Crew Member

Dunkin' | Mission Hill Donuts; Lexington (MA); On-site; USD 21,000 - 25,000; Full time

Job summary

Dunkin' | Mission Hill Donuts in Lexington, MA is seeking a friendly Crew Member to deliver outstanding guest service, prepare food and beverages to brand standards, and support daily restaurant operations.

This entry-level role offers skill development and opportunities for advancement into leadership positions. You will work with a team, operate the POS, maintain area cleanliness, and assist with opening/closing duties as needed.

Qualifications

• Ability to provide friendly guest service in a fast-paced environment.
• Basic math and cash handling skills.
• Strong teamwork and communication abilities.
• Willingness to learn and follow established procedures.
• Ability to multitask and adapt to changing priorities.

Responsibilities

• Greet and serve guests in a friendly, professional, and timely manner.
• Prepare food and beverages in accordance with brand standards.
• Accurately operate point-of-sale systems and handle cash transactions.
• Maintain food safety, sanitation, and cleanliness standards at all times.
• Support speed of service and order accuracy goals.
• Follow all company policies, procedures, and safety guidelines.
• Assist with opening, closing, cleaning, and stocking duties as assigned by a Manager on Duty.
• Work effectively as part of a team and support fellow employees during shifts.

Skills

Customer service

Cash handling

Teamwork

Food safety basics

Communication

Tools

POS systems

Job description

Position Summary

• The Crew Member positionis responsible fordelivering excellent guest service, preparing food and beverages according to Brand standards, and supporting daily restaurant operations. Crew Members work collaboratively with management and fellow team members to ensure a clean, efficient, and welcoming environment for guests.




• This role serves as a foundational position within the organization and provides opportunities for skill development and advancement into leadership roles.

Key Responsibilities

• Greetandserveguests in a friendly, professional, andtimelymanner




• Prepare food and beveragesin accordance withDunkin'& franchiseestandards




• Accuratelyoperatepoint-of-sale systems and handle cash transactions




• Maintain food safety, sanitation, and cleanliness standardsat all times




• Support speed of service and order accuracy goals




• Follow all company policies, procedures, and safety guidelines




• Assistwith opening, closing, cleaning, and stocking duties as assignedand directed by aManagersor Management




• Work effectively as part of a team and support fellow employees during shifts

Performance Expectations

• Demonstrate reliability, punctuality, and accountability




• Maintain a positive attitude and professional demeanor




• Followdirectionfrom Managers on Duty and Restaurant Management




• Communicate effectively with guests and team members




• Participatein required training and development activities

Qualifications & Requirements

• Ability to work in a fast-paced environment




• Basic math and cash-handling skills




• Strong teamwork and communication skills




• Willingness to learn and follow established procedures




• Ability to multitask and adapt to changing priorities

Physical Demands / Working Conditions

• Standing for extended periods of time




• Repetitive motions including bending, reaching, and lifting




• Lifting items up to 20lbs




• Working in a quick-service restaurant environment

Advancement Opportunities

• Crew Members may be eligible for cross-training and advancement opportunities, including Manager onDuty,and Restaurant Management roles, based on performance, business needs, and availability.




• Crew Members are eligible to receive credit card tips - increasing their average hourly rate.