Crew Member

Quality Fresca LLC; Westfield (MA); On-site; USD 2,066,400 - 2,479,680; Full time

Job summary

Moe’s Southwest Grill in Westfield, MA is seeking team members to provide outstanding guest service, take orders, and assist in food preparation with energy and accuracy. This role involves maintaining cleanliness, handling payments, and promoting Moe’s culture.

Ideal candidates are reliable, punctual, and have strong communication skills. Prior food service experience is a plus; full and part-time shifts may be available.

Qualifications

• Must be legally eligible to work in the United States.
• Must be 18 years of age.
• Experience in food service is a plus but not required.
• Strong interpersonal communication and guest services interest.

Responsibilities

• Take orders accurately at the POS and handle cash/credit transactions.
• Prepare and assemble food items following Moe’s recipes and standards.
• Maintain cleanliness of the counter, dining area, and restrooms.
• Provide friendly, welcoming service and upsell where appropriate.
• Handle guest complaints promptly and professionally.

Skills

Customer service

Cash handling

Communication

Teamwork

Time management

Tools

POS system

Job description

Job Description

• English

WESTFIELD (450)

Purpose:

Provide outstanding customer service to all guests while taking orders, food preparation, ensuring food quality with accuracy and energy, and maintaining cleanliness of the restaurant.

Job Duties:

• Model, promote and display integrity for Savin Brands and Moe’s culture, Mission, Vision and Values
• Ensure all guests receive outstanding service by providing a friendly environment, acknowledging every guest with the infamous “Welcome to Moe’s; asking if they have visited Moe’s before and make all guests feel welcome
• Maintains and delivers high quality product within Moe’s speed of service standards
• Upsell and make recommendation to guests on a regular basis
• Follow all specifications, and procedures within Moe’s recipes and training materials
• Maintain the front counter area, hot and cold food lines and back of the house in a sanitary, neat and orderly fashion
• Responsible for entering orders into POS system and taking cash and credit cards, makes change for guests and works with manager to handle, record and store cash correctly
• Maintain the cleanliness of the restaurant including but not limited to beverage center, salsa bar, dining room, doors and windows and restrooms
• Handle guest complaints in a timely manner, inquiring about the quality of a guest’s dining experience, thanking guests and inviting them to return.
• Complete food preparation as required and according to Moe’s standards
• Cross train and assist with all aspects of the restaurant
• Other duties as assigned

Skills For Success

• Accuracy when entering orders into the Point of Service (POS) system
• Thorough knowledge of the menu items
• Reliable, able to show up to work on time and for each scheduled shift
• Proactive with all work related tasks
• Positive attitude with guests and co-workers and has fun at work
• Clear and friendly communication
• Understanding of time management
• Attention to detail
• Cooperates with all team members

Qualifications For Success

• Must be legally eligible to work in the United States and able to provide appropriate documentation to complete the form I‑9 within 3 days of employment
• Must be 18 years of age
• Have an acceptable criminal background check
• Experience working in a food service environment preferred, but not required
• Excellent interpersonal communication skills and strong interest in Guest Services
• Basic math skills; able to make change accurately
• Basic computer knowledge including Point of Service (POS) experience

Physical Requirements

• Ability to communicate with Guests and all co-workers
• Ability to perform basic addition and subtractions and make correct change
• Ability to process information through the POS register system
• Ability to lift up to – 50‑lb. boxes of product
• Ability to work in a warm environment (grills, fryer) and react to timers
• Ability to climb ladders and bend at the waist to clean equipment
• Ability to use hands, arms, shoulders and back to build menu items for up to 6 hour periods
• Ability to work around industrial‑strength cleaners
• Ability to weigh and measure during prepping process
• Ability to stand for up to 6 hours without a break
• Ability to operate the mixer required to prep specific recipes