Crew Member - Back of House

Culver; Millcreek Meadows (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Culver's is seeking a Team Member to help create the welcoming experience our guests know and love. You'll work with a supportive team to provide friendly, personalized service, prepare fresh, quality food, and keep the restaurant clean, safe, and running smoothly.

Whether taking orders, preparing food, helping guests, or supporting teammates, you'll play an important role in making every visit a great one.

Qualifications

• Flexible schedule.
• Reading and writing skills required.
• Communicates with guests, team and management.
• Maintains a sense of urgency.
• Demonstrates trained food safety knowledge.

Responsibilities

• Provide excellent guest service and hospitality.
• Maintain proper personal hygiene and food safety practices.
• Prepare quality products with portion control.
• Assist guests with product knowledge and promotions.
• Attend team meetings and support coworkers as needed.

Skills

Guest service

Teamwork

Communication

Food safety

Flexibility

Job description

JOB SUMMARY

As a Culver’s Team Member, you’ll help create the welcoming experience our guests know and love. You’ll work alongside a supportive team to provide friendly, personalized service, prepare fresh, quality food, and keep the restaurant clean, safe, and running smoothly. Whether you’re taking orders, preparing food, helping guests, or supporting your teammates, you’ll play an important role in making every visit a great one. We’re looking for dependable, positive team players who take pride in their work, communicate well, and are ready to learn and grow with us.

ESSENTIAL FUNCTIONS

• Consistently provides excellent guest service and hospitality.
• Demonstrates proper personal hygiene and food safety practices consistently.
• Maintains a neat, well-groomed uniformed appearance.
• Follows restaurant policy on attendance, respectful conduct of team members and all other policies consistently.
• Assists guests with product knowledge and promotional information upon request accurately.
• Follows company safety standards at all times and looks out for the safety of other team members and guests.
• Demonstrates proper food safety practices by accurately completing the Quality Control/Safe Food Checklist.
• Handles guest comments promptly and courteously.
• Performs primary position responsibilities timely and accurately.
• Performs secondary position responsibilities timely and accurately, after the primary duties are accomplished.
• Performs back-up support accurately and timely after secondary responsibilities are accomplished.
• Assists with odd job responsibilities timely, upon manager on duty (M.O.D.) request.
• Answers the telephone courteously and professionally, within three rings.
• Prepares quality products while maintaining: portion control and presentation within service goal times.
• Attends all team member meetings.

QUALIFICATIONS

• Flexible schedule
• Reading and writing skills required
• Communicates with guests, team and management
• Maintains a sense of urgency
• Demonstrates trained food safety knowledge

PHYSICAL ABILITIES

• Stand Constantly
• Walk Constantly
• Sit Occasionally
• Handling Constantly
• Lift / carry 10 lbs or less Constantly
• Lift / carry 11-20 lbs Constantly
• Lift / carry 21-50 lbs Frequently
• Lift / carry 51-100 lbs Occasionally

TEAM MEMBER PERFORMANCE SUCCESS FACTORS

COMMUNICATION:

Verbal and written communication is timely, clear, concise; delivers ideas for solutions with problems; communicates well with team members and guests.

CHANGE MANAGEMENT:

Supportive of change; reacts quickly and appropriately; accepts direction and constructive feedback.

DECISION MAKING & PROBLEM SOLVING:

Uses judgment, common sense and sensitivity in addressing issues and seeking solutions to problems and challenges; gathers appropriate information.

INNOVATION &CREATIVITY:

Seeks new ways to improve efficiency, effectiveness, quality; offers suggestions and solutions to obstacles and challenges.

PLANNING:

Organized and able to establish priorities; delivers the desired results; manages multiple deadlines and priorities with a professional attitude. Recognizes priorities and responds with a sense of urgency. Follows procedures and policies in planning and executing job responsibilities.

COOPERATION:

Supports fellow team members and is cooperative in providing excellent guest service.

QUALITY OF WORK:

Delivers quality work on time at the desired standards. Performs work duties in support of safety and security policies.

ACCOUNTABILITY:

Delivers results on time and at the quality level promised. Is punctual and ready to begin work assignments. Delivers quality work product using resources and time allocated.

In 1984, Craig and Lea Culver, along with Craig’s parents George and Ruth, opened the very first Culver's in the family’s beloved hometown of Sauk City, Wisconsin, and began serving ButterBurgers® and Frozen Custard.
Craveable as our signature combination is, the Culver family knew right away that although the business is centered around the food, it is really about the people. While folks can vividly recall the first time they bit into a ButterBurger or tasted a scoop of rich, creamy Fresh Frozen Custard, it’s our way of welcoming guests that truly makes Culver’s delicious.