Crew Member

Culver's; Chester (IN); Presencial; USD 17.000 - 22.000; A tiempo parcial

Descripción de la vacante

Culver's in Indiana is seeking a team member to provide personalized, exceptional guest service. You will ensure guests leave happy and uphold Culver’s standards in service, safety, and quality.

The role emphasizes flexibility, strong communication with guests and team members, and adherence to uniform and hygiene guidelines. Join our team to contribute to a welcoming Culver’s experience.

Formación

• Flexible schedule as needed for shifts and peak hours.
• Reading and writing skills are required for orders and notes.
• Communicates clearly with guests, team members and management.
• Maintains a sense of urgency during service.
• Demonstrates trained food safety knowledge and practices.

Responsabilidades

• Provide excellent guest service and hospitality.
• Demonstrate proper personal hygiene and food safety practices.
• Maintain a neat, well-groomed uniformed appearance.
• Follow restaurant policy on attendance and conduct.
• Assist guests with product knowledge and promotions.
• Follow safety standards and protect guest and team safety.
• Complete Quality Control/Safe Food Checklist accurately.
• Handle guest comments promptly and courteously.
• Perform primary position responsibilities timely and accurately.
• Perform secondary position responsibilities after primary duties.
• Back-up support as needed after secondary duties.
• Assist with odd job responsibilities upon manager on duty request.
• Answer the telephone courteously within three rings.
• Prepare quality products with proper portions and presentation.
• Attend all team member meetings.

Conocimientos

Flexible schedule

Reading & writing

Guest/Team communication

Sense of urgency

Food safety knowledge

Descripción del empleo

JOB SUMMARY

Provides personalized, exceptional guest service ensuring that every guest who chooses Culver’s® leaves happy.

ESSENTIAL FUNCTIONS

• Consistently provides excellent guest service and hospitality.
• Demonstrates proper personal hygiene and food safety practices consistently.
• Maintains a neat, well-groomed uniformed appearance.
• Follows restaurant policy on attendance, respectful conduct of team members and all other policies consistently.
• Assists guests with product knowledge and promotional information upon request accurately.
• Follows company safety standards at all times and looks out for the safety of other team members and guests.
• Demonstrates proper food safety practices by accurately completing the Quality Control/Safe Food Checklist.
• Handles guest comments promptly and courteously.
• Performs primary position responsibilities timely and accurately.
• Performs secondary position responsibilities timely and accurately, after the primary duties are accomplished.
• Performs back-up support accurately and timely after secondary responsibilities are accomplished.
• Assists with odd job responsibilities timely, upon manager on duty (M.O.D.) request.
• Answers the telephone courteously and professionally, within three rings.
• Prepares quality products while maintaining: portion control and presentation within service goal times.
• Attends all team member meetings.

QUALIFICATIONS

• Flexible schedule
• Reading and writing skills required
• Communicates with guests, team and management
• Maintains a sense of urgency
• Demonstrates trained food safety knowledge

PHYSICAL ABILITIES

• Stand Constantly
• Walk Constantly
• Sit Occasionally
• Handling Constantly
• Lift / carry 10 lbs or less Constantly
• Lift / carry 11-20 lbs Constantly
• Lift / carry 21-50 lbs Frequently
• Lift / carry 51-100 lbs Occasionally

TEAM MEMBER PERFORMANCE SUCCESS FACTORS

COMMUNICATION:

Verbal and written communication is timely, clear, concise; delivers ideas for solutions with problems; communicates well with team members and guests.

CHANGE MANAGEMENT:

Supportive of change; reacts quickly and appropriately; accepts direction and constructive feedback.

DECISION MAKING & PROBLEM SOLVING:

Uses judgment, common sense and sensitivity in addressing issues and seeking solutions to problems and challenges; gathers appropriate information.

INNOVATION &CREATIVITY:

Seeks new ways to improve efficiency, effectiveness, quality; offers suggestions and solutions to obstacles and challenges.

PLANNING:

Organized and able to establish priorities; delivers the desired results; manages multiple deadlines and priorities with a professional attitude. Recognizes priorities and responds with a sense of urgency. Follows procedures and policies in planning and executing job responsibilities.

COOPERATION:

Supports fellow team members and is cooperative in providing excellent guest service.

QUALITY OF WORK:

Delivers quality work on time at the desired standards. Performs work duties in support of safety and security policies.

ACCOUNTABILITY:

Delivers results on time and at the quality level promised. Is punctual and ready to begin work assignments. Deliver quality work product using resources and time allocated.

In 1984, Craig and Lea Culver, along with Craig’s parents George and Ruth, opened the very first Culver's in the family’s beloved hometown of Sauk City, Wisconsin, and began serving ButterBurgers® and Frozen Custard.
Craveable as our signature combination is, the Culver family knew right away that although the business is centered around the food, it is really about the people. While folks can vividly recall the first time they bit into a ButterBurger or tasted a scoop of rich, creamy Fresh Frozen Custard, it’s our way of welcoming guests that truly makes Culver’s delicious.