Crew Member

Culver's; Highland (IN); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the fast-food industry is seeking Team Members to deliver exceptional guest service. Responsibilities include maintaining food safety standards, providing product knowledge, and ensuring a welcoming atmosphere. Ideal candidates should possess effective communication skills and a flexible schedule.

Qualifications

• Flexible schedule required.
• Effective communication skills with guests and team.
• Demonstrates trained food safety knowledge.

Responsibilities

• Provides excellent guest service and hospitality.
• Maintains food safety practices and hygiene.
• Handles guest comments promptly and courteously.

Skills

Effective communication

Trained food safety knowledge

Sense of urgency

Education

Reading and writing skills

Job description

JOB SUMMARY: Provides personalized, exceptional guest service to ensure that every guest who chooses Culver’s leaves happy.

ESSENTIAL FUNCTIONS:

1. Consistently provides excellent guest service and hospitality.
2. Demonstrates proper personal hygiene and food safety practices consistently.
3. Maintains a neat, well-groomed uniformed appearance.
4. Follows restaurant policy on attendance, respectful conduct of team members, and all other policies consistently.
5. Assists guests with product knowledge and promotional information upon request accurately.
6. Follows company safety standards at all times and looks out for the safety of other team members and guests.
7. Demonstrates proper food safety practices by accurately completing the Quality Control/Safe Food Checklist.
8. Handles guest comments promptly and courteously.
9. Performs primary position responsibilities timely and accurately.
10. Performs secondary position responsibilities timely and accurately after primary duties are accomplished.
11. Performs back-up support accurately and timely after secondary responsibilities are accomplished.
12. Assists with odd job responsibilities timely, upon manager on duty (M.O.D.) request.
13. Answers the telephone courteously and professionally, within three rings.
14. Prepares quality products while maintaining portion control and presentation within service goal times.
15. Attends all team member meetings.

QUALIFICATIONS:

• Flexible schedule
• Reading and writing skills required
• Effective communication with guests, team, and management
• Maintains a sense of urgency
• Demonstrates trained food safety knowledge

PHYSICAL ABILITIES:

• Stand constantly
• Walk constantly
• Sit occasionally
• Handle constantly
• Lift/carry 10 lbs or less constantly
• Lift/carry 11-20 lbs constantly
• Lift/carry 21-50 lbs frequently
• Lift/carry 51-100 lbs occasionally

TEAM MEMBER PERFORMANCE SUCCESS FACTORS:

• Communication: Timely, clear, and concise verbal and written communication; effective problem-solving and idea sharing.
• Change Management: Supportive of change; reacts quickly and appropriately; accepts feedback.
• Decision Making & Problem Solving: Uses judgment and gathers appropriate information to address issues.
• Innovation & Creativity: Seeks new ways to improve efficiency and quality; offers suggestions.
• Planning: Organized, establishes priorities, manages multiple deadlines, follows procedures.
• Cooperation: Supports fellow team members and provides excellent guest service.
• Quality of Work: Delivers quality work on time and supports safety policies.
• Accountability: Delivers results on time, is punctual, and uses resources effectively.