any local or company mask or related Covid-19 policies
15. No nails must be kept clean and short to wear appropriate gloves and ensure food safety
16. Hair must be kept in such a manner that it can be worn with a hair net or kept in a ball cap
17. Applicants will also be expected to work on their feet for several hours at a time and lift potentially heavy objects when necessary. Prior experience is preferred, but not necessary.

Requirements and Responsibilities:

As a Cookie Technician, your job is to help craft cookies at every stage on its way to the customer:

1. Reading and understanding the Crumbl recipes for preparing each week's cookies
2. Following recipes to make cookie dough, frosting, toppings, and glazes
3. Portioning the mixed dough into consistent cookie dough balls ready for baking
4. Panning out the cookies onto baking sheets
5. Dressing the cookies in that week's toppings
6. Boxing customer orders of the world's best cookies
7. Greeting customers, answering questions, making recommendations, accepting orders and payment, and providing exceptional customer service
8. Maintaining clean and tidy workspaces
9. Restocking ingredients and supplies
10. Folding and preparing the signature pink Crumbl boxes
11. Vocally greeting every customer that patrons Crumbl
12. Creating and maintaining eye contact
13. Making memorable connections with guests
14. Ensuring compliance with company policies, health, and safety standards
15. Coaching team members and training new staff
16. Opening and closing registers, accounting for the daily intake, and preparing cash deposits
17. Handling customer issues and employee disputes

Anticipated Hours:

1. Days: Monday through Saturday
2. Weekly hours: 30+ hours a week
3. Shifts to potentially be available (for): Morning, day, and night

Pay:

$15 - $18 (includes hourly pay + tip)

Benefits:

1. Employee Discount
2. Off Every Sunday
3. Early close on certain holidays
4. Regular performance collaboration and career growth opportunities

Experience:

At least 1 year in restaurant/food industry management (Preferred)

Certifications:

1. Valid Driver's License (Required)
2. ServSafe Food Handlers Certification (Preferred but if you do not have, will pay for certification)

Physical Requirements:

1. Ability to lift packages between 10-55 lbs
2. Ability to be on your feet for the entire shift
3. Climb a ladder

Corporate Uniform:

1. Crumbl shirts and hat (required to be worn at each shift) will be provided
2. Black pants
3. Black sneakers
4. No jewelry

Software (knowledge preferred but not required, will train):

1. Proprietary software (Crumbl platform)
2. Apple products (Apple TV, iPads)
3. When I Work
4. Slack

Specific Job Responsibilities:

1. Taking ownership of all operational aspects
2. Training all roles including bakers, shift leads, and delivery drivers
3. Knowing your team well enough to identify the employees who may want further training to advance to the next level/role
4. Maintaining set standards such as cleanliness and quality control
5. Creating work schedules and addressing any schedule gaps
6. Tracking sales and calculating healthy labor cost
7. Sharing and enforcing state and corporate policies and rules
8. Addressing and documenting any employee disputes and infractions
9. Interacting with customers and resolving any service issues
10. Stepping into various roles when the store needs help such as baker, delivery, restocking