Crew Member

Baskin-Robbins; Riverdale Park (MD); On-site; USD 17,000 - 22,000; Full time

Job summary

Dunkin' Donuts franchisee in Riverdale Park, MD is seeking energetic Crew Members to deliver great guest experiences and support daily operations on shift.

You will handle cash, assist with food and beverage preparation, maintain cleanliness, and follow brand standards. The role emphasizes teamwork, reliability, and a friendly, can-do attitude.

Minimum age 16+ may apply; fluent English is required to communicate with teammates and guests.

Qualifications

• Must be able to fluently speak/read English.
• Capable of counting money and making change.
• Able to operate restaurant equipment (minimum age requirements may apply).

Responsibilities

• Team Environment – communicate with fellow team members, treat others with respect, stay accountable for shift responsibilities, adhere to schedule, and arrive on time.
• Operations Excellence for Guest Satisfaction – prioritize guests, respond to needs with urgency, follow brand standards, maintain clean workstations, and complete required training.
• Profitability – follow restaurant standards and marketing initiatives, prepare products according to recipes, and comply with cash, cleanliness, food safety, and policies.

Skills

Fluent English

Cash handling

Restaurant equipment operation

Job description

This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC.

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee.If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license.

Crew Members are responsible for delivering great guest experiences.

Responsibilities Include:

Team Environment- Communicate appropriately with fellow team members, treating others fairly and with respect. Respond positively to feedback and direction given. Hold themselves accountable for their responsibilities on their shift. Adhere to schedule and arrive ready to work on time.

Operations Excellence for Guest Satisfaction- Hold guests as highest priority and ensure each guest is highly satisfied with his/her experience. Respond to specific guest needs and resolve problems with a sense of urgency. Adhere to Brand standards and systems, delivering quality food and beverage to each guest. Maintain a clean and neat workstation; complete thorough cleaning of guest areas as directed. Complete all required training and support the training of other team members.

Profitability- Effectively execute restaurant standards and marketing initiatives. Prepare all products following appropriate recipes and procedures. Follow all procedures related to cash, cleanliness, food safety, and restaurant safety and security. Comply with all restaurant, Brand, and franchisee policies.

Qualifications:

Skills

• Must be able to fluently speak/read English
• Capable of counting money and making change
• Able to operate restaurant equipment (minimum age requirements may apply)

Required Competencies

• Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
• Passion for Results – set compelling targets and deliver on commitments.
• Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.

Additional Info:

Minimum Age

16+ years old