Crew Member

Cheba Hut: Minneapolis - Uptown; Minneapolis (MN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Flexible schedule

Paid time off

Training & development

Job summary

Cheba Hut: Minneapolis - Uptown is seeking a Crew Member responsible for crafting great food and providing positive interactions. This role involves engaging customers authentically, maintaining product quality standards, and ensuring a clean work environment. The ideal candidate should uphold the company's core values, possess food handling certifications, and demonstrate strong interpersonal skills. Ability to work in a team-oriented environment and handle diverse food items is essential. Training will be provided, and applicants must be comfortable with a marijuana-themed culture.

Qualifications

• Uphold Cheba Hut Core Values.
• State required food handling and alcohol safety certifications.
• Willingness to solve complicated problems and see projects through to completion.
• Strong interpersonal skills to develop and maintain crew and customer relationships.
• Ability to manage time and effectively prioritize numerous projects.

Responsibilities

• Engage customers with authentic interactions.
• Uphold product quality standards and abide by Cheba Hut standard operating procedures.
• Maintain a clean and safe work environment for customers and crew.
• Communicate sensitive and pertinent information quickly and effectively.

Job description

Benefits

• Competitive salary
• Employee discounts
• Flexible schedule
• Paid time off
• Training & development

Summary

The Cheba Hut Crew Member is responsible for crafting great food, providing positive interactions, taking pride in their work, and supporting standard operating procedures at the shop level. This position requires the ability to communicate effectively, prioritize tasks, work in a diverse and collaborative environment, and maintain a positive attitude.

The Crew Member will report to the General Manager with accountability to the Assistant General Manager (if applicable).

Duties and Responsibilities

• Engage Customers with Authentic Interactions
• Create a Unique and Enjoyable Environment for Customers and Coworkers
• Uphold Product Quality Standards and Abide by Cheba Hut Standard Operating Procedures
• Maintain a Clean and Safe Work Environment for Customers and Crew
• Engage Customers with Authentic Interactions
• Strive to go above and beyond customers’ expectations
• Maintain an “interaction over the transaction” mindset
• Engage customers in genuine interactions at every opportunity (register, line, lobby, etc.)
• Have a working knowledge of our products and Cheba Hut history
• Provide answers to customer questions and make personal recommendations for menu items
• Accept payments and handle cash on behalf of Cheba Hut per cash handling procedures
• Create a Unique and Enjoyable Environment for Customers and Coworkers
• Live our culture every shift – give a damn and take pride – Uphold the “Big 4”
• Understand “non-verbal” communication to identify customer issues
• Embrace individuality and be respectful of the people around you
• Execute a high level of communication skills in both positive and negative situations.
• Maintain awareness of the “vibe” – identify areas of the shop that need attention
• Communicate sensitive and pertinent information quickly and effectively
• Exercise empathy and H.A.R.T. when navigating customer complaints
• Uphold Product Quality Standards and Abide by Cheba Hut Standard Operating Procedures
• Stay up to date with standard operating procedures
• Practice F.I.F.O. to ensure our products are fresh and complete prep in a timely manner
• Practice correct labeling procedures and verify products are within the shelf life date
• Utilize recipe cards and follow all steps correctly
• Maintain proper food handling, safety, and sanitation
• Maintain a Clean and Safe Work Environment for Customers and Crew
• Always keep your head on a swivel – high level awareness of surroundings
• Must have completed Cheba Hut Food Safety and Prevention Training
• Keep customer service areas clean and sanitized
• Maintain cleanliness in BOH
• Perform opening, closing, and shift change duties per standard operating procedures
• Clean as you go – never leave a mess after a project is completed
• Understand how to properly clean and sanitize surfaces
• Abide by shop specific employee health and safety policies
• Communicate and complete incident reports, when necessary, in a timely manner

Required Experience, Skills & Abilities

• Uphold Cheba Hut Core Values
• Think and act shop / customer first
• Demonstrate integrity
• Demonstrate self-direction
• State required food handling and alcohol safety certifications
• Willingness to solve complicated problems and see projects through to completion
• Analytical skills to study problems and records to identify solutions
• Team-oriented attitude
• Ability to manage time and effectively prioritize numerous projects at one time
• Strong interpersonal skills to develop and maintain crew and customer relationships
• Willingness to adopt S.O.P. changes

Working Conditions

• Ability to lift 47lbs
• Stamina to work an 8 -hour shift
• Ability to stand for up to 8 hours per day
• Ability to work under mentally and physically stressful situations
• Ability to work in team environment with high levels of collaboration
• Ability to handle a variety of foods including meat, cheese, breads, sauces, and vegetables
• Overtime may be required
• Must be comfortable with marijuana themed culture