Crew Member

Culver's; Lakeville (MN); On-site; USD 25,000 - 35,000; Full time

Job summary

Culver's is seeking a dedicated team member to ensure every guest leaves happy. Responsibilities include providing excellent customer service, maintaining food safety standards, and supporting other team members. Ideal candidates will show a strong sense of urgency and be able to communicate effectively with guests.

Qualifications

• Flexible schedule required.
• Strong communication skills with guests and team.
• Demonstrates food safety knowledge as trained.

Responsibilities

• Provides personalized guest service ensuring satisfaction.
• Maintains hygiene and food safety practices.
• Handles guest comments and provides product knowledge.

Skills

Communication

Food safety knowledge

Sense of urgency

Education

Reading and writing skills

Job description

JOB SUMMARY: Provides personalized, exceptional guest service ensuring that every guest who chooses Culver’s leaves happy.

ESSENTIAL FUNCTIONS:

1. Consistently provides excellent guest service and hospitality.
2. Demonstrates proper personal hygiene and food safety practices consistently.
3. Maintains a neat, well-groomed uniformed appearance.
4. Follows restaurant policy on attendance, respectful conduct of team members, and all other policies consistently.
5. Assists guests with product knowledge and promotional information upon request accurately.
6. Follows company safety standards at all times and looks out for the safety of other team members and guests.
7. Demonstrates proper food safety practices by accurately completing the Quality Control/Safe Food Checklist.
8. Handles guest comments promptly and courteously.
9. Performs primary position responsibilities timely and accurately.
10. Performs secondary position responsibilities timely and accurately, after primary duties are accomplished.
11. Performs back-up support accurately and timely after secondary responsibilities are accomplished.
12. Assists with odd job responsibilities timely, upon manager on duty (M.O.D.) request.
13. Answers the telephone courteously and professionally, within three rings.
14. Prepares quality products while maintaining portion control and presentation within service goal times.
15. Attends all team member meetings.

QUALIFICATIONS:

• Flexible schedule
• Reading and writing skills required
• Communicates with guests, team, and management
• Maintains a sense of urgency
• Demonstrates trained food safety knowledge

PHYSICAL ABILITIES:

• Stand constantly
• Walk constantly
• Sit occasionally
• Handling constantly
• Lift/carry 10 lbs or less constantly
• Lift/carry 11-20 lbs constantly
• Lift/carry 21-50 lbs frequently
• Lift/carry 51-100 lbs occasionally

TEAM MEMBER PERFORMANCE SUCCESS FACTORS:

• Communication: Verbal and written communication is timely, clear, concise; delivers ideas for solutions with problems; communicates well with team members and guests.
• Change Management: Supportive of change; reacts quickly and appropriately; accepts direction and constructive feedback.
• Decision Making & Problem Solving: Uses judgment, common sense, and sensitivity in addressing issues and seeking solutions to problems and challenges; gathers appropriate information.
• Innovation & Creativity: Seeks new ways to improve efficiency, effectiveness, quality; offers suggestions and solutions to obstacles and challenges.
• Planning: Organized and able to establish priorities; delivers the desired results; manages multiple deadlines and priorities with a professional attitude. Recognizes priorities and responds with a sense of urgency. Follows procedures and policies in planning and executing job responsibilities.
• Cooperation: Supports fellow team members and is cooperative in providing excellent guest service.
• Quality of Work: Delivers quality work on time at the desired standards. Performs work duties in support of safety and security policies.
• Accountability: Delivers results on time and at the quality level promised. Is punctual and ready to begin work assignments. Delivers quality work product using resources and time allocated.